The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
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Company details
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Fantastic Service !!!
The customer service agent was able to strengthen out the mistake I made and get my order corrected. She was very cordial and knowledgeable about fixing my problem. 5 STARS for her !!!!
April 8, 2026
Reply from Pup Labs
Hello Linda,
Thank you so much for sharing! We’re thrilled to hear our team was able to quickly correct the order and provide knowledgeable, cordial service. 🐾💛
We’ll be sure to pass along your 5-star praise—it means a lot to our team. We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
easy to use website with good dental…
easy to use website with good dental products for dogs
April 1, 2026
Reply from Pup Labs
Hello David,
Thank you so much for sharing! We’re glad to hear you find our website easy to use and that you’re happy with our dental products for your pups. 🐾💛
We truly appreciate your support and feedback!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello, Beatriz,
Thank you so much for sharing! We’re thrilled to hear our team was able to return your call promptly and provide great customer service. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
My dogs infection in his ears seem to…
My dogs infection in his ears seem to have cleared up. After trying many products from both the vet or recommendations from other pet owners. This product has given good results.
April 1, 2026
Reply from Pup Labs
Hello Darlene,
Thank you so much for sharing! We’re thrilled to hear that your pup’s ear infection seems to have cleared up and that our product provided the results you were looking for. 🐾💛
It means so much to us to know we could make a difference for your dog’s health and comfort.
— Pup Labs Customer Care 🐾
Good information and prompt delivery
Good information and prompt delivery ! Hopefully the products that I purchased will help both my Dogs !
April 1, 2026
Reply from Pup Labs
Hello James,
Thank you so much for sharing! We’re glad to hear you found the information helpful and that your order arrived promptly—that’s exactly the experience we aim to provide.
We’re hoping right along with you that the products make a positive difference for both of your dogs! 🐾💛
— Pup Labs Customer Care 🐾
I have ordered the hip+ joint drops…
I have ordered the hip+ joint drops fory pet family. They both are doing well with these drops. Thank you for this.God Bless😊🙏🐾🐾
April 1, 2026
Reply from Pup Labs
Hello Sharon,
Thank you so much for sharing this—it truly means a lot! We’re so glad to hear both of your pets are doing well with the Freedom joint drops. 🐾💛
Wishing your whole pet family continued health and happiness, and we truly appreciate your kind words and support. God bless! 😊🙏
— Pup Labs Customer Care 🐾
Subscription Pricing
I do not understand why I have to sign up for a subscription to get the better price.
April 8, 2026
Reply from Pup Labs
Hello Clyde,
Thank you for sharing your feedback! 🐾💛
We completely understand how that can be confusing. Our subscription program is designed to make it easier to save on products you regularly use, but we understand it’s not the perfect fit for everyone.
We would like to inform you that we’ve also reached out via phone and email to help clarify this and explore the best options for your needs. If you have any questions, please feel free to contact our Customer Support team at 855-207-7351—we’re always happy to help!
— Pup Labs Customer Care 🐾
I did not sign up for repeat orders
I did not sign up for repeat orders. I just got a notification that you charged my credit card and you're sending me more ear drops. The first order that I did buy is still sealed in the original box you shipped it in. I never even opened it because I did not need it.and I was trying to be kind by not returning it to get my money back, which I should have because I could use the money. and now you charge my credit card again?!and are sending me more? I will be refusing the delivery and I expect to be credited a refund for what you just charged on my credit card without permission.I did not authorize or give permission to charge or use my credit card that is illegal and fraudulent. Refund my card now and you will see that your package will turn right around tomorrow and be on its way back to you
April 8, 2026
Reply from Pup Labs
Hello V,
We are so very sorry for the frustration and inconvenience this has caused. 🐾💛
It looks like you accidentally enrolled in a subscription order. Due to the inconvenience, we’ve canceled the subscription and refunded 50% of the last order. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated and to make sure the refund is processed correctly.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351 so we can complete any other transactions that are needed. We truly appreciate your patience and the opportunity to make this right.
— Pup Labs Customer Care 🐾
I was told that I would receive the…
I was told that I would receive the instructions in an email after the call. I have not received that email.
April 8, 2026
Reply from Pup Labs
Hello Gail,
We’re so sorry for the inconvenience! 🐾💛
It looks like the instructions didn’t reach your email as promised. We would like to inform you that we have reached out via phone and email to clarify the information you need and ensure that you receive it.
If you haven’t received it yet, please don’t hesitate to contact our Customer Support team at 855-207-7351, and we’ll get it sent to you right away.
Thank you so much for your patience!
— Pup Labs Customer Care 🐾
es was very helpful
April 8, 2026
Reply from Pup Labs
Hello Arturo,
Thank you so much for sharing! We’re glad to hear you had a helpful experience—that means a lot to us. 🐾💛
We appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
These truly are miracle drops
My dog was limping everywhere. Then I saw the ads for Freedom Drops. I figured I would try it for her. I'm so glad I did. She doesn't limp anymore and can go up and down stairs with ease. She is like a whole new dog. Thank you Dr. Randy for everything.
January 15, 2026
Reply from Pup Labs
Hello Colette,
Thank you so much for sharing this amazing experience! We’re thrilled to hear your dog is moving comfortably again and back to using the stairs with ease—that’s incredible. 🐾💛
It’s so rewarding to know she’s feeling like herself again, and we truly appreciate you trusting us and giving the product a try. We’ll be sure to pass along your kind words!
— Pup Labs Customer Care 🐾
Mia, my puppy
Mia, my puppy seems to be moving better since I started her on this. Thank you
April 8, 2026
Reply from Pup Labs
Hello Brenda,
Thank you so much for sharing this! We’re so happy to hear Mia is moving better—that’s wonderful news. 🐾💛
We truly appreciate you trusting us with your puppy’s care and taking the time to share your experience!
— Pup Labs Customer Care 🐾
I just ordered for him so I pray that…
I just ordered for him so I pray that it helps his ear and make sure you put 4611 E loop 1604 N Converse, TX 78109. Apt. 9305 if it doesn’t have E loop they will send it back Thank you
April 7, 2026
Reply from Pup Labs
Hello Barbara,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the products, the savings, and the easy ordering experience—that’s exactly what we strive for. 🐾💛
We truly appreciate you taking the time to share your feedback!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Tanya,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the products, the savings, and the easy ordering experience—that’s exactly what we strive for. 🐾💛
We truly appreciate you taking the time to share your feedback!
— Pup Labs Customer Care 🐾
Excellent customer service
Excellent customer service. All my questions were answered, and additional information about re-ordering was conveyed to me Ryan was very personable, professional, and not at all pushy!
April 8, 2026
Reply from Pup Labs
Hello Gail,
Thank you so much for sharing your experience! We’re thrilled to hear that all your questions were answered and that Ryan provided helpful, professional, and pressure-free support.
We’ll be sure to pass along your kind words—he’ll really appreciate it! 🐾💛
Thanks again for taking the time to share!
— Pup Labs Customer Care 🐾
This is the first dental product out of…
This is the first dental product out of the many I have tried in the last 20 years that actually works. There was a noticeable difference in the first couple weeks.
April 1, 2026
Reply from Pup Labs
Hello Wendy,
Thank you so much for sharing this incredible feedback! We’re thrilled to hear that after trying so many products over the years, you’ve finally found one that works—and that you saw results so quickly.
That kind of improvement in just a couple of weeks is amazing, and we’re so happy it’s making a difference for your pup. 🐾💛
We truly appreciate you taking the time to share your experience!
— **Pup Labs Customer Care 🐾
I want to discontinue my order don't…
I want to discontinue my order don't need it anymore thanks
April 1, 2026
Reply from Pup Labs
Hello Herb,
We’re so sorry for any inconvenience! 🐾💛
Thank you for letting us know. We’ve gone ahead and canceled your subscription as requested. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351—we’re always happy to help.
We truly appreciate you giving us a try and hope to support you and your pup in the future!
— Pup Labs Customer Care 🐾
Good service
April 8, 2026
Reply from Pup Labs
Hello Verla,
Thank you so much for your feedback! We’re glad to hear you had a good experience with our service—it truly means a lot to us. 🐾💛
We appreciate you taking the time to share!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Christena,
Thank you for sharing your feedback. We’re sorry if the experience felt a bit pushy—that’s never our intention. 🐾💛
We would like to inform you that we’ve reached out via phone and email to review your experience and ensure everything is addressed. Please don’t hesitate to contact our Customer Support team at 855-207-7351 if you’d like further assistance.
We truly appreciate your honesty and the opportunity to improve our service!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Marlies,
Thank you so much for sharing this! We’re thrilled to hear that Loki is showing improvement—that’s wonderful news! 🐾💛
It truly warms our hearts to know our products are making a difference for your sweetheart.
— Pup Labs Customer Care 🐾
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