Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more
Company replied
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Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more
Company replied
We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... See more
Company replied
Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... See more
Company replied
Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... See more
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I ordered the Pupnaps beds for my new puppies. Safe to say they absolutely love them. Put them side by side with an old bed and Pubnaps won hands down.

Reply from Pupnaps
Great ramp for my overweight pup with arthritis. I can no longer lift him up on the bed and this ramp has been a lifesaver for both of us.
Good value, well made and quick delivery!

Reply from Pupnaps
My Dog Loves her Bed. Always find that wee face peeking out. Customer Service have been so good, always quick in answering and to help. Thank you and will be a customer always.
Kind Regards. Nadia 😁

Reply from Pupnaps
Sunny our LabxStaffy has fallen in love with his Pupnaps LGE bed. He loves burrowing into the fluffy collar as he settles down to chill out.
We are very happy with the quality of the bed and the Xtra cover will be really convenient.
Overall really stoked with our Pupnaps purchase
Thanks
Greg and Dale

Reply from Pupnaps
Purchased the medium pet calming bed for my 14 week old corgi puppy. Recieved 28 July, 2022. The zip broke in less than 9 days and my pup chewed the very poor quality bottom material and it has ripped in those areas.
Contacted support regarding repair. I received a very poor negative response. As if it is OK for a $129 bed to last about a week. The picture of the bed is advertised with a corgi too. But definitely not suitable for a corgi puppy. Should have a warning not to purchase for puppies.

Reply from Pupnaps
We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed.
She has struggled with it as she found it slippery so we have had to add some wooden dowels at intervals to give her the extra grip We do love the concept but being an elderly dog 🐶 she is taking time to trust it

Reply from Pupnaps
Fantastic invention, my pugs and pomeranian have access to the bed and I don't have to worry sbout them going to the toilet on their own, or getting water when I'm asleep. Excellent purchase, love it!!

Reply from Pupnaps
The delivery was prompt and our puppy loves the coziness of the bed. Really impressed that the cover zips off for regular cleaning, highly recommend this product.

Reply from Pupnaps
My dog chewed the whole thing apart so it was a total waste of money

Reply from Pupnaps
I bought the medium sized calming bed for my new Frenchie puppy and she LOVES it. So well made and super comfy. Love that the cover comes off and is machine washable. Thanks for an amazing well priced product.

Reply from Pupnaps
We have two Labradors who love their Pupnaps beds. They also love a snooze on the sofa so we purchased the furniture protector bed. Unfortunately the bed was faulty. Pupnaps were quick to respond and a replacement was sent out the following day.

Reply from Pupnaps
Sadly, I had to return two items. At first, I experienced a slow response, however, once I was acknowledged I received nothing but prompt, friendly and professional service, from Red. I appreciated his/her understanding and clear explanation of the return process. Also, I did keep two items, which, one of my dogs has now taken a liking to (a grey calming bed).
I would recommend Pupnaps (ask for Red!).
Thank you.

Reply from Pupnaps
Delivery was very quick! I like that I didn’t have to wait for it to arrive from OS!
Annie has never been one for beds, she’d rather sleep beside it but she’s now seen the light & loves snuggling up on her bed.

Reply from Pupnaps
I and both my Dogs Love the Large Pupnaps Beds as it is Plush and comfortable. I love it as is is easy to clean and my Fur Babies love it.
I purchased the Extra Large one for my Labradoodle as he was always on the Large Pupnaps Bed. I got the bigger size as he needs to be able to stretch out.
I find the Extra Large Bed it is not as plush and my Boy can not snuggle into it like he can they can on the Large Bed.
I did contact Pupnups who were great and explained in the Extra Large Beds they use a different filling and the reason why.

Reply from Pupnaps
Very comfy bed, my dog Chunky seems very happy with it and I can feel how soft and snuggly it is... not a bad price for a bed for a big dog (lab), and the delivery was v quick. Happily recommend it!

Reply from Pupnaps
Easy ordering process. Calming bed arrived in super quick time and most of all our puppy loves it!! Thank you

Reply from Pupnaps
We have bought every bed on the market but pupnaps are by far the favourite. They are great quality and easy to assemble again after washing. The customer service if excellent, I thought I had received the wrong product and they couldn't do enough to help me. As it turned out once I opened the package all the fluff popped out and I had received the correct order. 😅 The XL is huge which was for our 40+ kg boi, but he is just as happy in the large. So depends if your puppa prefers the nestling or space.

Reply from Pupnaps
The ramp was everything it was advertised as. I'm very happy with my purchase.

Reply from Pupnaps
A calming bed purchased several months ago developed a fault. Less than a week after contacting them a replacement has arrived, Lily is ecstatic as is my other dog who had to very reluctantly share his with her. I rarely write reviews but brilliant customer service deserves to be recognised and pupnaps totally exceeded my expectations. Thank you Red.

Reply from Pupnaps
Poor quality ramp, bit of wood feel off straight out of the box and the carpet was secured to the ramp by staples and was peeling off the top. Returned for a refund. Customer service was good processing return.

Reply from Pupnaps
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