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Pupnecklace Reviews 15

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TrustScore 4.5 out of 5

4.3

Jewelry Store
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Company details

  1. Jewelry Store

Written by the company

PupNecklace - The Original Personalized Dog Necklace Discover PupNecklace.com, where you can celebrate your beloved pet with our exquisite pet face necklaces. Keep your furry friend close to your heart and create a unique, personalized accessory that reflects your bond with your pet. MEMORY OUR FURRY FRIENDS A Unique Way to Keep Your Dog Close to Your Heart. Explore our collection of pet face necklaces and share the love with your family. A SOUL WAY TO TAKE YOUR PET WITH YOU This isn't just any Kaychain! It's a bond that lasts a lifetime, a promise to stand by your pup through thick and thin! 💕 THANK YOU FOR APPEARING IN MY LIFE LIKE AN ANGEL If you can't be here from afar, let me carry you with me~🐾 LOVELY NECKLACE BOUGHT FOR A FRIEND WHO'S LOST HER PUP During a truly difficult time, This is the best gift to comfort a friend's soul.💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good work good price chain is a little…

Good work good price chain is a little small

January 22, 2024
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Reply from Pupnecklace

Thank you for your positive feedback on our work and pricing. We're delighted to hear you're satisfied. Regarding the chain size, （Now each chain has a 5 cm extension chain, if there is another request, we will give another chain）we appreciate your input. If you have any specific preferences or suggestions, please feel free to share. Your satisfaction is our priority.

Best regards,

pupnecklace

Rated 5 out of 5 stars

Amazing job!!

I don’t usually give reviews or anything but this company is amazing. I got my bestfriend a necklace with her dog on it and it was perfect! They printed then laminated both the original picture then the outlined picture, sent a gift bag it was all so perfect. Me and my bestfriend love it

January 22, 2024
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Reply from Pupnecklace

Dear Taylor Maclean,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the custom necklace. Your satisfaction is our utmost priority, and we're delighted we could create something special for you. If there's anything else we can assist you with or if you have more ideas for customization, feel free to let us know. We appreciate your trust in us!

Best regards,

pupnecklace.com

Rated 5 out of 5 stars

Amazing detail

Detail was breathtaking. I feel like I’m carrying my fur baby everywhere now

January 23, 2024
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Reply from Pupnecklace

Dear Jess,
We're overjoyed to hear that the custom necklace with intricate details has left you in awe. It warms our hearts to know that your fur baby is always close to you. If there's anything else we can do for you or if you have more ideas for future creations, please don't hesitate to share. Your satisfaction means the world to us!

Warm regards,

pupnecklace.com

Rated 5 out of 5 stars

A beautiful work

A beautiful work
I love it

January 22, 2024
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Reply from Pupnecklace

Dear Medina,
We're thrilled to hear that you love the custom necklace we crafted for you! Your satisfaction is our greatest reward. If there's anything else we can assist you with or if you have more ideas for personalized creations, feel free to let us know. We're here to make your experiences with us truly special.

Warm regards,
pupnecklace.com

Rated 1 out of 5 stars

I feel like the necklace doesnt look…

I feel like the necklace doesnt look like him at all. i asked several people including strangers and they agree. it really saddnes me, I had such hopes.

January 22, 2024
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Reply from Pupnecklace

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or dissatisfaction you've experienced. We value your input, and we're committed to addressing your concerns to ensure a better experience in the future.
(Our staff has also sent the original drawings to your email)
To better assist you, could you please provide additional details about your specific issue? We want to understand your perspective and work towards a resolution that meets your expectations.

Alternatively, feel free to reach out to our customer support team directly at [service@pupnecklace.com]. We are here to assist you promptly.

Once again, we appreciate your feedback as it helps us identify areas for improvement. We look forward to the opportunity to make things right.

Best regards,

pupnecklace

Rated 5 out of 5 stars

Wonderful experience!!

Looks exactly like the picture, Great Quality, Fast Shipping!!

January 22, 2024
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Reply from Pupnecklace

Dear Paige Poloha
We're delighted to hear about your wonderful experience! It's fantastic to know that the item matches the pictures, the quality meets your expectations, and the delivery was prompt. Your satisfaction is our priority, and we're grateful for your positive feedback. If there's anything else you need or if you have more experiences to share, feel free to reach out. We look forward to serving you again in the future!

Best regards,
pupnecklace.com

Rated 5 out of 5 stars

Custom pet necklace

I ordered one of the custom pet necklaces in the beginning of December for my dog that had passed April 2023, I was hesitant at first because I didn’t know how it would turn out but when it arrived I couldn’t be happier. The necklace itself is very accurate, and I wear it everyday so the chain quality is definitely worth it. My package also came with a laminated picture that I used for the order that I did not pay for, and the packaging was very nice. The only thing that i’d say was a bit annoying was the delivery time, like I said I ordered it in the beginning of December and it came at the end of the month but other than that i’d definitely order again.

December 6, 2023
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Reply from Pupnecklace

Dear Chelsea,

Thank you for sharing your experience on Trustpilot. We're thrilled to hear you love the custom pet necklace! Your understanding about the delivery time is appreciated. We're actively improving it post-holidays, with orders expected to arrive within 2 weeks.

We're glad the necklace exceeded expectations, and the complimentary laminated picture was a nice touch. Thank you for choosing Pup Necklace—we look forward to serving you again!

Best,
Matt
Director, Pup Necklace

Rated 5 out of 5 stars

beautiful engraving and good keepsake!

I LOVE my pupnecklace, i got one for my childhood dog that passed a while ago and it came out perfect, and it doesn’t turn your neck any color the engraving is beautiful all around great!

December 6, 2023
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Reply from Pupnecklace

Dear Faith,

Thank you for your kind words on Trustpilot! We're thrilled that you love your pupnecklace and that it serves as a beautiful keepsake for your childhood dog. We're delighted to hear it came out perfect, and your satisfaction means the world to us. If you ever have more memories to cherish, we're here for you.

Best,
Matt
Director, Pup Necklace

Rated 5 out of 5 stars

It was better then expected

It was better then expected, I found out about you guys on TikTok so I wasn’t expecting very good quality but every single like was perfectly placed, the tracking showed it was going to be delivered almost a month after the actual time it was delivered. Highly recommended if you lost someone special in your life or even for an amazing gift for Christmas or a birthday. I’m going to have to order another necklace or maybe something different for my girlfriend for Valentine’s Day. The costumer service is amazing. 100% recommended

December 3, 2023
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Reply from Pupnecklace

Our team is thrilled to receive your positive feedback. Thank you for liking it! Also sorry first,if you don't receive an immediate response on INS, please feel free to email us.
our email : service@pupnecklace.com (Our team will also keep a close eye on INS in the future.)

Rated 5 out of 5 stars

Would definitely recommend

I ordered a necklace with my dogs face on it for my little sister for Christmas, as our dog passed away. It was so beautiful, I even got a laminated picture of my dog! It was packaged beautifully as well! The picture on the necklace looks exactly like the picture I sent in of my dog! It was so special for her, she cried! Thank you!!

December 4, 2023
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Reply from Pupnecklace

Dear Taylor,

Thank you for recommending us! We're touched to hear how special the necklace was for your little sister, and we're honored to have played a part in creating a meaningful Christmas gift. It warms our hearts to know it brought tears of joy. If you ever have more special moments to celebrate, we're here for you.

Best,
Matt
Director, Pup Necklace

Rated 5 out of 5 stars

Well made

Was a gift she loves it wears it everyday

December 1, 2023
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Reply from Pupnecklace

Dear Tatty
Thank you for your feedback! We're delighted to hear that you appreciate our product and that it has become a cherished gift worn every day. If you have any other thoughts or suggestions, please feel free to let us know. Thanks again for your support!
Best wishes!
Pupnecklace.com

Rated 5 out of 5 stars

Absolutely BEAUTIFUL!!! 5 STARS

When I first seen your website I thought it was so perfect for a friend of mine who just recently lost there pup🤍 I ordered it and when it came in the mail, I opened it up (had to see it myself before gifting it😌) and it turned out even better than I could’ve ever imagined! Really did a nice work and so worth the money. Made me have some tears in my eyes, good work guys I hope your business grows:) it did take a couple of weeks to get but in the end it was totally worth it, thank you so much❤️

December 23, 2023
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Reply from Pupnecklace

Thank you for your positive feedback! Your kind words motivate us to continue delivering excellent service. If you ever need assistance, feel free to reach out. Thanks again for choosing us! happy new year !

Rated 5 out of 5 stars

Great Product, Great Customer Service

Highly Recommended.
There was some slight delay with shipping but every-time I reached out, they promptly responded and then when I did receive the product it was so well packaged and looks great I’ve had so many compliments already. 5 stars.

December 6, 2023
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Reply from Pupnecklace

Dear Kelsea,

Thank you for your 5-star review! We're delighted you love our product and appreciate your patience with the slight shipping delay. Your compliments on our packaging and the product itself mean a lot to us. If you ever need assistance or have more compliments to share, we're here and ready to help!

Best,
Matt
Director, Pup Necklace

Rated 5 out of 5 stars

This was a gift for my sister because…

This was a gift for my sister because she loved her bird so much that i gift her this necklace and she was so happy and it was so beautiful!
The shipping is fast, delivery time is 6 days.

December 4, 2023
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Reply from Pupnecklace

Dear Matt J,

Thank you for sharing your wonderful experience! We're thrilled to hear that the necklace was a beautiful and joyous gift for your sister. We're pleased that the shipping was fast. If there's anything else we can assist you with, please don't hesitate to reach out.

Best,
Pup Necklace

Rated 5 out of 5 stars

Beautiful

Beautiful results and the laminated print out of the photo used is an awesome bonus!

December 4, 2023
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Reply from Pupnecklace

Dear Kay Hise, thank you for your positive feedback! We're delighted to hear you're satisfied with our service. Looking forward to serving you again!

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