Not what I ordered. Hoodie, not with a zipper, as ordered, colors are not even close, the fabric is supposed to be a soft Cotton, as they verified, but it is a thin, cheap, icky polyester. So disappoi... See more
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See what reviewers are saying
Very responsive company and easy to contact. The shirt was very colorful -What happens at the bowling alley stays at the bowling alley. I assumed that would have been printed on the shirt but wa... See more
Really low quality for the price. The image on the blanket what was advertised. But the materials used don't. The advertised image shows a thicker white part of the blanket that borders around the fac... See more
All the updates. The shirt was exactly what we thought it would be. Great work. The only negative thing was they had forgotten a word on the back with my personalization. Work was beautifully done. Th... See more
Company details
Contact info
814 mission street, suite 600, San Francisco, CA, 94103, 94103, San Francisco, United States
- puppyprinty.com
2.7
Poor
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Taking too long
I have ordered a blanket for my daughter’s birthday over a month ago and it is still not shipped. Have messaged support and got no answer.
March 14, 2021
I received a beautiful Witch and Black…
I received a beautiful Witch and Black Cat canvas. The quality is amazing and it was packaged so carefully. Recent bad weather in the U.S. interfered with deliveries being prompt. The seller communication was excellent to reassure me that my package was on the way :)
March 3, 2021
Unprompted review
Reply from Puppyprinty
Hi Jessica,
Thank you so much for taking the time to share your experience! I have shared it with both our factory team and our customer support team who continuously work together to provide a better customer experience. We work really hard to get it right, but we don't always get to hear when we do. Luckily we have some amazing customers who have kept us going this year and we are so grateful!
Have a wonderful day!
Poor customer service
The quilt I ordered wasn't anything like I saw online. Not only were the colors WAY off but the quality is very poor. I contacted the company and they refused a refund. I would not recommend buying from this company!
February 20, 2021
Unprompted review
Reply from Puppyprinty
Hi Tim,
It is a regret that the item did not work out for you! We have looked at your order with the photo of actual item provided, and it is almost the same. The color will be little lighter due to different computer's displayer screen. In addition, it is in the email that you stated to love the quilt, regretfully, it doesn't match the decor you have in the room that you planned to use it in. And for that, we could not issue a refund.
We would appreciate it if you could understand this situation.
The tracking number provided did not…
The tracking number provided did not work. The quilt that I ordered did arrive but was extremely thin and the a lot of the colors were completely different in the advertisement. I'm pretty disappointed as I purchased this as a Christmas gift for my wife. we did get a laugh in at how bad it was though.
February 19, 2021
Reply from Puppyprinty
Shayne, it is a regret that the item did not work out for you! However, the quilt was delivered on Dec 31st but not until Feb 20th you contacted us. In addition, we stated in our policies that you need to reach out within 20 days from the time you got your order.
We do not know why you did not contact us earlier but it is reasonable that the issue is no longer verified and we are unable to support.
Thank you for your understanding!
I have been trying to contact you and…
I have been trying to contact you and no one is answering my email. I have no idea if my item has shipped.
February 16, 2021
Reply from Puppyprinty
Hi Corinne,
I am so sorry, Corinne, for the frustration you have experienced. Our agents did email you to give further information about the order. We will also try to keep you updated so please no worries.
Please do no hesitate to contact us if you have any inquiries and you can check spam box if receive no reply within 24 hours.
Thank you!
Beautiful
Beautiful, extremely happy with this frame/canvass/painting, it's even more beautiful than expected. thank you
February 15, 2021
Reply from Puppyprinty
Dear Line,
Thank you so much for taking the time to share your experience! I have shared it with both our factory team and our customer support team who continuously work together to provide a better customer experience. We work really hard to get it right, but we don't always get to hear when we do. Luckily we have some amazing customers who have kept us going this year and we are so grateful!
Have a wonderful day!
Extremely small not a throw
Although it is cute and soft it is NOT a throw as was stated. I have bath towels that are bigger. Very disappointed
January 19, 2021
Reply from Puppyprinty
Hi Dennis,
We're very sorry your experience using our services hasn't been the best!
I have checked and found that you ordered a fleece blanket in the smallest size (30x40inches). However, we do have a listing set up is for convenience for our customers as some prefer small, medium or a large one. It is a regret that you have not chosen a bigger one to match the need. If there is anything not correct, please reach us at contact@puppyprinty.com, we always have every intention to make it right.
Thanks and have a nice day!
The picture was done in portrait
The picture was done in portrait, instead of landscape. It was not the size of the canvas. The picture was to be the complete size of the canvas and be landscape.
January 15, 2021
Reply from Puppyprinty
Hi Bill,
I am so sorry for your disappointment. I am unable to find a communication regarding this order except for an email about the order status. Therefore, on of our agent do reach out to listen to the problem and please rest assured that we have every intention to make it right.
Please check your mailbox and reply to us so we can rectify the issue and give further support.
Thanks for bringing this to our attention and we would love to hear from you soon.
Have a good day!
The blanket is nice
The blanket is nice. Vibrant colors and soft. Very thin for the price. More like a throw than actual blanket.
January 14, 2021
Reply from Puppyprinty
Hi, Kathie. Thanks for your time and your experience with us. I can see that you ordered a lightweight fleece blanket so it would tend to be thinner than another type. We appreciate your feedback and we will try to raise the quality in the near future. We look forward to serving all your future needs!
Took way to long to recieve
When I finally recieved my item its just your average print on a canvas. Just overall like the wording. It took 3 weeks to finally recieve my item. I was told it was hand made so I was expecting to see something like hand made but it was just printed on a canvas that at the most should have took a week in a half.
Wouldn't purchase again.
January 14, 2021
Reply from Puppyprinty
Hello Sasha,
Thank you for your review and for your order. Our sincere apologies for the delay in your shipment! Unfortunately due to COVID-19 and the unprecedented volume of shipments, our carrier was experiencing some major delays. And for that we could only apologize.
It is in the description we mention that the canvas is Printed with UL Certified greenguard gold Ink and it is hand stretched. We regret that you misunderstood the information here. Please check the information again on our website if necessary.
Kind regards,
Puppy Printy Support
Reply from Puppyprinty
Thank you so much for the positive rating, Karen . We're happy that you're happy, and we're looking forward to your next visit to Puppy Printy. Lots of love!
THE MATERIAL IS SHADED IT IS NOT…
THE MATERIAL IS SHADED IT IS NOT PRINTED VERY WELL AND I HAVE CONTACTED CUSTMER SERVICE AND SENT PICTURES AND HAVE NOT RECEIVED ANY RESPONSE FROM THEM
January 6, 2021
Reply from Puppyprinty
We apologize that the product wasn't to your satisfaction and apologize for the inconvenience. We did reply to the email and want to listen to your issue. Please check your mail box accordingly so we can discuss this further. Thank you!
The blankets are so soft and the prints…
The blankets are so soft and the prints I ordered is very fun. I recommend printypuppy.
January 5, 2021
Reply from Puppyprinty
Hi Howsy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
I still havnt recived my order
January 2, 2021
Reply from Puppyprinty
We're very sorry your experience using our services hasn't been the best! Our teams are working hard on ensuring all orders go out as quickly as possible, but please note that there are still some delays in fulfillment times and the orders may also spend a longer time to deliver due to the negative impact of the pandemic. In addition, our agents will also contact you to provide further updates so please check your mail box and reply to us if you need any information. Thank you!
My grandson wanted to get his dad and…
My grandson wanted to get his dad and stepmom the same Christmas present. A fleece blanket of an American Husky dog with the American flag.
I was initially apprehensive about the order because I did not get an order acknowledgement. This would be a software issue. I emailed the company and received an immediate response. The product was ordered on 07 Dec 2020 and was received on 16 December 2020. I was also sent an email with the shipment tracking information. I would do business with this company again.
Very easy to send email and get a very quick response.
Often in today's world it is very hard to communicate and get a response.
Thanks for a quality product and very good customer service.
M Welch
Yankton, SD
December 31, 2020
Unprompted review
Reply from Puppyprinty
On behalf us all of us at Puppy Printy, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers and try harder to raise the quality in the near future. We look forward to seeing you again soon.
I have never been advised my order even…
I have never been advised my order even shipped, and I received email today telling me the order has been delivered. I would like to know where it is. Please advise soonest.
Yvonne Walker
December 30, 2020
Reply from Puppyprinty
Yvonne, we are sorry that you were not updated about the status in a timely manner. We did send you an email to follow up and provide you with information about the shipment, please check your mailbox accordingly and reply to us in case you need any assistance. Thank you!
I ordered this as a gift and it turned…
I ordered this as a gift and it turned out amazing!!
December 12, 2020
Reply from Puppyprinty
Thanks for your positive feedback and we highly appreciate it. We are so happy to know that you are satisfied with our support staff. Moreover, we'll keep trying to improve the quality of our products. For further concerns, please reach us via email support, we will be more than happy to assist.
Never got the item I ordered
Never got the item I ordered. No information from you on shipping or any means to track.
Very disappointed
Tom Lenning 682-559-6156
December 11, 2020
Reply from Puppyprinty
Many thanks for your feedback. We deeply apologize for delivering later than expected. Because of Corona virus outbreak, all shipping operation is longer than normal. This is unexpected problem, please understand our situation. We did send an support email that notify your tracking number to follow the status of your order. Thus, please reply our email that we can solve this problem as soon as possible. We are looking forward to hearing from you
Still have yet to receive my quilt
Still have yet to receive my quilt ! It’s been a month !
December 7, 2020
Reply from Puppyprinty
Many thanks for your feedback. We deeply apologize for delivering later than expected. Because of Corona virus outbreak, all shipping operation is longer than normal. This is unexpected problem, please understand our situation. We did send an support email that notify your tracking number to follow the status of your order. Thus, please reply our email that we can solve this problem as soon as possible. We are looking forward to hearing from you
I have not received my item yet
I have not received my item yet! Very disappointed it is not here for me to wrap for Christmas.
December 4, 2020
Reply from Puppyprinty
Many thanks for your feedback. We did send an email to notify the status of your tracking number. Your order is on the way to you so please do not worry. We expect that your order will be delivered in the middle of December
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