Puptons Reviews 94

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Whilst my order was delayed due to issues that i was not made aware of, once customer services replied the support was very good. My issue is now resolved, editing my original review accordingly.

Company replied

Rated 5 out of 5 stars

Amazing products that have genuinely changed our pet's life! Thank you so much for providing such potent supplements. Our pup is currently on total urine supplements due to recurring UTIs. We n... See more

Rated 5 out of 5 stars

My 9 year old, spayed, Springer Spaniel has leaked urine, on and off, for several years. It started again on the run up to Christmas and I found myself changing bedding and protecting rugs and furnitu... See more

Rated 5 out of 5 stars

I bought some Glucosamine for my 13 year old dog who had an intermittent limp and was becoming slower on our walks. The results have been fantastic. She's even jumping back up onto the sofa whic... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Rated 5 out of 5 stars

They are very caring people

They are very caring people, very understanding of my needs and my dogs welfare
Their products do what they say ,
My old dog has had a new lease of life since on their products
Thank you

August 9, 2025
Rated 3 out of 5 stars

Urinary tablets

The urinary tablets l have purchased for the last 3 months haven't worked. Not sure if it is helping my dogs kidney but she is not getting any worse.

July 25, 2025
Rated 5 out of 5 stars

Helping combat yeasty ears

I have a foxhound who sadly suffers from chronic yeast ear infections so I went down the big dark rabbit hole of researching food etc to minimise her discomfort and the amount of money being spent at the vets. I specifically researched probiotic products made to combat yeast issues and found Puptons total probiotic powder. I started her on this back in March as another infection was brewing and aside from that infection in each ear (she always starts in one and moves to the other) we have had no further issues. I have this on subscription, the price is fab, the reminders are extremely helpful each month and I never run out! I have a large dog 40 day supply sent every 28 days (I think) and it does both my 31kg girl and my 40kg Labrador who has it just because he can, with a bit of overlap between tubs. Both have had to have surgery over the last couple of months and I'm convinced this stuff has helped their recoveries, madams ears are still a bit gunky but its becoming less and less as time goes by, Rome wasn't built in a day. Hopefully soon with both this powder and the cleaning regime we're working on her ears will be healthy, and maybe she'll start listening more!! No issues whatsoever getting them to eat it either!

July 31, 2025
Unprompted review
Rated 4 out of 5 stars

Dog pills.

After a slight hiccup initially pills arrived ok. Very helpful service dog takes them ok. We will see the effect in time, thank you.

April 24, 2025
Rated 3 out of 5 stars

When I got my power for my Dog skin

When I got my power for my Dog skin
Somebody !!open it & it won’t every where they could have sand me a free one in the post !

March 25, 2025
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Reply from Puptons

Hi Carla, thank you for your feedback. We’re sorry to hear that your item was damaged during delivery. As soon as you informed us, we offered a free exchange with collection from your home, which you declined. To ensure your satisfaction, we then offered compensation, which you accepted. We always strive to resolve any issues fairly and promptly. While we appreciate all feedback, we encourage the use of review platforms for genuine experiences rather than as leverage during a resolution process.

Rated 5 out of 5 stars

White teeth

This product dies what it says on the jar. My dogs had tartar and brown teeth. Since using puptons they’re teeth are now white and all tartar has gone.

March 25, 2025
Rated 5 out of 5 stars

Visible results within a week

I bought some Glucosamine for my 13 year old dog who had an intermittent limp and was becoming slower on our walks.
The results have been fantastic. She's even jumping back up onto the sofa which she's not be able to do for months.
I was worried about the amount of powder in the jar when it arrived, thinking it wouldn't last anytime. But, there was the tiniest scoop inside the jar.
Fast delivery with regular updates on the delivery.

October 25, 2024
Rated 1 out of 5 stars

Appalling customer service

Arrived quick but it is a rock hard tablet impossible to crumble to add to food and not palatable to take orally.
Tried to return but told how to break up with a spoon....yes Ive tried this!
Refused to accept return as it had been opened...how else would I know it wasnt suitable?
Apalling customer service don't waste your money, far better remedies on the market and priced less than the £16.86 I have just thrown away.
Expected better after buying because of other reviews!!!

November 4, 2024
Unprompted review
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Reply from Puptons

Here at Puptons we are proud of our products and the customer service we provide.

All of our tablets are made with break marks to allow them to be broken in half. They are less firmly pressed than other tablets to make it easier to crush and crumble and finally, they are a chicken flavour to make them more palatable to dogs.

We understand that some dogs may not be a fan of tablets, and that not all owners want to crush or hide them in their dogs food, so we also offer a lot of our products in treat and powder form.

In this instance, the customer was immediately offered some of the advice above and was also provided with a full credit on their account to purchase the same product in a different form.

We understand everyone has different expectations, but we’re disappointed this was deemed as “appalling customer service”.

Rated 5 out of 5 stars

I never thought my dogs bad breath…

I never thought my dogs bad breath would ever go away. After reading the reviews on Trustpilot I took the plunge and ordered.
3 weeks later the bad smell has gone. I’ve endured it for years and tried all sorts of things. He wouldn’t allow me to brush so I had no other alternative. We still have dog breath but this has taken back the stench
100% recommend this product!

September 28, 2024
Unprompted review

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