Purchase.ie Reviews 

I am a returning customer who recently bought a simple product, a door spring off this website.

Unfortunately it broke almost immediately. The following is an exact transcript of the emails that followed. Customer service is not this companies strong point.

Me :
Hi I received this door spring the other day off of ye. The spring bent on the 2nd day of use and is now completely useless. The metal bar came through plastic ball and damaged door.
Terrible product.
See photo attached.

Them:
We are selling this product for 10 years without any complaint from customers and we have sold quite a lot of them.



It sounds like the issue was with the installation rather than the product itself.

Me:

Seriously??? You pre drill a hole and then turn the attachment in with an allen key ... not exactly rocket science!! How do you imagine I installed this incorrectly???

If as you say you had no problem with any previous item sold, then maybe I received a faulty one?? But no you immediately jump on defensive.

My aim was to just inform you of issue but now after your rather crappy response I would like a refund.

I await to hear from you,
Ciara.

Them:
Not defensive at all. Simply pointing out facts to you.



Feel free to send images of where the door spring was installed and return the product to us which in turn will be sent back to the manufactuers to be assessed.



We will not be providing you with a refund unless you can prove that the item you used was defective.

Me:

Attached is photo of where door spring was in place.

I will not be going to any further cost of returning faulty item to you. It is quite clearly broken in previous pictures. If you would like it back please send a sae ar your own expense.

Them:
You received a product, you used the product, you broke the product.

If you are not going to return it then there is little else we can do for you Im afraid.

At this point I stopped communicating with purchase.ie and contacted my bank to dispute the transaction as a faulty product. My money was returned to me almost immediately.
Safe to say I will not be using this company again and I would warn others "buyer beware".

EDIT 1: response from them just now after reading my google review. Really only hammers home my point about terrible customer service 😂.

Them:
"Terrible product......" she says

All products are terrible when in the wrong hands.

Your bank cannot return your money by the way unless you told them lies in which case you will be hearing further on the matter as we can prove you received the item from us and you have no evidence that it was faulty when you received it and you refused to return it.

Keyboard warriors will be keyboard warriors.

Knock yourself out!"

And rest assured folks, I told the bank no lies only sent them the same transcript as above and I have received my money back.

Edit 2:
After I pre-empted a "this person has never bought anything from us" comment from them by stating that I had used my maiden name for purchase. They came back with following comment ;

Them;
nobody is disputing you ordered a product from us🤷‍♂️? Just disputing everything else you have to say on the matter. Lets summarise this for you. Customer buys a product from us, misuses it, refuses to return it but demands a refund and has a hissy fit on social media when told where to go after refusing to return it. We have absolutely nothing to hide.

Me:
😂😂 I misused it ... silly old me not knowing how to turn a screw. Must remember not to undertake those manly tasks again all by my lonesome!!! No hissy fit here, as I said I originally only contacted you to say product was terrible and that maybe you should stop stocking it. Obviously no interest in constructive feedback. Slán, enough time wasted on this paltry 12 euro👋

They then began privately messaging me on Facebook - this guy has issues - see last (now blocked) correspondence from him:

Them:
Must have missed the part in your emails that said it was a he or a she that installed the product wrong? We can all see what you are doing here all the same of course...! As very clearly explained to you in our inital reply we have been selling the product for a number of years, we have sold large quantities of it without issue so we have no reason to suspect it is a "terrible product" as you put it and as you are refusing to return it we can't even check if there was a fault with it. As for the "paltry 12 euro" comment... Perhaps you should ask yourself why you have spent a whole morning copying and pasting this review of our business all over the internet and why you contacted your bank to get your money back eventhough we sent an order to you in good faith and gave you the option to return it? Would you class yourself as a professional keyboard warrior?"

Maybe I seem like a keyboard warrior but I genuinely only started down this rabbit hole in order to inform them that the product wasn't great.

Great experience. A great selection of stuff at excellent prices and arrived at my door within days, I was shocked at how quick the delivery was. I am so glad I ordered it now because I was hesitant after reading bad reviews, but they were local (Irish Owned), and I really wanted the stuff, so I risked it and thank God I did. I will definitely be ordering from them again. They have some cool gadgets.

I've ordered several times from Purchase.ie and have been very satisfied. I'm in Florida now and I like things from home, especially DIY type things. I'm not about to have a wheelie bin storage shed mailed to the US, but the cleaning and water saving and gardening things are fine.
You'll not find a more reliable online shop.

AVOID!!!

Placed an order 16th May and received confirmation and receipt for the item (which was shown as "in stock"). Followed-up by email (politely) to enquire the status of the order a week later but received no reply. Occasionally people genuinely don't see emails. So I tried a call, no answer, left a voicemail - no response. Finally I sent a (polite) message by Facebook which was replied quickly but didn't offer any further information.

Last night, before I went to bed (late I'll admit), I simply replied on the message thread with "???"

This morning has been a mix of the humorous and the obscene. I have received abusive messages and emails (including threats) "Munster is a small place..." etc. and been referred to as an "ignorant a***hole" on a Facebook messenger message.

I will stress, at all times my communications with purchase.ie were polite and professional - however, the have demonstrated a level of unprofessionalism that beggars belief.

I am unsure if they will process the refund as they have stated clearly that they will not be sending me my order and when ask again (by email), they simply replied #suemephilip.

To sum-up, abusive, unprofessional and disorganised.

AVOID.

EDIT: as I do not have the option to upload screenshot and transcripts to Trustpilot I am happy to share same with anyone who is curious about this situation. Colms recollection of the call is also not rooted in reality. You can then make your own minds up about who may or may not be unreasonable, aggressive, threatening and unprofessional.

As an aside, choose to deal with Purchase.ie if you wish. I would urge you to read Google reviewsand any other review sites to satisfy yourselves about this business. Curious that they have disabled Facebook reviews on their own page though 😉

I ordered and paid for an infra red heating panel on December the sixth. This product was advertised as in stock even though it wasn’t. I subsequently found out after I enquired about delivery that it was stuck on a ship coming into Dover by a phone call from Colin the owner. I understood and asked for him to keep me informed. Next contact was over five weeks ago as I had heard nothing at all. He told me that he hoped the panel would arrive on the Thursday and have it delivered on Friday five weeks ago. I sent him an email yesterday asking him to contact me and explain what was going on as I had not heard a word. All I got today was a reply to the email which was just a copy of the invoice I had paid. I sent him another email this evening 8th Feb asking what that was meant to mean and contact me urgently. Then I received a phone where I was accused of sending him two abusive emails completely untrue. I was then called a host of abusive names and threatened with physical violence. Unfortunately for Colin I have the call recorded as proof. Apparently there are another 34 who are also waiting on their panels too and he still has them up for sale the 720 watt infrared panel which is out of stock since before I ordered it on the sixth of December. All I wanted was to find out when the product I paid was going to be delivered I did not deserve to be abused , threatened and screamed at.