Puresims Reviews 592

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support from start to finish. The delivery service is consistently described as fast and efficient, with many orders arriving earlier than expected, even for international shipments. People are also very satisfied with the products, noting their quality and the careful packaging, making the overall purchasing experience seamless and highly recommended. However, some customers also noted issues with the delivery company, specifically UPS, mentioning instances where packages were not delivered as expected or had difficulty finding the address. Additionally, a few people experienced incorrect items being sent in their orders, though the company promptly resolved these issues by sending the correct products.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with their purchases... See more

Order

People report positive experiences with order, highlighting the seamless process and quick delivery. Many... See more

Service

Users describe positive interactions with service, consistently praising the exceptional and amazing service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its quick response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For long i have been searching for a supplier other than the single one here in South Africa selling Fanatec equipment.Unfortunately Fanatec does not ship directly to us.By some miracle i came accross... See more

Rated 5 out of 5 stars

Great company !! Great service !! Delivery company didn’t deliver as is expected nowadays (UPS - Useless Parcel Service) but Pure Sims went the extra step to sort things for me just before the bank ho... See more

Rated 5 out of 5 stars

First time using this company, who were the only place I could find in the UK with stock of the Fanatec V2 CSL Elite pedals. Ordered Wednesday and they arrived 2 days later before the estimated dat... See more

Rated 5 out of 5 stars

My experience with puresims was excellent. I ordered a product on Christmas day and the website stated delivery's would be shipped on the 5th of January. My item actually arrived a few days befor... See more


Company details

  1. Game Store
  2. Computer Hardware Manufacturer
  3. Computer Service
  4. Computer Store
  5. Gaming service Provider
  6. Video Game Store

Written by the company

Puresims is a One Stop Shop for your virtual world. We aim to be able to supply the best products on the market to make building your simulator a breeze.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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4.9

All reviews

(592)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great overall service

Simple to order, offer best courier in my area at a reasonable price, great communication, quick delivery, happy repeat customer.

April 3, 2024
Puresims logo

Reply from Puresims

Thanks for choosing us and the 5 stars Lewis!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery
From order to doorstep in under 24hours i'm impressed and will use Puresims again Highly recommended

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great showroom. Excellent service.

I recently had a very enjoyable experience visiting the Puresims showroom with a view to buying a new formula wheel. Customer service was excellent with lots of helpful advice and a great deal of patience whilst I decided which wheel, of the many available, to buy. Very happy with my purchase. Thanks.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding. They guided me in selections to make sure that I got all of the parts in the first delivery. They didn't just try to upsell things that I didn't need. The delivery arrived on time and the packing was very good. No damaged parts.

I would definitely buy from them again!

April 3, 2024
Rated 5 out of 5 stars

My experience with PURESIMS was…

My experience with PURESIMS was excellent the team had the best ever.
This people really care they helped me from the beginning until the products arrive’s
The shipping was so fast it took six days from the moment I did the order
I live outside I’m Europe or uk so you all understand what that mean I trust this guys 100%

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I had a ton of question that they were only to happy to answer. Rapid delivery, received my Invicta wheelbase and pedals the next day. Will definitely be using Puresims again. Thanks guys, my wheelbase and pedals are simply amazing.

February 28, 2024
Rated 5 out of 5 stars

A fantastic experience and perfect service

A fantastic experience and perfect service.
I called yesterday to ask a few questions. The phone was answered promptly and clear and helpful answers provided.
Today I drove to the their new retail shop. A long journey but well worth it.
It is so nice to see the kit before buying rather than purchasing blind online. They had most of what they sell on display, including a whole wall of wheels that you can handle. Upstairs they had various working full rigs. A very impressive set up. Service was exemplary and it wasn’t long before I’d bought everything I wanted. Be warned, this is the ultimate sweet shop!

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a full Asetek…

I recently purchased a full Asetek setup from PureSims. Prior to purchasing I had a load of questions that were answered quickly. I preordered the Asetek equipment and I was fully updated on when the order would be shipped to myself. The day the Asetek equipment landed at PureSims they shipped out to me on a next day delivery. It all arrived for 9:00 am the following day. I particularly like the WhatsApp messages they send you or you can ask questions via WhstsApp, with this you get a really quick reply. I can’t recommend PureSims Enough for all your Sim Racing equipment. 10/10 from me.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Provided

I needed the vario vesa mounts to finish my rig. I ordered them from PureSims and paid for the expedited delivery, being coming from the UK to the US. Delivery and service were excellent. Don't let the difference of coming from another country discourage you. They kept me up to date on order processing and shipping.

February 4, 2024
Rated 5 out of 5 stars

Vario vesa adapter kit to Australia in 5 days

Ordered Monday and was at my door on Friday in Australia. Did not waste my my time installing my triple monitor on the existing vesa mount on my monitor stand. I just waited patiently for this vario vesa adapter kit to make the installation easy, quick and accurate. I am recommending Puresims for their quick delivery.

January 29, 2024

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