Pureclo Reviews 

I STILL HABE TO RECEIVE MY ORDER LAST SEPTEMBER 9, 20026. I have placed another order for three more pants.

I ordered 0n 23/5/26 two pairs of trousers at £119.98 . When they arrived few days later I opened one of the packs and the trousersdid not fit andcI was disappointed especially since they looked so cool on their sales video. I am still awaiting a response to my application for a refund and my request for return information which was not included in the parcel.
Where do I go from here. I hope I might get a response to this trust pilot copying?

I paid for goods on 19 July 2026, after multiple attempts to get a reply from them I finally received an email on Monday, 7 September 2026 telling me that my order was cancelled due to unforeseen circumstances and my payment was not refunded yet.

Not even one star Do not buy from them . Bad quality goods wrong sizes sent and refuse to refund unless you spend £20 postage back to China . Utter rogues

Sent in a completely different order and wrong size and only agreed to give a refund if I sent the goods back to China which would have cost £20.absolutely certain they wouldn’t have refunded then
Horrible cheating firm
DO NOT BUY ANYTHING FROM THEM

Ordered in May 2026 for my husband’s birthday in June 2026. They sent the wrong size. Been in touch with them a few times now, they promised to send me the correct size. Guess what….still waiting. Hoping others will read this before they think about ordering from this company.

Very bad, I order a pant size 34/34, an I received 34/32, too short for me. Guys better don’t buy in this site.

The pants I received was an incorrect color, and the material was very low quality. I wish I had read all the negative reviews before I ordered. Never again.

I liked the look of the trousers. Got the waist one size bigger as instructed. Took the chance as write ups were bad. Took a long time to get here. Didn’t like the look of them when that arrived but they looked much better when I put them on. Really liked the trousers, wore them all the time. Ordered a pair in different colour. Was surprised that they arrived quite quickly. I knew I was taking a chance. Would not like to be in a position of having to return them. I normally stick to Amazon but took the gamble.

Arrived on schedule and in good condition at the 2nd attempt, dont know how I missed the first attempt of this delivery because I stayed at home waiting and tracking.

### Public Warning

⚠️ **PLEASE BE VERY CAREFUL BEFORE ORDERING FROM THIS COMPANY**

I feel compelled to warn other potential customers about my experience.

The company advertises its products as being exceptionally good quality, but unfortunately that was not my experience at all.

When my order arrived, the item was **far too small and was not the size I had specifically ordered**. On top of that, I found the material to be of **very poor and inferior quality**, certainly not what I was led to expect from the company's advertising.

I contacted customer services immediately. After waiting an unreasonably long time for a response, I was eventually told that they were extremely sorry and that I **did not need to return the item** because they would arrange a replacement and process a new order for me.

That was on **6 June 2026**.

Today is **20 August 2026**, and I am still waiting.

After all this time, I have now initiated a **chargeback through my debit-card bank** in an attempt to recover my money.

I am sharing this simply so that other people can make an informed decision before spending their hard-earned money. The company operates from **China**, and based on my experience, I would strongly recommend exercising extreme caution and thoroughly checking independent reviews before ordering.

I certainly have learned my lesson. In future, I will be **much more careful about what I buy and where I buy it from**.

**Please be warned and do your own research before placing an order.**

I bought some shoes from Pureclo. They took ages to arrive and were very disappointing when they did. The quality was very poor and they were too small. I won't be using them again.

Rubbish company (thought to be based in China), who were advised of incorrect items delivered on 02/04/26. They accepted it was their error and every month since have advised that it would be resolved. As at 13/08/26, still not resolved and no refund. Thought to be a scam - avoid purchasing from Pureclo!!!

I ordered some trousers over 3 months ago when they finally arrived 8 weeks later they were the wrong product and 3 sixes bigger than ordered. Nearly two months later I am still waiting for the correct items to be delivered . I have had numerous holding emails but not product despite promise after promise . The company is a scam and should be taken off all sales sites . If you value your hard earned money steer clear of this company .

Please read this. This company is a pure scam
Bought some trousers for £50+ -a lot for me.
Not only of the absolute worst standard materiel, construction and zero design, I’m too embarrassed to even send them to a charity shop. I do wish I’d checked Trustpilit first. A salutary lesson

Why did I not read the reviews!!! Just like so many other reviews I purchased from Purecloin good faith!!! What I received was nothing like the items shown in their website - they sent the wrong size - but even if it had been the correct size the quality is appalling !! Supposed to be leisure pants with panels and elastic fabric - what I actually received were some almost indescribable pants of appalling quality!! I have tried contacting them for a refund but just get the automated reply everyone else gets - Pureclo is an absolute SCAM and no respectable online site should allow them to advertise!! I have wasted £120 on items that are worth nothing!!! Absolute SCAM SCAM!! Hard lesson learnt - always read reviews !!!!!!!

the wrong size was sent. no response from email requesting how to return or refund. the support page does not take you to free returns as they state. very disappointed spent over $200 on 2 pair and now stuck.

Very poor quality. I bought 3 pairs of trousers, when they were worn the first time thread started coming undone to the point where they were split from front to back!!! I had to buy a pair of trousers when I was out simply to get through the day. They have not responded to emails.
Utter, utter rubbish, DO NOT BUY!!!

The worst product from the worst company i bought a trouser online from this company.
My advice never ever buy any product from this company.bought a trouser as per their size guide end up getting the trouser two or three sizes too small cheap material sold at premium price.
Dont buy any product for this company unless you have money to throw in the gutter. Request To return window too short when customer is away. My all experience is not short of frustrstion and a nightmare . You are being warned. Dont buy stay safe.

Ordered trousers for my husband which arrived 24 May. Unsuitable so emailed for return/refund details. They asked for photographs of them showing tabs still attached etc. Sent as requested 25 May. Told by Alisha (Senior Customer Support Specialist) it would be sent to review & they would be in touch.
I have now sent several emails asking why it should take so long for a simple request. Now 1 July & no action. I am not sure how to get this resolved. Please DO NOT buy from this Company !! Unfortunately did not see the other Trustpilot reviews or I would not have entertained using them.