PureFilters Reviews 1,271

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently find the ordering process to be straightforward and easy, appreciating the clear communication regarding their order status and delivery expectations. The delivery service is frequently highlighted for its speed and efficiency, with many products arriving earlier than anticipated. Reviewers also praise the product selection, noting the availability of specific and hard-to-find items, as well as the competitive pricing and good quality of the products. However, some people experienced issues with orders not shipping or being delayed, and a few customers received incorrect items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its quality and suitability for their... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting excellent and competitive pricing.... See more

Quality

Customers had positive experiences with quality, with many reviewers pleased with the product's overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more


Company details

  1. #1 of 1 best companies in Air Filter Supplier
  2. #1 of 1 best companies in Furnace Parts Supplier
  3. #1 of 1 best companies in Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

incredibly fast delivery and delicate catalyst was in perfect condition. Reasonable price! Only other thing to mention is that it was purchasable separately as opposed to kit which was also available.

October 12, 2023
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Reply from PureFilters

Chris— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Great Service

I made a mistake in my very late night order and didn't realize it until after I had paid. I sent an email telling them what happened and had an email in my inbox the next morning telling me my incorrect order had been cancelled to resend with the correct info. The order arrived very quickly even 2 time zones away. great service.

October 6, 2023
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Reply from PureFilters

Dave — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Smooth experience

Smooth experience. Easy to navigate website. Simple order process, item received promptly. The company communicated the status via email from order received, to item shipped, to item delivered.

October 13, 2023
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Reply from PureFilters

George — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Good service always

I always am able to replace my air filters for a reasonable price.
It’s so much more expensive to get the filter from our heating company so I was thrilled to find this Canadian company!
Good service always

October 6, 2023
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Reply from PureFilters

Gillian— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Easy to order

Easy to order and shipped in good time

October 9, 2023
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Reply from PureFilters

Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 3 out of 5 stars

Unfortunately I ordered 3 items in my…

Unfortunately I ordered 3 items in my last order and only 2 arrived. The matter was resolved within a few days however when the 3 item arrived it wasn’t what I expected. I ordered a package of 3 specific vacuum bags. I received 3 loose vacuum bags and have no idea which brand or quality they are. I gave up on trying to follow up to fix the matter. Ugh.

October 10, 2023
Rated 5 out of 5 stars
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Reply from PureFilters

Francoeur — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Perfect!

I needed filter that I had difficulty to find, but I find it here at a decent price! It was a perfect fit, and the delivery was fast!

October 9, 2023
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Reply from PureFilters

Jean-Michel — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

Ease of ordering and fast delivery

Ease of ordering. Quality of product plus fast shipping and delivery. Can’t ask for more

October 11, 2023
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Reply from PureFilters

Bernice — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

HEPA filters

Filter work as they should haven’t had an issue.

October 8, 2023
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Reply from PureFilters

Bryon — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars
PureFilters logo

Reply from PureFilters

Don — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

Great experience!!

The filters came quickly without damage (packaged very well). The website was easy to use and order from. This will be where I order from now on.

September 24, 2023
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Reply from PureFilters

Jennifer — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Good Canadian Company

We have used PureFilters a few times and their service is excellent. Online ordering from their website is an easy process, the filters are a good price, and their service is reliable. The filters ship from Ontario and delivery is always within the promised time frame. I'd recommend PureFilters, and we'll continue to order from them.

September 26, 2023
Unprompted review
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Reply from PureFilters

Alison — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Fit great

Fit great, glad to find replacement

September 3, 2023
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Reply from PureFilters

Jacqueline— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Recommended

Quick service and shipment -- no issues!

September 16, 2023
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Reply from PureFilters

Geoff — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

Rated 5 out of 5 stars

I’ve been dealing with Purefilters for…

I’ve been dealing with Purefilters for years. Very reliable service and great pricing. I also like the fact that they are CANADIAN.!

September 13, 2023
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Reply from PureFilters

Rob — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 1 out of 5 stars

If there was a way to give them less…

If there was a way to give them less than 1 star I would. I received a package with the wrong goods and quantity. Their "customer service" line would not connect you to a person and instructed you to send them an e-mail. They took several days to respond to the e-mail. I have had to send the same person the same picture of what I received twice. And to top it off, I found a local supplier that would sell me exactly the same product for half the price. Being completely honest I would say...don't walk - RUN away from Pure Filters!

September 17, 2023
Rated 5 out of 5 stars

Happy with purchase

Read the poor reviews first to check out website.
Overall: Legit and no issues.
Great to support small business!
Wouldn’t hesitate to order more filters!

September 18, 2023
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Reply from PureFilters

Terence— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

No complaints

No complaints; i.e. nothing wrong.

September 4, 2023
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Reply from PureFilters

John — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Pure Filters is Excellent

Pure Filters has fantsdtic Service . I use their filters for my furnace , Merv 13, they are excellent quality snd improved the air qualityi in my home. I highly recommend them.

September 13, 2023
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Reply from PureFilters

Tina — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

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