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Pure Flow Filter is an Australian online retailer specialising in tap-mounted water filters, simple, affordable filtration that attaches directly to your existing tap. No plumbing, no complicated installation, just cleaner, better-tasting water in minutes. We started Pure Flow Filter with a simple belief: clean water shouldn't be complicated or overpriced. Tap-mounted filters are the easiest way to upgrade your water at home, and we focus on doing that one thing well, dependable filters, honest advice, and fast shipping Australia-wide. Every order is backed by responsive customer support, so you can be confident you're getting the right filter for your tap the first time. Your feedback genuinely shapes how we grow, thank you for taking the time to share your experience.
Australia
3.4
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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I just ordered these today. I put them in the cart then didn't finish the order, I got a text from the company wanting to know if there was something wrong, and a really sweet associate started texting with me and I decided to complete the order. She didn't push she just talked (text) made me trust what I was doing. Great experience!
First they send the wrong filters. Then they imply there will be a fee for a replacement. They finally send a return label. Then they unexpectedly cancel the replacement and refund the order. Have yet to receive the refund. Straight garbage.
Reply from PureFlow
Hi Tribbey, we have no record of you as a customer, additionally we haven't sent a return label to anyone in the US as we service Australia not the US.
Please remove your fake review and get a life!
This company shipped a product I ordered to the wrong address. This was their error. Support told me I had to chase it down with the post office. After 5 calls to the post office, they can't help me and sent me back to Pureflow which makes sense. This was their issue, not mine and not the post office. They have refused to help me and said it was on me to figure it out. Don't order from these people, they don't care.
Great product, great brand. My water has never tasted better
Bought one for my grandmas place because after a storm she has heaps of sediment and it’s completely fixed it, water is clean clear and tastes great 👍
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