Pure Heavenly Ltd Reviews 11,805

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

As of yet we have not tasted but after a rocky start due to courier company loosing parcel the chocolate will be well anticipated and has been worth the long wait. Now tried Dark Cherry Smooth Creamy... See more

Rated 1 out of 5 stars

The taste was truly diabolical, don't fall for the false hype, there are so many better options out there !!!

Rated 5 out of 5 stars

Chocolate is my ‘go to’ for every life’s event; happiness, stress, sadness, holidays etc. However there is a price to pay for the amount of sugar & fat content unless you can bear to have the taste &... See more

Rated 5 out of 5 stars

I tried Pure Heavenly after seeing a Dragon’s Den ad on Instagram. I was very pleasantly surprised. Personally I think the dark bars are by far the best, with mint, orange, ginger and raspberry being... See more

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Dairy free chocolate alternative. Vegan and low sugar. Made with rice and sweeteners. Pure Heavenly is now owned by Walkers Chocolates Ltd. The original founder and creator, Stephen Conway, left the business in March 2022.


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been searching for years for a…

I have been searching for years for a chocolate suitable for Diabetics. NOW I've found one. Not cheap but exceptionally good quality and value. Well worth every penny. Thank you. Thank you.

February 2, 2022
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Reply from Pure Heavenly Ltd

Thank you for your feedback! It makes all the hard work worthwhile. If you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 5 out of 5 stars

Has curbed my chocolate addiction without depriving me of treats!

I am so pleased with this chocolate. I had become a bit of a chocolate addict after pigging out at Christmas and just felt gross. I ordered this and it’s done exactly what I wanted - it gives me that little chocolate hit WITHOUT making me crave more..and more..and more.. A few pieces a day and I’m good.
Now, if you want that melt-in-your mouth delight like the likes of Galaxy or Milky Bar, you won’t get it from this but really, there’s got to be some small compromise for the lack of bad ingredients. I still think it’s got a decent texture though and the flavours are very good.
Price is definitely a little steep (my order worked out at £1.45 per 30g bar and I could get a 100g bar for 99p elsewhere) but right now, I’m happy to pay a bit extra to stop me piling on the pounds and giving myself diabetes.
Delivery also good, arrived within a few days and was well packaged. Would love to see free delivery, even if the total price is the same - it’s a psychological thing!

January 30, 2022
Unprompted review
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Reply from Pure Heavenly Ltd

Thanks for your great feedback! It makes all the hard work worthwhile. As a result - can I ask a favour? If you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you - Stephen, Founder - Pure Heavenly 🙏

Rated 5 out of 5 stars

Delicious chocolate treats full of…

Delicious chocolate treats full of flavors without the guilt.. nicely packaged too.

January 30, 2022
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Reply from Pure Heavenly Ltd

Thank you for your feedback! It makes all the hard work worthwhile. If you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 5 out of 5 stars

My un-guilty pleasure!

I love this product! Coconut and mint are my favourites.
I had a slight issue with a recent order that didn’t arrive- Molly sorted out a resend immediately and the delivery arrived so quickly.
Pure heavenly is my un-guilty pleasure 😊

January 29, 2022
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Reply from Pure Heavenly Ltd

Thank you for your feedback! It makes all the hard work worthwhile. If you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 5 out of 5 stars

Loved this chocolate

Loved this chocolate delivery was very quick I’m going to place another order very soon so no complaints from me

January 29, 2022
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Reply from Pure Heavenly Ltd

That’s great to hear you are enjoying your Pure Heavenly chocolate! As a small business, if you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 1 out of 5 stars

Avoid

After receiving 2 orders, both of which were damaged, the customer service was very poor. After initially being told I could have a refund, I was then asked to return the order, at my own expense, so the company could "investigate" the damage. After several weeks of emails and phone calls and being told that due to Covid they are unable to resell the products,(!!) and no refund would be given, I have reluctantly given up on receiving any refund/ apology and in future will avoid this company.

January 27, 2022
Rated 5 out of 5 stars

Lovely chocolate

Lovely chocolate as always and loving the new white chocolate too.

January 27, 2022
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Reply from Pure Heavenly Ltd

That’s great to hear you are enjoying your Pure Heavenly chocolate! As a small business, if you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 5 out of 5 stars

Excellent service

Excellent service. So prompt and efficient. Some good flavours among products. The new dark raspberry is the best ever!! Love the low sugar and natural products but even more coco content would be even better.

January 27, 2022
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Reply from Pure Heavenly Ltd

That’s great to hear you are enjoying your Pure Heavenly chocolate! We love the raspberry too! As a small business, if you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you 😊

Rated 5 out of 5 stars

Very good chocolates

Very good chocolates. Highly recommended.

January 26, 2022
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Reply from Pure Heavenly Ltd

Thank you for your feedback! It makes all the hard work worthwhile. If you could mention us to your friends & family via social media - it will really help during these very challenging times. Thank you :)

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