Banner for Pure Investor

Pure Investor Reviews 

277
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the property journey. Many reviewers emphasize that working with the team makes buying and selling homes feel completely straightforward and manageable. Consumer feedback consistently highlights the smooth communication and prompt responses that keep both buyers and sellers fully informed at all times. People appreciate how the experts go above and beyond to reduce moving anxiety, answer questions thoroughly, and deliver reliable results. Reviewers note that the agency takes pride in providing top tier service and ensuring a seamless transition for everyone involved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Customers had positive experiences with service, noting that the team is professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and communicative... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more

Company replied

Rated 5 out of 5 stars

Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more

Rated 5 out of 5 stars

Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more

Company replied


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(277)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well-informed, comprehensive and very professional service

Chris had provided a comprehensive overview of various options and he followed this up with a physical tour of some of them. He explained the layout of the city and was well informed on property dynamics and general economic variables impacting future potential. He was able to answer all our questions. Due to covid travel restrictions, we had delayed our decision but Chris had been providing information and sharing opportunities throughout this period.

June 30, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Ayesha, thank you for your great review of our service, and we're delighted that you found the city tour with Chris such great value. The tours of the city gives our clients a really comprehensive on the various properties we offer throughout Manchester, and allows investors to make a far more informed decision at the appropriate time.

We'll pass your comments on to Chris, and we look forward to working with you moving forward on your investments!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Very communicative and responsive

Always quick, clear and professional. Good service at all times.

June 28, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Mark,

Thank you for your review of our service, it's really appreciated and we will make sure your comments are passed on to the team.

We look forward to hopefully working with you on your next investment!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

They are very helpful and responsive to…

They are very helpful and responsive to my enquiries.

June 1, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Darren,

Many thanks for your kind review of our service, and congratulations on your recent purchase of the tenanted buy to let property in Halifax.

We'll make sure to pass your comments on the team, and we look forward to working with you on your next investment purchase.

Regards,
Pure Investor.

Rated 5 out of 5 stars

Great work team

Great work team. Very happy to get an asking price sale even in these difficult times. Very professional and was fully supported throughout. Cannot recommend enough.

May 26, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Richard, thanks very much for the fantastic review of our service, it's really appreciated! As a service orientated company, reviews of our business make a huge difference, so thanks again from all the team! We're really pleased to have got your property sold at the price you were looking to achieve, and we look forward to working with you again in the near future!

Regards,
Pure Investor Administration

Rated 5 out of 5 stars

We were buying a property for buy-to-let

We were buying a property for buy-to-let and Chris helped us throughout the sale and kept us informed at all steps. At times when it felt like the sale is not going forward due to delays in documents, etc., they managed to talk to both parties and kept the sale intact. Would definitely come back to them in future !

May 11, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Radha,

Many thanks for your kind review of our servic here at Pure Investor. Comments like this make all the extra efforts worthwhile, and we're all delighted that we managed to get the sale through for you at the price you were looking to achieve.

We'll make sure to pass your comments on to Chris and the sales team, and I'm sure they'll all be delighted with them.

We look forward to working with you in the future!

Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

Apartment Sale

Chris, Matt, Sarah and the team at PureInvestor were fantastic from start to finish. Often going very much above and beyond to help get our sale across the line.

Communication was great throughout and we were kept informed of the steps at all stages and what was going to be coming up.

A very professional service that I would 100% recommended for any property sales needs.

Thanks PureInvest team for the great service.

March 29, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Mathew,

Thank you so much for your great review of our service, it's always nice to hear such positive feedback from our vendors.

We'll make sure to pass your feedback on to Chris, Matt, Sarah and the team, and I'm sure they'll be delighted with the comments.

We hope to be able to work with you again in the future!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

It was very good experience and they…

It was very good experience and they really were helpful

October 26, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Sara,

Thank you for your kind review of our service here at Pure Investor, and we're all delighted that you had a positive experience with us.

We wish you the very best of luck for the future, and we hope that at some point we're able to assist you with the sale or purchase of your next property.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Friendly, helpful and professional service- a really great team.

Just completed on two tenanted properties we have sold.
Matt initially gave us some really good advice on how to best to market our properties and definitely knows his trade.
Sarah in the sales team was absolutely excellent, she was friendly, helpful and professional. She also kept us upto date with the enquiries and viewings generated and negotiated a sale price we were more than happy with.
Both the houses were sold within a few weeks of them being listed.
Adam in the admin dept then took over the post sales progression and provided us with updates until completion.
This company really do provide a personal service and we will definitely use them next time we want to buy or sell property- they have a great team.

March 27, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi John,

First and foremost, congratulations on your recent property sales, it's been a real pleasure working with you throughout the process, and we look forward to working with you across your portfolio in the future.

We'll also make sure to pass your comments on to Matt, Sarah and Adam, and I'm sure they'll be delighted with them.

Regards,
Pure Investor.

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient in organising viewings and answering all queries during the purchasing process. Also very friendly. Would highly recommend.

March 21, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Adam, thanks for your review and recommendation on our service. It's been a pleasure working with you on your recent property purchases, and we hope to work with you on more property investments in the future.

We'll make sure to pass your comments on to the team.

Regards,
Pure Investor

Rated 5 out of 5 stars

Excellent company

Very good company, very reliable, very trusted, very truthful, doing their jobs on time. Many thanks

February 24, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Mustafa, many thanks for your review of our service, it's greatly appreciated. We're all delighted that you have secured the buy to let property that you were both looking for!

Rated 5 out of 5 stars

Good company that I truly recommend

Good company that I truly recommend! I worked with Chris and Adam, both were very helpful. Adam has always been very responsive and keeping me updated. he was regularly following up with the solicitors to make sure everything is on track, and I much appreciate his assistance throughout the whole process.

February 16, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Alaa, many thanks for your kind review of our service here at Pure Investor. We're delighted that you choose to invest in your Glasgow student property through us.

We'll make sure to pass your comments on to both Chris and Adam, and I'm sure they'll be delighted. We look forward to working with you on your next student property investment.

Rated 5 out of 5 stars

Excellent - Helpful & Honest People to Deal with

Pure Investor has provided timely, accurate, helpful and good advice on all aspects of property sales, purchase and potential problems especially with leasehold queries.
Chris M has been consistently helpful. I can't thank him enough for his patience.
I would highly recommend this company.

January 29, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi, many thanks for choosing to review our service, and we will pass on your comments and review to Chris and his team. I'm sure they'll be delighted.

Rated 5 out of 5 stars

Efficient, timely house sale agents

Great support from the team for a house sale with tenants in situ. Answered queries in a timely manner and acted as a great middle man between myself and the buyer. Was supportive for my points to the buyer, and provided great service through to completion

January 13, 2023
Unprompted review
Rated 4 out of 5 stars

Chris was fantastic through the…

Chris was fantastic through the acquisition process. Nothing was too much trouble and he acted by return and always professionally.

January 16, 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Richard, many thanks for taking the time out to review our service here at Pure Investor. It's been a pleasure working with you throughout the process, and we all look forward to working with you on your next property investment in the UK.

Rated 5 out of 5 stars

Sales team is always willing to help…

Sales team is always willing to help especially Sarah, from the beginning until after sale, she responded quick have things sorted out fast. Although I’m still waiting for Xenia’s reply but Sarah definitely would be the first person to contact with if I plan to purchase another buy-to-let in the future. Overall I had a very good experience with Pure.

December 15, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Piewen, many thanks for choosing to work with us on your recent property investment, it was a real pleasure working with you throughout the purchase process. We look forward to working with you on your next student property investment!

Rated 5 out of 5 stars

Highly Recommend!!

This was my first venture into investments and I was hugely assisted by Sarah, Chris and the rest of the team over the months. Very impressed with the friendly and warm approach. I was given sound advice and the entire process was very straightforward. I highly recommend.

July 23, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Heena,

Thank you for your positive review of our service, and we're delighted that the first time you chose to purchase an investment property, it was through ourselves.

We do always try and deliver the same level of service to our clients, regardless of whether they're a large institutional investor or a first time buyer like yourself.

We're looking forward to working with you on your next purchase!

Regards,
Pure Investor.

Rated 5 out of 5 stars

High standards of professionalism.

Chris was calm and always professional in his dealings with me. I learned a lot from him esp about investing. Even though we did not strike a deal which I am sure we will do in future, Chris was always available for advise unlike other business who may want to enforce their decision on you. Pure investor has some fabulous opportunities and I am sure I will work with them in future.

October 28, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Deepak,

Thank you for taking the time out to review our service here at Pure Investor.

One of our key focus as a business is to ensure clients fully understand all aspects of the purchase and the investment. As such, we will always look to take time to discuss this with the client in depth, even though this can sometimes lead to the client not investing on that specific occasion.

We'll make sure to pass your kind words on to Chris, who I'm sure will appreciate it.

Once again, thank you for your positive review of our service, and we look forward to working with you when the time is right for you to invest.

Kind Regards,
Pure Investor - Customer Service Team.

Rated 5 out of 5 stars

Five Star Service

Pure Investor dealt with the sale of Scottish student let apartments for us and their service was extremely efficient and professional. I would definitely recommend them to colleagues and friends.

July 22, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Stephanie, firstly, thank you for choosing us to work with on the sale of your five student properties in Glasgow!

We're obviously delighted to have confirmed the sale of the full five units now, and we look forward to working with you and the rest of the team moving forwards.

We'll make sure to pass your comments over to the sales and sales progression teams who have been working on your sales.

Regards,
Pure Investor.

Rated 5 out of 5 stars

Excellent service

Adam and Matt were great from offer to completion. Always there to answer any queries we had, and kept us up to date throughout the process. Definitely recommend, thank you for helping us find our new home.

October 1, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Lauren,

Many thanks for your kind review, and we'll make sure to pass your comments over to both Adam and Matt. I'm sure they'll be delighted to hear that your happy in your new property, and we all wish you the very best in the future!

Regards,
Pure Investor.

Rated 5 out of 5 stars

Great Off Plan Investment

We purchased an off plan development in Manchester from Chris at Pure Investor circa 2017. It completed on time and was always 100% rented out. Again this was rented through their own lettings team, i only had a few weeks vacant where new tenants were moving in or out. We have enjoyed a really good steady income which has supplemented our pension very nicely. I also contacted the resales team at Pure in the last few months as we needed to sell the property as we had an overall use for the funds tied up in this property at year 5. We have now successfully concluded the sale through Matt and managed to make around £60,000 in capital appreciation ! As well as fully letting the property from day 1 it has been brilliant ! Overall I couldn't have asked for a better experience especially financially but also the service levels from Chris, Matt, Adam, Sarah and Mark have been exceptional. Well done all a very happy customer.

September 20, 2022
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Mohammed,

Thank you for your review of our service, and we're delighted that the original investment you made with us has worked out so well for you both!

It's always nice to hear when clients such as yourself benefit from the full service (sales and lettings) to maximise the returns over the long term.

I will also make sure that your comments are passed on to the sales team who looked after your recent apartment sale.

Please pass on our regards to your wife and family, and we we're looking forward to working with you and your cousins moving forward on their new investments.

Regards,
Pure Investor.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look