Pure Naturals Reviews 

55
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

"Absolutely love this vitamin company! Their products are top-notch, and I’ve noticed a real difference in my health since using them. The best part? Their customer service is amazing—super responsive... See more

Rated 1 out of 5 stars

Disappointed and will never use them again. They send you products you purchased at FULL price, right near expiry date! Bad selling practice. I purchased expensive probiotics bottle and it only has... See more

Company replied

Rated 1 out of 5 stars

Place is a school am I ordered two separate orders and never received the second and keep getting the run around before being ghosted completely this company is a COMPLETE JOKE AND NO-ONE SHOULD WAS... See more

Company replied

Rated 5 out of 5 stars

So I had a small issue with a product I purchased, I sent an email but unfortunately the company didn't receive it or it went to spam accidentally. Since getting in touch again, her company has since... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Pure Naturals - Your online source for vitamins and supplements


Contact info

2.5

Poor

TrustScore 2.5 out of 5

55 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(55)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

The service I received by Doctor…

The service I received by Doctor Rosenberg was exceptionally impressive and I was blown away by his attentiveness, kindness, sensitivity and accuracy, I have been to many nutritionists in my life and have spent alot of money on vitamins in the past. Doctor Rosenberg is an exceptionally honest man who really cares about the client sitting in front of him rather than selling him vitamins to make money. The vitamins Doctor Rosenberg prescribed as fit for me have literally changed my life as the quality and ingredients are far purer than anything you would buy off the shelf. I was suffering with a skin condition for many years and have seen many doctors and used different creams and pills but nothing helped. After taking a probiotic prescribed by doctor Rosenberg not even a week had passed and it's clearing up!
As my energy levels were so low I had to take a nap every afternoon before Doctor Rosenberg found the solution to that too!
I would highly recommend Doctor Rosenberg as his service and products are simply second to none.

July 13, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointed and will never use again!

Disappointed and will never use them again. They send you products you purchased at FULL price, right near expiry date! Bad selling practice.

I purchased expensive probiotics bottle and it only has 2 months before expiry date will pass. This purchase was disappointing and a waste of money. I raised this issue weeks ago and of course got NO RESPONSE to my email.

July 10, 2021
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Dear Mrs Campbell, we are really sorry to hear your disappointment and your experience with pure naturals, however please do get in contact with us, as we cant find your sale under your name on our website, and no email was delivered to us from you under your name,
our probiotics is selling out very quickly due to the high demand on the high quality company's we are using, we are happy to replace any product that is mistakenly send with a short date, hope to hear from you soon

Rated 5 out of 5 stars

A helpful employee

I have had a problem with a company trading with a very similar name to Purenaturals.
I’ve had reason to communicate with David from Purenaturals who has been very helpful in my quest to get a resolution. He is contacting my bank to help them and me resolve this problem.
I wanted to leave a review to highlight this helpfulness by one of your colleges.

July 4, 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service, still awaiting refund!!!

The day after I placed my order, I was advised that the item wasn't in stock and was offered an alternative at additional cost. I accepted, but it took almost 2 weeks for Pure Naturals to respond to my request for an update on delivery, meanwhile they kept payment for my original item. I then requested a refund so that I could get the product elsewhere on next day delivery.

Although the refund was acknowledged and confirmed swiftly, I am as yet to receive funds to my bank account, and we are now a month after my original order!!!

Would not recommend this company

April 22, 2021
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Hi Olivia,



I am sorry to hear that you were dissatisfied with our service. We try our best to make sure our costumer service is of the highest quality.


I have looked into this matter and it seems that the refund was processed immediately and correctly, and that our team investigated this at the time and confirmed it for you to your satisfaction.


Since, as you have told us, the issue was on your bank’s side, we would appreciate it if you could revise this review to reflect the level of service you feel you had received from us.
 We have tried to get in touch with you by email, but haven't heard back.
We hope to continue to help you achieve your health goals in the future. 



Best regards,

David


Rated 5 out of 5 stars

HIGH QUALITY VITAMINS YOU CAN TRUST

I've purchased from Purenaturals many times and I was always vey satisfied with my orders, I would definitely recommend this website, very friendly platform which offers HIGH QUALITY VITAMINS YOU CAN TRUST will definitely purchases there again
thank you very much

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent. My first time ordering. Extremely quick delivery. No hassle at all. Will definitely be using again. Thank you!

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

They have my favourite supplements…

They have my favourite supplements brand (Klaire labs). They are fast, precise. I bought many times some products, last time I had a little problem with a missing Item and they solved immediately the problem. Super professional, thank you from Italy.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Friendly and helpful staff
Fast and efficient service
High end, top quality supplements at amazing prices
Will most definitely shop here again.

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

One of the best shops online…

One of the best shopping online experience I have ever had. I received a lot of help with my order and recommendations. Staff is very helpful and responds quickly. Choice and prices are excellent. The best prices in UK regarding supplements made in the US. Shipping is so quick as well. I got my order delivered within 2 days. They are my top 1 supplements store from now on :) I'm shocked they are not as popular as they really deserve to be. Please go ahead and trust them. You will thank them later :) as I did :)

July 15, 2020
Unprompted review
Rated 1 out of 5 stars

Dishonest thieves who don’t reply to your inquiries

I ordered some prenatal vitamins from their website in July and didn’t receive them so I contacted them via email at least 3 times and I didn’t get any reply! After which I tried to call them and I was told someone in charge of these problems would call me back and nobody did. In the end I have received nothing, they didn’t have the decency to contact me and I haven’t been refunded. I asked for a proof of postage which I never received so in the end as far as I am concerned they might as well have never sent the goods. Therefore they are just dishonest thieves!!!! I feel I have been mistreated as a customer and it has been a stressful and upsetting experience, all the more as I am pregnant! NEVER TRUST THIS COMPANY!

November 14, 2017
Unprompted review
Pure Naturals logo

Reply from Pure Naturals

Hi
i am sorry for your experience, at the time its wasn't under my management please get in touch with us and we will sort it out asap,

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