I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition. Supporting an indie is a lo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My first order was for some fountain pen ink, and they shipped it the same day I ordered it, and it arrived the next day. There was a minor issue with one bottle of ink and they replaced it no proble... See more
Quick turnaround time - from order to ship out though the shipping confirmation e-mail could've included the tracking number first time round. Items arrived safely. Extra layers of plastic wrap for in... See more
They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantasti... See more
Company details
Information provided by various external sources
**We used to actively use Trustpilot and encourage our customers to review us on it. We have now moved to Feefo. Customers can still write reviews here, but this is not as reflective of our customer experience as Feefo is the active review site we use which sees each customer we have being directly contacted and asked to review their experience with us** . We are an online retailer of pens, pencils, notebooks, inks, refills and accessories. We have been selling stationery online since 2004 and have been quite knowledgable in what we do... some might even say pen experts! We can offer engraving, fountain pen nib customisation and servicing. We are also are one of only a handful of worldwide retailers of Noodler's Ink and TWSBI pens and are real specialists in Pelikan pens.
Contact info
12 Waterside Court, NP20 5NT, Newport, United Kingdom
- info@purepens.co.uk
- purepens.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered some great Noodler's Air Corp…
I ordered some great Noodler's Air Corp Ink and it came fast and well packaged.
April 8, 2019
Unprompted review
Lovely company
Great company, bought several pens from them before and never had any issues with shipping. With some orders I have also received either an ink sample or a pack of sweets, which is the most adorable extra touch.
April 8, 2019
Unprompted review
Great service
Great assortment, good prices and first class service. My orders have arrived carefully packaged and often earlier than expected. Happy customer.
April 7, 2019
Unprompted review
Excellent service
Excellent service. Great prices, prompt email responses and very fast delivery. Who could ask for anything more? I will definitely be returning to Pure Pens.
April 7, 2019
Unprompted review
Really easy to use
Really easy to use, order was dispatched quickly and arrived in really good time.
All good.
April 6, 2019
Unprompted review
Very helpful and good prices.
April 6, 2019
Unprompted review
Impecable service
Impecable service! I've always had a response to email within minutes, my orders have been dispatched very quickly and always arrived next day and when I had a problem getting my pen to work well, it was no hassle for Ross to take a look and provide me with a new part. Can't recommend them enough!
April 5, 2019
Unprompted review
Good range of products and very prompt…
Good range of products and very prompt delivery.
April 4, 2019
Unprompted review
Prices always competitive
Prices always competitive. Excellent and efficient service as usual. Can't recommend them enough!
April 2, 2019
Unprompted review
I bought this for my daughter as she wanted a Pure Pens pen.
I bought this for my daughter as she requested for her birthday. She is delighted with it, the colour of the pen itself and of course the nib quality.
March 31, 2019
Unprompted review
Happy customer from France
Commande depuis la France, pour la seconde fois, tout s'est bien passé le choix, le stock et les prix sont parfaits. Merci !
Second time buying on Pure Pens from France, everything went well, Thanks !
March 31, 2019
Unprompted review
Great service and prices
Ordered 27 Tombow brush pens on 24.03.19 and they arrived on 26.03.19 - well packaged, speedy shipping, and good value. Will definitely order from Pure Pens again in future!
March 30, 2019
Unprompted review
Happy Customer!
Easy to use website & great service all round. Highly recommend!
March 29, 2019
Unprompted review
Easy
Easy, quick and efficient. My son enjoyed the Fizzers - thank you!
March 28, 2019
Unprompted review
I have purchased numerous pens from…
I have purchased numerous pens from this company. Fast and reliable service everytime. Also very good prices. Highly recommended.
March 27, 2019
Unprompted review
As ordered with sweet surprise
March 26, 2019
Unprompted review
Twsby Eco
Twsby Eco - the pen is brilliant. I couldn't be happier. And the service from Pure Pens was very quick and efficient.
March 25, 2019
Unprompted review
Wonderful selection of Pens and inks…
Wonderful selection of Pens and inks with good descriptions of their qualities. My pen and bottle of ink arrived promptly and was well packed.
March 25, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.