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Rated 2 out of 5 stars

Oder #5462 Hattie Miller to Phoenix AZ 85013 - placed on Aug 2nd - absolutely no shipping updates or communication. Please let me know where my order is

Rated 1 out of 5 stars

DO NOT ORDER!!!! Ordered 2 pairs of jeans June 9th was told they would ship 5-6 weeks 8 weeks later still nothing no response to multiple emails not even an order update email, will be getting my mone... See more

Rated 1 out of 5 stars

The scam was “ whole time I’m thinking my pants are coming & no pants come . The money got took out my account then put back in but you have all my account information not to mention, I never canceled... See more

Company replied

Rated 4 out of 5 stars

Pants quality are great unfortunately the size I typically wear was slightly smaller then expected with this brand. However when I asked for a exchange they said not to worry about exchanging and woul... See more

Company details

  1. Men's Clothing Store
  2. also in
  3. Clothing Store
  4. Streetwear Store

Information provided by various external sources

Premium Streetwear Apparel


Contact info

2.3

Poor

TrustScore 2.5 out of 5

79 reviews

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1-star

No history of asking for reviews

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2.3

All reviews

(79)

1 review in the last 12 months

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Rated 1 out of 5 stars

REFUND!!

Ordered matching sweatpants and sweatshirt way back in Feb. Now they push back the shipping date. I sent an email with no response. Just give me a refund.👎🏽SMH

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

Trash

Jean were gifted to me and I must say… Trash, fit like jeans for women! never again. Too tight up top too wide below. SMH

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the brand…

I had a great experience with the brand customer service. I ordered a pair of faith stacked denims size 36 and was called to be informed that the size was no longer available so I was asked if I wanted a refund or a different pair of denim and I chosen a different pair which was the ravens stacked denim size 36 and when I received my order I received a free t-shirt for the inconvenience. I will be ordering again in the near future.

January 18, 2023
Unprompted review
Pure Reign logo

Reply from Pure Reign

Thank You!

- Team Pure Reign

Rated 5 out of 5 stars

Kept in contact when I had questions

Kept in contact when I had questions. The delivery arrive exactly when they said it would. I would do business again with this company.

January 19, 2023
Unprompted review
Pure Reign logo

Reply from Pure Reign

Thanks for your patience!

Rated 5 out of 5 stars

Customer service is great

Customer service is great! Answered my questions regarding my order promptly…
I’ve pre ordered with them before.

January 27, 2023
Unprompted review
Pure Reign logo

Reply from Pure Reign

Thank You!

Rated 1 out of 5 stars

Will not give refund, pants are wrong color

Will not give refund. My pants are entirely too long and they are the wrong color. Will not advise anyone to shop with them

January 26, 2023
Unprompted review
Pure Reign logo

Reply from Pure Reign

If you ordered a pair of stacked denim. The length is longer than our skinny fit denim. ( the extra length gives the stacked effect )

We offer exchanges / refunds on items purchased at full price.

Rated 1 out of 5 stars

I received 3 out of 4 pants I’ve…

I received 3 out of 4 pants I’ve ordered from Pure Reign and they came damaged/not suitable. I requested a return for these items plus the one I never received and they denied it saying because they are discounted items. None of the items were on sale, I just used a promo code to discount the total. On their return policy, it says I can return, but I returned them anyways and will be looking forward to seeing my refund because this is a horrifying experience. Owner needs to get his business taken because of the false statements made

January 25, 2023
Unprompted review
Pure Reign logo

Reply from Pure Reign

You requested a return for refund. Per our policy all discounted sales are final.( This customer did not indicate any claims of damage, which we would accommodate )

A promotional code is a discount. All items purchased at the original price is eligible for an exchange / refund.
Also you received 3/4 items that were ready to ship. The last item will ship when it is available. ( All terms are listed on our website , shipping timeframes for back ordered items is in the product description )

Rated 4 out of 5 stars

Sometimes they have cute thing

Sometimes they have cute thing. I love solid colors. But I like a little things that brings out me figure not make me look fat. Hate to say the service not so good. They don't even answer their phone. They should have training for this.

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered some pants back on December…

I ordered some pants back on December 12 2022 and received them Dec 14 2022. I sent them back for refund back they where to small on the 12/20/22 and I still haven’t received my refund. My order number is 10166

December 12, 2022
Unprompted review
Pure Reign logo

Reply from Pure Reign

We received your email about your request. We explained that a refund would be processed. Please be patient.

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