I ordered fresh linen fragrance and new car fragrance. The fresh linen is lovely. The new car fragrance is very disappointing. It's harsh and soapy, it smells more like a cheap toilet cleaner. It ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered few scent oils, discovered that one of them smell weird ( nothing similar to fragrance). I understand sometimes there is mistakes but everything is solvable. Emailed pure scented for k... See more
Company replied
Absolute superstar of a company! It means so much that Pure Scented's shipping is free for baskets over £30 - thanks so much Pure Scented! It's a help for tiny businesses like mine just star... See more
Company replied
Constantly adding new fragrances, in fact they now do Brazilian Bum Bum cream scent! Hurrah! I always look forward to trying the newest and the dupe chart is fab, if you’re a fan of Jo Malone you’ll b... See more
Company replied
Company details
Written by the company
Discover your new favourite scented oils, over 250 fragrances in stock. Suitable for candle making, diffusers and all home fragrancing. Free shipping...
Contact info
Unit 6 Ilford Trading Estate, SS14 3DR, Basildon, United Kingdom
- 01268219806
- hello@purescented.com
- purescented.com
3.7
Average
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service apart from the delivery…
Amazing service apart from the delivery driver got the wrong house so had to deliver the next day. But scents amazing thanoyou
October 8, 2022
Reply from Pure Scented
Hi Julie, we are happy to hear that you love our fragrances, thank you for your feedback.
Fast delivery and the fragrance oils…
Fast delivery and the fragrance oils are always amazing.
October 22, 2022
Reply from Pure Scented
Hi Lynn, what a lovely message to read. Thank you for your feedback.
Good quality and quick delivery service
October 10, 2022
Reply from Pure Scented
Hi Annette, we are very pleased to hear that you are impressed with the overall service you have received.
Reply from Pure Scented
Hi Fiona, we are so happy to hear that you love our fragrances.
Great fast delivery
Great fast delivery, packed perfectly no damage. Products are fantastic.
October 18, 2022
Reply from Pure Scented
Hi Samantha, thank you for taking the time to leave this lovely review. It is great to hear the positive experience you have had with us.
As always great selection and prices…
As always great selection and prices and prompt delivery
October 20, 2022
Reply from Pure Scented
Hello, thank you for the great review!
Ordering from the website was easy to…
Ordering from the website was easy to do, i could find everything i needed, delivery was very fast and very good products
October 6, 2022
Reply from Pure Scented
Hello, thank you for taking the time to leave this lovely review. It is great to hear the positive experience you have had with us.
Terrible customer service
Good products (when you get the right order) but absolutely terrible customer service.
Received a bottle of ‘Spring Awakening’ which was incorrectly labeled. It was actually Snow Angel/Fairy. I had bought it a while ago so assumed they would do nothing refund wise but I thought I’d email them to let them know and all I expected was an apology on the mix up. Instead I got met with cheek about how i needed to have declared this within 48 hours.
1) I was only informing you.
2) I highly doubt I was the only one to receive an incorrectly labeled bottle as I’d imagine the whole batch would be affected so you must be aware of the situation.
3) There was no need for cheek. I wasn’t cheeky to you.
The bit that annoyed me most was they didn’t even acknowledge the situation, nor offer an apology. I emailed them back informing them I wasn’t happy with that reply and they chose to ignore me completely after that. I have used them before with no problems hence why I gave them a chance but their unprofessionalism and lack of care to customers is appalling.
October 19, 2022
Unprompted review
Reply from Pure Scented
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Great products
Great products, arrived safely and quickly, wonderful smells and love the (glass) car fragrance bottles.. Can't fault you.
October 20, 2022
Reply from Pure Scented
Hello, what a lovely message to read. Thank you for your great feedback.
The scents are amazing
The scents are amazing. So strong and the packaging is so easy to use too. They deliver very fast and I will continue to use this company.
October 20, 2022
Reply from Pure Scented
Hi Michelle, thank you for the great review. We are very pleased to hear that you are impressed with the service you have received. Thank you for your loyal custom.
Brilliant company
Brilliant company. Anything I order arrives fast and the quality of the fragrance oils are amazing. Some fragrance oil companies have quite artificial smells to their oils that ruin the overall scent, but I find Pure Scented fragrance oils are beautiful.
October 17, 2022
Reply from Pure Scented
Hi Danielle, what a lovely message to read. Thank you for providing such fantastic feedback for our team. Thank you for your loyal custom.
Great as always
I really like Pure scented products - oils always make good quality wax melts and very swift delivery, and good value for money.
October 3, 2022
Reply from Pure Scented
Hi Kate, thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us.
I love Pure Scented.
I love Pure Scented.
Fabulous scents and very very reasonable.
Speedy service too.
October 14, 2022
Reply from Pure Scented
Hi Lucie, thank you for the great review. We are so glad to hear that you love our fragrances and that you are impressed with the service you have received.
Amazing products,I love the room and…
Amazing products,I love the room and fabric sprays,they smell so good and definitely worth the money
September 30, 2022
Reply from Pure Scented
Hi Heidi, thank you for the great review. We are so happy to hear that you love our room and fabric sprays.
V good service
October 1, 2022
Reply from Pure Scented
Hi Bhavna, thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us.
Reply from Pure Scented
Hi Beverley, thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us.
Great Service each and every time!
September 30, 2022
Reply from Pure Scented
Hi Margaret, what a lovely message to read. Thank you for your loyal custom.
Absolutely fabulous
Absolutely fabulous! Every order has been quick and the quality of the products is amazing
September 6, 2022
Reply from Pure Scented
Hi Sue, thank you very much for taking the time to leave a lovely review, we really appreciate it.
Very happy with everything i bought
Very happy with everything i bought. Thanks P.S
September 28, 2022
Reply from Pure Scented
Hello, thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us.
Always fast delivery and top quality…
Always fast delivery and top quality scents. I have tested a few for my products and these are the best ones I have found
October 3, 2022
Reply from Pure Scented
Hello, what a lovely message to read. Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.