I had a question about how to fit the filter to my shower head, and I received a prompt, friendly, and very helpful reply. I couldn't ask for more. The filter itself is now working perfectly.
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See what reviewers are saying
Really refreshing to have great customer service. A quick and human response, options offered for a faulty showerhead. Very simple, no hassle. I could upgrade, replace or have a refund. I opted for p... See more
Great filter that fits onto your shower. This filter has saved my hair. Being on spring water and being blonde wasn't a good combination resulting in green hair and condition not great. Started washin... See more
The Vitamin C Ionic Hand Held Shower Filter. Delivery was fast and the item was well packaged. Shower head fits well to my existing shower hose, feels comfortable to hold and water pressure improve... See more
Company replied
Company details
Information provided by various external sources
UK's #1 Shower Filter store. Our shower filters remove up to 99% chlorine, reduce scale, remove harsh chemicals, heavy metals, kill bacteria in showers.
Contact info
RH19 2NH, United Kingdom
- 0800 612 7174
- info@pureshowers.com
- pureshowers.co.uk
4.7
Excellent
388 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The product I purchased does exactly…
The product I purchased does exactly what it is supposed to. When I ran into a problem, the customer service team promptly responded and helped me sort out issues. Highly recommended!
March 3, 2025
Unprompted review
Reply from PureShowers.co.uk
So happy we were able to support you after you got your shower filter Attila, we are always here to help no matter what! 🤩
All good so far
All good so far. Easy to install, happy that it will be filtering all the nasties out of the water. The water is noticeably softer
February 5, 2025
Unprompted review
Reply from PureShowers.co.uk
Thanks for your review Chris, so glad your water is feeling softer and you found it easy to install the filter 🤩
I have 2 filters on my shower and…
I have 2 filters on my shower and change them every 6 months, they do what it says on the tin.
February 22, 2025
Unprompted review
Reply from PureShowers.co.uk
Thank you so much Mr Smith for your kind words and we're so happy that you are getting the full benefits of having filtered shower water 🤩
Well built quality filters that work…
Well built quality filters that work well, 3 years on still working as they should. Customer service very prompt and friendly as well, I recommend.
February 6, 2025
Unprompted review
Reply from PureShowers.co.uk
Thank you so much for your continued support throughout the years! It's customers like you that motivate us to keep going and providing the best shower filters and service possible 😍
Great filters and great team
I've been using these guys for a couple of years now and have always had a great experince: both with the products and customer service team. They are always very helpful and respond promptly. We love their filters and use them on all our taps / showers.
December 11, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you for your continued support over the years Elpi. We can hardly believe it's been more than 17 years we've been building our shower filter community and so happy you are a part of it 🤩
Great service delivery
Easy to order, great prices and very good customer service. Will definitely be purchasing more of their products for the remainder of my household.
November 15, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you for your review Morgan, thank you for recommending our products to the rest of your household, gotta share the love when it comes to good health tips and tricks! 🤩
Noticeably works
The water is noticeably softer as soon as you put the shower on. I think it was straightforward to fit - I got someone else to do it for me.
October 21, 2024
Unprompted review
Reply from PureShowers.co.uk
So good to know that your shower water is feeling softer Sarah 🤩
The product is exactly as it is…
The product is exactly as it is described in the page.
The team was very helpful, I had a problem in getting the parcel and they solved this issue with RoyalMail wonderfully. I recommend you buying their product
November 1, 2024
Unprompted review
Reply from PureShowers.co.uk
So happy to hear that we were able to resolve the issue with Royal Mail for you Zeina, keep on having those pure showers! 🤩
Great product and customer service
Great product and customer service. Great can already see benefits to my skin after a month of use. The customer service team was helpful and responsive
October 1, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you for your kind review Lara, always lovely to hear positive stories about how our shower filters and support help real people 🤩
Shower head with filter
My flat generally has very poor quality of water, I find the pure showers shower head greatly reduces the white calcium in the water and this is my second shower head now, for me it’s the best in the market. It really does look after the skin and hair.
October 18, 2024
Unprompted review
Reply from PureShowers.co.uk
So glad that the shower filter is helping you with better skin and hair Ru and thank you for your repeat orders, we really appreciate your continued support 🤩
Potential faulty filter?
Promply arrive and the water felt amazing! however it only worked for 6 weeks. Pure showers said my water quality is quite bad an to rinse out the filter see if it helps. I've since responsed asking for more clarity on if I could rinse with vinegar/a product to make this better and have had no response. They said average is 6 months so 6 weeks feels not good. I think i may have a faulty filter as it was also a bit chipped when it arrived which i've sent photos, but again no response.
August 14, 2024
Unprompted review
Reply from PureShowers.co.uk
Sorry to hear that you didn't get our replies Amrita. You should definitely be able to 'back flush' your cartridges to ensure that they maintain the optimal efficiency. Best not to rinse it with vinegar though, just water should be fine 😀
The after sales service was wonderful
The after sales service was wonderful. I asked a couple of questions and got an email response within a day and it sorted me out!
October 2, 2024
Unprompted review
Reply from PureShowers.co.uk
Thanks for your kind words Jayesh, we always put our customers first, especially with after sales support. Thanks again for your support 🤩
Stunned, it works!
Prompt delivery, ordered as I've been getting itchy skin and some hair loss, plus feeling like my hair isn't always feeling 'clean' after I washed and dried it. I thought I would see if a filter shower head would make things better...it has! Now I just have to work out which replacement filters I need!
September 6, 2024
Unprompted review
Reply from PureShowers.co.uk
Welcome to the shower filter revolution Sue! So glad our shower filters have helped you make sure your skin is no longer itchy after a shower 🤩
New ionic with vitamin c shower filter…
New ionic with vitamin c shower filter works well, good directional spray better than the standard ionic. Speedy delivery.
September 3, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you for your kind review Alwyne, so glad that you upgraded from the standard ionic filter and are fully enjoying the Vitamin C shower filter more 🤩
We love Paragon Luxury Shower Filter Head
We are so happy with our purchase and regularly ordering replacement filters.
September 7, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you for your review of the Paragon shower filter 🤩
Great service and communication
Great service and communication. Sorted out my online account problem quickly and I have just received my latest order. Again quickly and efficiently processed.
September 2, 2024
Unprompted review
Reply from PureShowers.co.uk
Thanks for your kind review Hugh, so glad we could help you sort out the account issues and glad you got your shower filter so quickly 🤩
Kind and helpful customer service…
Kind and helpful customer service representatives.
August 29, 2024
Unprompted review
Reply from PureShowers.co.uk
Thank you so much for your kind review DP! Always happy to help 😍
I bought the wrong shower filter by…
I bought the wrong shower filter by mistake and the company were great. They sent me the correct one and I returned the wrong one. Great customer service.
The Ionic 3 Spray shower Filter is really good. I have low water pressure as I live in a 1st Floor flat. The tiny shower filter holes really increase the spray pressure when compared to my old shower head.
I have had several people ask me "what the hell is that on your shower?"
When I tell them, they are very intrigued.
July 10, 2024
Unprompted review
Reply from PureShowers.co.uk
So glad we could help you do that exchange for the incorrect item you got. Thank you for recommending the shower filter to your friends as well, always great to share the love 😍
I am still waiting for refund
I am still waiting for returned items that they received on the 24 July and it’s 19 august would not recommend this company customer service is dreadful
July 24, 2024
Unprompted review
Reply from PureShowers.co.uk
Apologies for the slight delay in your refund Angela 😟 Your return was a little more complicated because you returned multiple orders in one package, so it confused the warehouse a little bit and we had to try to manually sort everything out. But as per the email we sent you about the refund the other day, the refund has already been processed from our side. In your email you mention that you haven't seen the refund in your bank account but depending upon your bank it can take up to 7 working days to appear. We can assure you it definitely has been refunded 😉
Bought pure shower head for caravan…
Bought pure shower head for caravan been on 4 weeks and shower pipe as split open what a waste of money
August 10, 2024
Unprompted review
Reply from PureShowers.co.uk
When you created this review you have put in the order number field, "Got mine from Asda", just want to let you know that the shower filter you have bought from Asda is not one of our products. We do not sell in stores, only from our website: https://www.pureshowers.co.uk - please remember to only buy our genuine products from our website for the highest quality products and best service. Sorry that this has happened to you but we invite you to please contact Asda to remedy the situation as the product you bought is from another company altogether. Thanks Bob :)
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