Purestep Reviews 7,277

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I really needed comfortable and stable shoes as my balance was affected by a cast on my fractured arm. These shoes did just that. They aren't waterproof but I have other boots which are. The Purestep... See more

Rated 5 out of 5 stars

They make your feet feel like you're walking on fluffy clouds they are that comfortable. My wife has about 6 or 7 pair of these of different styling and having introduced me to the mens range I... See more

Rated 4 out of 5 stars

Prompt delivery. Product exactly as described. Incredibly lightweight but good tough soles. My only hesitation is whether there is sufficient support for the foot when walking. I'll find out after use... See more

Rated 5 out of 5 stars

The shoes were great, the delivery wasn't. The delivery person delivered the package to house number 177, we live at 139A - not even close. Thankfully the lady at 177 kindly brought us the package -... See more


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saw the advert on Instagram

Saw the advert on Instagram. My partner suffers with her feet and is on them all day at work. Ordered some Everest Pro after reading some reviews. Easy ordering process and a prompt delivery. Partner instantly loved them even though they felt so different. She wore them around the house to get used to them and announced that you don't realise you have anything on your feet. A favourite go to footwear for her now. Happy customer and a brownie point for me . Win , win.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Really fantastic comfortable shoes

Really fantastic comfortable shoes, never had shoes so comfortable before. Bought one pair to try & now have bought 2 more. Only downside is although the website is a UK website, the product comes from abroad and takes a while to arrive.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely healthy shoes

I find the Purestep shoes have significantly helped my Diabetic Neuropathy. I decided on a new pair and find these extremely comfortable and well made . At first the different walking position gave me sore muscles in my upper legs but it soon went away . I am very impressed with these shoes and this company.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Explorer shoes are extremely…

Explorer shoes are extremely comfortable and feel great. Always a little nervous about the length of delivery time and the fulfillment by Evri. But so far two deliveries have gone well, without any issues.

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service. Buyer beware.

Ordered 2 pairs for £92+. Waited ages and nothing came. Then got a POD but no order. Contacted customer services and was repeatedly told to chase the courier they contracted myself. Customer services is very assertive about the process even though they're 100% wrong and not trading in accordance with UK law. When I refused as its not my responsibility they stopped communicating. Now raising a case with Trading Standards as I think getting a refund is going to be near impossible without. I certainly would advise anyone to think twice about buying from Purestep. Buyer beware.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Surprisingly comfortable

They took a little time to come, considering how quickly other companies deliver. (approx 2 weeks) But the shoes are comfortable, I am a size 5, and I ordered a size 6 originally but I found that the size 5 fit better. (If buying mens shoes I would go up a size.)
I also had the insoles, I have taken these out now as I love wearing them, just avoid a rocky stoned car park ;)
I have issues with inward pronation (flatish feet) & arthritic knees, and was finding that most footwear nowerdays tends to not absorb shock and place this in my knees. I have found so far after a month of weraing the size 6 then swapping to the size 5's that I have a lot less issues, and will write another review later.

I went for the (Explorer - Healthy & non-slip barefoot shoes (Unisex) / Black / UK 5) cheapest pair that were on a buy one get one free deal. These are not water proof in terms of wet grass, raining, etc. But are a great start if you are thinking about trying these type of barefoot shoes.
I find them comfortable to wear, great in spring summer months, I may be buying a pair for Autumn winter that suits this weather.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Delivery didn't take too long and the product was brilliant - the shoes are very comfy and great for the gym.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Product support (Cesmine)

Cesmine quickly answered my question and the problem was swiftly completed.
After receiving the package which I wished to exchange the matter was solved within an hour
Excellent service

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I made an order with a gift card and there happend to be a problem , I got intouch with Purestep and right away there cutomer services got right on to my order and sorted the problem very fast, Great service from Purestep, Highly recomend there customer servis department.

June 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look