UJust received order this morning and the date sugar package is damaged, it definitely looks like it might be a rat or mice infestation in their warehouse as it clearly looks like rodent bite marks.
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See what reviewers are saying
Saw on Dragon's Den and decided to take a look. I follow a KETO lifestyle so 'carb content' is essential for me which usually means expensive sugar substitutes. I have just received my first order... See more
Zero customer service. Order lost by Royal Mail, wouldn't even acknowledge emails. Had to complain to credit card company to get the issue resoled. Clearly too busy counting their bags of money rath... See more
Unfortunately, the product does have an acquired metallinc bitterish taste and isn't any better than other sweeteners. Besides, it isn't 70% sweet compared to sugar but rather 50%. The only advantag... See more
Hasn’t replied to negative reviews
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BRILLIANT PRODUCTS!
I saw your products on Dragons Den and they definitely fill a big gap in the market. I ordered two of the items immediately to try as I have recently been diagnosed as pre-diabetic and have changed my diet accordingly. I ordered the Mayple syrup and the Hunee and they are both unbelievably good. I have since ordered items again and will keep ordering in the future.
Ordering is quick and easy and delivery on or before the estimated delivery date.
Thank you so much for a guilt free treat!!
Excellent product you can’t tell the difference between pure sweet and normal sugar
Excellent product
No after taste
No after taste. A little on the expensive side 🤔 will be buying again tho
This isn't as sweet as sugar and you…
This isn't as sweet as sugar and you have to use more than they suggest. It does have a faint taste to it but nothing compared to the others iv tried.
When I first ordered this I found the replys to my messages on social media to be somewhat grumpy /curt. But I will continue to use it its a good product.
Easy to order and quickly dispatched.
at last no bad aftertaste
at last no bad aftertaste,
brown puresweet is better in coffee .
after 2 months of using iv lost weight ! so it does work .
an excellent substitute for sugar
This is proving for me an excellent substitute forsugar. I find that other alternatives like aspartame have a bitterness and an aftertaste. Pure sweet doesn’t give that.
The service is excellent.
I love this product but the price has…
I love this product but the price has rocketed over the last year or so and with the amount i get through I am having second thoughts about purchasing it. I wish there was a subscribe and save option!
Its nice to have a low fat healthy…
Its nice to have a low fat healthy sugar/sweetner option that doesnt have the awful longing yucky taste. Iuse the brown sugar replacement in my coffee every day and the maple syrup on my porridge 😋
I baked a cake with Puresweet and it…
I baked a cake with Puresweet and it behaves like sugar, which is good. However, it does have an aftertaste, slightly bitter, and so next time I will mix in 1/8 to 1/4 of normal sugar to counteract that.
Excellent Service
I saw the company on Dragons Den and was every impressed with them . The dragons were as well . Excellent service. Ordered online no problem and got a discount . Confirmation sent immediately and sent within a few days . Free postage .Well packaged . Sent by Royal Mail ...so no faffing around with couriers. Recommended
Very efficient service
Very efficient service but most of all very good products. My wife in her childhood would have brown sugar on toast but since becoming diabetic that was a no-no. With your product she is back to her childhood,many thanks.
Please cut costs of posting to Ireland
Great
Took me a while, but have decided it’s great, I will be ordering larger amount!
Best bit is no after taste!
Now subject to Trading Standards investigation
The product might be good (erythritol, a naturally-occurring sugar substitute), but I recommend buying one of the competing products. "Puresweet" is just the brand, the manufacturer behind the puresweet.co.uk is trading anonymously and therefore illegally - the company, The Easy Health Store Limited, registered in England number 09681543, whose registered office is at 23 Atlas Business Centre, Oxgate Lane, London, England, NW2 7HJ, has now been reported by me to Trading Standards for non-compliance with consumer protection legislation. It failed to respond to any messages pointing out the failure to publish its identity on its Web site as required by law.
Update: the company has updated its Web site without having responded to any of my messages, but when a purchase was made, the product packaging did not display any identifying information whatsoever apart from a generic postcode on the "batch number" label stuck on the packet.
Response to The Easy Health Store Limited: As you are well aware, this review arises from non-response to any of my messages through your Web site and e-mails to you, each of which gave a valid e-mail address for your response. As you are manufacturing a food product, you should not trade anonymously or have anything to fear from Trading Standards officers visiting your premises. It's important that the quality of food products is maintained so that there are no risks for purchasers, and compliance with hygiene and consumer protection requirements is of the utmost importance.
However, it would seem that despite featuring on Dragon's Den, you chose not to comply with the basic legal requirements for running a limited company in the UK, which make trading anonymously a criminal offence.

Reply from Puresweet
Allergic reaction.
Hi, The taste is great, but unfortunately I had an allergic reaction after using just 1 teaspoon of this product, it was quick, only 15 minutes, and my lips were tingling, at which point I took an antihistamine tablet. My lips did swell up as well. It took over 4 hours to swelling to decrease, however my lips continued to tingle for another 3 hours. It is a shame as it was great tasting. I will not be buying it again, sorry.
Regards Sharon

Reply from Puresweet
Great service
Great service, delivered quickly and tastes as near to sugar as I’ve found so far.
Great alternative to sugar
Great alternative to sugar. Have tried many similar products but this is the first one that really does taste like sugar.
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