puroego.com Reviews 12

ORDER #14257

I placed an order on July 25th, with an expected delivery date of July 28th and a final delivery deadline of August 6th. The tracking showed a transit issue, and after contacting customer service, I was told the problem was resolved. However, the very next day the tracking showed that the order was being returned to sender.

Since then, despite multiple attempts to reach them, I have received no further communication. My last request was for a refund, yet it has gone completely unanswered.

This lack of transparency, accountability, and basic customer service is unacceptable. A company that ignores its customers and fails to provide either the product or the refund cannot be trusted.

I had to return some clothes (twice) because their sizes do not always match their measurement guides. Also, you will most definitely have to have the trousers tailored afterwards because they all have the same leg length regardless of size, at least the trousers I bought were affected by this. I am happy with the clothes I have now, but severely annoyed that they did not pay for the return shipping which they promise on their website. So now they owe me approximately €70 and haven't responded to my inquiries.

Don't buy here if you can find similar clothes somewhere else - unless you can go to their actual stores and try on the clothes. The brand suffers from a lot of poor execution and subtle lies if they can get away with it.

Dishonest site. I spotted nice white Gurkha trousers at only 70€, free shipping...until you create an account and log in : surprise ! There is a new price ! Trousers are now 85€ with additionnal shipping costs !
Really don't like those method so I will never order on that site.

Two pants ordered, a very great quality price ratio.

The package was never delivered by their DHL provider. The brand turns against the carrier and pretends not to understand the fact that the package has not been delivered. The exchanges with the customer service are useless since they are of a total bad faith.

I spent more than 100 EUR of clothing and paid for a delivery about 50 EUR. I was never delivered and will never be refunded. I suspect that the package was never sent.

Let me start off by warning people not to use this incompetent clothing company.

Wrong sizes, Horrible Customer service, which takes days if not weeks to respond to emails. had to return my order for wrong clothing size on website listed as EU / IT size but the sizes are rather UK size.

lucky for me i used paypal for buyer protection and ended up getting my refund after a long case and alot of headache, did not get my shipping fee covered tho around 25€ down the drain there.

hope this review helps you to avoid alot of headache and money out of the window.