Purplebricks Reviews 

Was very honest and helpful.

Friendly representative. Professional and able to answer all the questions I had. Excellent knowledge of the market etc.

Thorough, polite, on time and clear on what services can be offered.

Quick and easy over the phone.
So much easier than having a visit at home.

Anti money laundering checks ott. Purplebricks partner with Simplify since June on this. No common sense applied. Took three weeks! Finally got there. Kim from Purplebricks worked hard to achieve outcome and keep me informed. Hoping the selling process is easier!

Local agent prompt and contactable, onboarding team more difficult to get hold off and did not complete all actions requiring me to follow up which was unnecessary. App is also not as user friendly as I would expect, more geared up to buyers than sellers

Carlo was very professional and also compassionate, given my circumstances.
He talked me through everything in a very concise but detailed way and made me feel confident in his ability to do a good job.

Very helpful ,quick service , froendly

Extremely easy throughout, from arranging the initial contact right through to the video call everything went very smoothly
Sarah was extremely helpful and walked me through the whole process with confidence and expertise

Very knowledgeable

I deeply regret going with Purple Bricks for the sale of my flat. A brief summary of issues: 1) Viewings not responded to for at least 10 days, and some potential buyer enquiries missed, receiving no response at all; 2) Inconsistent information on number of enquiries and viewings to date - sales rep confirmed they can’t get this for me. This is a basic requirement and I paid extra for this; 3) Sales rep changed and repeated left - without informing me in a timely manner; 4) Photos changed without informing me - with dates snow pictures taken and angles which made rooms look considerably smaller; 5) Took weeks and months to respond to certain queries; 6) App and website consistently not working with various browsers and devices. No fixes offered and apparent ‘known’ issue; 7) Messages with buyers randomly disappear and re appear so I can’t reliably respond; 8) Viewings say ‘confirmed’ by email and ‘no upcoming viewings’ on corresponding web portal; 9) Customer service team defer to complaints rather than problem solve; 10) Complaints team don’t reply in timeline given. There is more - they have caused so much stress and grief. Do not use them. Even one of their upsell partners told me they keep getting complaints about them. I’ve taken it to the Ombudsman as their complaints team offered £200 and a premium listing, which did not cover the issues in my view, which also long continued past the complaints process. The only reason this isn’t one star is because my latest sales rep was decent and I dropped the price by £20K to secure a sale and be done with Purple Bricks. I have used online agents before who have been great. I will never use Purple Bricks again, and would happily pay twice as much for a different agent.

Lovely lady came to value our home . She was friendly , knowledgeable . Had you been less online or she would have done the viewings we would have gone with you . We are 65 and not great with technology but really liked her .

Very helpful

I can’t fault the service once received. The process has run smoothly and in particular Laura Murdy has been a great help.

The Service was Good. They explained every details. They take time with their Client. The communication was excellent. Clare responds straight away to all my questions and requests.

Had a good chat with amanda lemont
Very helpful understanding clear information about property when she left I felt reassured thanks

The agent was knowledgeable and patient. Answered the questions I had. Swift turn around with the valuation report.

Charging for something the solicitors check anyway (money laundering and proof of ID / Funds).
Had to call 6 times and still haven’t even been able to pay you the £80 for the previously mentioned checks. Meaning the property I’m buying is still on the market and Sold STC is delayed.

Very speedy contact, by phone from Beth. Had had dufficulties trying to log in! Next day morning appointment and text contact. Excellent thorough viewing and valuation by Graham. THANK YOU XX