Purple Frog Reviews 1,805

Avoid people frog! Here are some things I remember they did during my rent with them. They hadn't cleaned property after the last tenants left when I moved in. Rarely fixed or replaced anything that was broken (except if it's was something that would decrease the property value like water leaking through the ceiling that was sorted instantly). Extremely poor communication and unprofessional. They ignored most of our complaints and maintenance issues. They sent me and housemates 3 separate texts and emails threatening us and incorrectly claiming we owed more rent. They spent bare minimum effort/money and tried to squeeze money out of us all the time. They claimed most of the deposit back for cleaning charges even though we cleaned the house before leaving. They prey on students

Good showing

Christian gave me and good viewing, thanks Chris

Really nice and helpful letting agent

Great service!

The viewing was nice and detailed on all room offerings. Christian was very nice and welcoming

Bad experience, worked for company. Overcomplicated systems in house giving landlords and tenants a bad experience.

Christian was very nice and helpful and knowledgeable about the house.

Agent Carla very helpful in locating the address as it was quite difficult. Much appreciated.

Very nice viewing experience with Carla today!

The viewer answered all of our questions, was sooo nice and helpful she was lovelyyy

Carla - what a great agent! Engaged, articulate and passionate about property.

Carla was a great help. Very communicative and friendly. Thank you Carla Slim!

Amazing amazing customer service from Carla!! Super helpful and answered all of the questions we had!! Thank you so much Carla!!

We went to view the house and we were left at the door for an hour past our scheduled viewing time. We’re were the first to view the property and were told we had priority due to their first come first served system. However, after waiting over two hours for the bank details to pay the holding deposit we were informed that another group who didn’t attend a viewing had already reserved it. We are very disappointed at the lack of communication and feel our time has been wasted as we should have been informed of this in the first place.

Carla was amazing, gave us all the information we needed and was very friendly when meeting, couldn’t be happier with her service

Carla was absolutely fantastic for our house viewing. Incredibly kind and willing to answer all of our questions. I couldn’t recommend more!

Carla was amazingly helpful and eager to answer all our questions. Carla provided a great service for which we are super grateful.

I had a very bad experience with the student accommodation my Son got from their Leicester Branch

The house was completely filthy - from downstairs to the rooms. Toilets broken, messy and smelly, kitchen was in a proper mess.

My Son was literally stranded for 3 days as I can’t allow him to move in there. I was passed around a lot on the calls but thanks to their Leicester property Manager who eventually intervened before the contract was cancelled and deposit refunded. I was almost losing it

I will avoid this company at all cost in the future and will not use them again

Students and Parents of Nottingham Students, Avoid this Company At All Costs.

This organisation advertises as being established by two University students who wish to ‘change student accommodation for the better and provide the service that tenants and landlords deserve’

This could not be further from the truth. What may have started with good intentions appears to now have become a cynical, greedy, shameless business who are exploiting students in the towns and cities in which they operate.

My daughter has been a student at Nottingham Trent for the past 4 years, her final year, unfortunately, renting a property through Purple Frog. The property which has been let out is quite frankly, not fit for human habitation due to issues of severe damp, extreme mould growing on internal walls and water ingress through ceilings each time it rained.

Along side these serious structural problems, we experienced large amounts of rubbish left in the property at the beginning of the tenancy, beds not fit for purpose throughout the entire tenancy along with many other problems experienced throughout the year.

Whilst I believe all tenants and parents/guarantors of the tenants were polite, patient and understanding whilst trying to get all these issues resolved throughout the tenancy it quickly became apparent the Purple Frog operated in such a way to avoid addressing the issues in a satisfactory and timely manner.

Whilst initially engaging with parents/guarantors with regards to the ongoing issues of damp, mould and leaking ceilings within the property, Purple Frog subsequently advised of a policy of refusing to liaise with parents/guarantors.

As guarantor for my daughters tenancy, I would have expected communication between myself and Purple Frog to be open, welcome and honest. This was not the case and communication was avoided at all costs by Purple Frog, including along with, many other employees, the MD, Patrick Garratt.

In desperation at the situation that my daughter was living in I did find it necessary to make contact with the local MP of Nottingham East to reach out for help and to make her aware of this company that are operating in her constituency.

To add final insult to injury, despite the shocking experience we have endured throughout this tenancy, we have now had deposits retained along with further charges applied at the end of tenancy which include, along with others, charges for broken beds and rubbish left in the property, none of which are genuine.

In my opinion, this company is operating to extract as much money as they can from students by letting out properties which are not fit for human habitation, by failing to pay for and address serious issues which are a risk to health and finally, fabricating charges to retain deposits at the end of tenancies.

We are now challenging the deposit retainment through the Deposit Protection Scheme.

Avoid this company at all costs.