The print on the cardigan is stunning exactly how i expected it but i do think the material was a bit on the thin side so was a tiny bit disappointed in the quality hence not giving them 5 starts. To... See more
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Review summary
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I love their unique prints! Items were delivered as promised and looked as expected. I would have given 5 stars if fit was more consistent and fabric quality a little better, but I do enjoy their prod... See more
Company replied
Really loved the products at this store but buying was a bit of a mare as it took two attempts to pay for what I wanted. It was only the fact I got a reminder from the store there was items in my bask... See more
Company replied
Needed to track my order as my email address had to change after my order was placed and shipped. Chatted to Portia via WhatsApp and found my parcel exactly where she said it was. Fantastic service 👍... See more
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3.7
Average
492 reviews
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Replied to 100% of negative reviews
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CHEAPLY MADE CRAP OUTSOURCED TO CHINA, BUYER BEWARE!
Deeply disappointed by this company, I ordered a cardigan on 18/5/26, at the cost of £30 plus postage. After taking almost 2 weeks to arrive, I was honestly shocked at the quality, or rather the lack of quality, of the item. The pictures on their website look like well-made, thick knit proper cardigans. What arrived was a baggy, paper-thin cardigan that looks like a cheap knock-off from China. The website also specifies that the item cannot be ironed, and yet they saw fit to send it rolled in a ball and stuffed into a small plastic bag?! I'm so disappointed, for the price point I expected much better quality, I've bought more well-made and less flimsy and cheap-looking cardigans on Shein! Sadly I got rid of the original packaging so cannot return the item, otherwise I already would have. Lesson learned, will not be shopping there again. Buyer beware, these items do not look anything like their pictures and are clearly outsourced cheaply from China (I should have known when the shipping info was China and not America, where the company is apparently based!)
May 18, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your detailed and honest feedback—we’re truly sorry to hear how deeply disappointed you were with your cardigan.
We understand your frustration: expecting a well-constructed, quality piece based on our website imagery, only to receive something thin, poorly packed, and far below the expected standard is unacceptable. For that, we sincerely apologize.We also regret the confusion around shipping origins. While our brand is based in the US, like many apparel companies, we manufacture ethically in global facilities (including China) to balance quality and accessibility—but this should never come at the cost of misleading representation or poor craftsmanship.
Your note about the packaging and care instructions has been shared with our production and fulfillment teams for immediate review.To help us investigate this specific order—including product specs, imagery accuracy, and packaging practices—could you please share your order number with us at support@purplehecate.com?
We appreciate your candor, even when it’s hard to hear. It’s feedback like yours that pushes us to do better.
Best regards,
Purplehecate Customer Service Team
Really loved the products at this store…
Really loved the products at this store but buying was a bit of a mare as it took two attempts to pay for what I wanted. It was only the fact I got a reminder from the store there was items in my basket that I realised it hadn't worked the first time
April 16, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thanks for your genuine feedback 🙏.
We’re sorry the checkout payment caused inconvenience on your first try and appreciate you completing the order with our cart reminder. We will optimize our payment system to avoid similar issues and are glad you love our products.
Best regards,
Purplehecate Customer Service Team
Poor quality
Poor quality - cheap flammable poly fabric, poor stitching, missing buttons…
May 28, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your feedback—we’re truly sorry to hear about the poor quality you experienced, including the fabric concerns, stitching issues, and missing buttons.
This falls far short of our intended standards, and we sincerely apologize. To help us investigate this thoroughly, could you please share your order number with us at [support@purplehecate.com]?
We appreciate your honesty and will use your feedback to address these shortcomings.
Best regards,
Purplehecate Customer Service Team
Great quality and awesome design work
Great quality and awesome design work, fast shipping. highly recommend!
June 2, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thanks for your positive comment!
We’re glad you approve of our product quality, designs and fast shipping.
Best regards,
Purplehecate Customer Service Team
Sent the wrong item
Sent the wrong item. Quality of fabric was low and uncompfortable to wear.
May 19, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your feedback—we’re truly sorry to hear you received the wrong item and that the fabric quality was poor and uncomfortable. This is not the experience we want our customers to have, and we sincerely apologize.
To look into this right away, could you please share your order number with us at [support@purplehecate.com]?We appreciate your honesty and will use your feedback to improve both our fulfillment accuracy and product quality.
Best regards,
Purplehecate Customer Service Team
Love the selection of styles
I love the selection of styles and patterns. I also love that they come in a wide range of sizes. I like my sweaters extra oversized, and this one did not disappoint!!! I’ve gotten lots of compliments on it and it’s SO soft!
May 22, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thank you for your kind words! Delighted you love the styles, sizes and the soft oversized sweater 😊
Best regards,
Purplehecate Customer Service Team
I absolutely love my tarot card high…
I absolutely love my tarot card high priestess phone case
May 25, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Glad you love your phone case! Thanks for the lovely review 😊
Best regards,
Purplehecate Customer Service Team
Great quality item
Great quality item, good delivery. Will order from again.
May 29, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thanks for your positive feedback! We look forward to your next order 😊
Best regards,
Purplehecate Customer Service Team
I love this suit!
I love this suit!! I got SO MANY COMPLIMENTS. I probably could have sized down.
May 30, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
So happy you love the suit and got lots of compliments! Thanks for your feedback on the sizing 😊
Best regards,
Purplehecate Customer Service Team
A nice day to crochet
Very nice, good quality top. Quite a talking point, especially at crochet and craft groups.
May 22, 2026
Unprompted review
Reply from Purplehecate
Dear customer,
Thanks for the lovely review! 🙌
So glad the top is a talking point — especially at crochet and craft groups. 😊
Good quality and good conversation — that's a win. ✅
Best regards,
Purplehecate Customer Service Team
Great quality tshirts and fast hassle…
Great quality tshirts and fast hassle free delivery
May 28, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your nice comment 😊
We're happy to know you're satisfied with our product quality and smooth delivery.
Best regards,
Purplehecate Customer Service Team
Do not buy from this website
Do not buy from this website - Shein quality but high price tag. I ordered three items, two t shirts and a dress. The t-shirts were fine but the dress is shockingly bad - the print looks like AI slop, the cats have merged eyes and no eyes, it's unwearable. The company made returning difficult and offered a 15% discount instead, like I would want to spend more money on such bad quality items from somewhere with such bad customer service. Save your money and avoid.
May 27, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for taking the time to share your feedback—we’re truly sorry to hear about your disappointing experience, especially with the dress.
The print quality you described is absolutely not what we aim for, and we sincerely apologize for letting you down.To look into this properly, could you please share your order number with us ?
We’d like to review your case carefully.Again, we’re very sorry for the frustration this has caused.
Best regards,
Purplehecate Customer Service Team
Great range of styles
Great range of styles. Easy to order. Shipping is not long. Quality is good and sizing is right.
May 13, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your positive feedback 😊
We're happy that you love our diverse styles, smooth ordering, fast shipping, reliable quality and accurate sizing.
Best regards,
Purplehecate Customer Service Team
Several small issues added up
Emails went to my junk folder. I did not receive the free gift offered when I purchased. The sizes were smaller than expected. Which is sad because I’ve found I really really like the jersey shirts but I don’t think I would order them again.
May 20, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your honest feedback—and we’re truly sorry about the missed free gift, the sizing issue, and that our emails ended up in your junk folder. That’s on us, and we sincerely apologize.
We’re especially glad to hear you love the jersey shirts—that means a lot!—and we hate that these oversights might keep you from ordering again.
If you’re open to it, could you please share your order number? We’d like to look into the missing gift and sizing details right away, and see if we can make things right.
Thanks again for giving us a chance—and for helping us do better.
Best regards,
Purplehecate Customer Service Team
I was disappointed in the quality
I was disappointed in the quality. Print was thin. It was a black swimsuit with a white lining so it doesn’t look black on and the white is visible when you are wearing it by all the seams. It makes it look unfinished and cheap.
May 21, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest and thoughtful feedback—we truly appreciate you taking the time to share your experience.
We’re sincerely sorry the swimsuit didn’t meet your expectations. The thin print, visible white lining, and unfinished appearance are not the quality or design standard we aim for, and we apologize for the disappointment.
We’ve shared your comments with our product and design teams to address these issues in future production—especially regarding fabric layering and seam finishing on dark swimwear.
If you’d like, please share your order number, and we’ll check and help you better.
Again, thank you for your honesty and for holding us to a higher standard.
Best regards,
Purplehecate Customer Service Team
Shirt did not look like what was…
Shirt did not look like what was advertised. Quality was poor. Shipping is terrible took almost a month to get. Will not be buying from site again
May 1, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We’re truly sorry your shirt didn’t match what was advertised—both in appearance and quality—and that shipping took nearly a month. That’s far below the experience we want for our customers, and we sincerely apologize.
We understand your disappointment, and while we respect your decision not to order again, we’d still like the chance to learn more so we can improve. If you’re willing, could you please share your order number?
Thank you for your honesty—and again, we’re sorry we let you down.
Best regards,
Purplehecate Customer Service Team
It's cute but cheap
It's cute. Shipped quickly but I don't think it's worth the price at all.
May 11, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback—we’re glad you like the design and that it shipped quickly, but we’re truly sorry you feel it wasn’t worth the price. That’s not the impression we aim to leave, and we sincerely apologize.
To better understand your experience and see how we can improve (or make things right), could you please share your order number?
We appreciate your time and honesty.
Best regards,
Purplehecate Customer Service Team
Awesome prints
Awesome prints, good products. Excellent customer service, sorted out sizing problem really quickly and sent replacement products fast. I love PH 💜
May 25, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your wonderful review 💜
We’re thrilled you love the prints and products. It’s our pleasure to help resolve the sizing issue promptly. Thanks so much for your support 🤝
Best regards,
Purplehecate Customer Service Team
Shirts
The shirts are so nice and the material is so thick!! Ill definitely be purchasing from them again <3
May 23, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your lovely review!
We’re thrilled to hear that you like the shirts and the thick material, and that you’ll be purchasing from us again. Your support means a lot to us.
Best regards,
Purplehecate Customer Service Team
the shirt is not accurate to the type…
the shirt is not accurate to the type of sizing I expected. your sizes run small. And the quality is poor, material is flimsy/jersey - I expected a sweatshirt material
May 14, 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We’re very sorry to hear that the sizing and material of your shirt didn’t meet your expectations. That’s not the experience we want for our customers.
Please contact our support team at support@purplehecate.com with your order number and a brief description of the issue, and we’ll be happy to review this and help find a suitable solution.
Best regards,
Purplehecate Customer Service Team
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