PURPLE LEAF CA Reviews 67

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product quality, describing items as well-made, sturdy, and exceeding expectations. The delivery service is frequently praised for being prompt and fast, with products arriving quickly and well-packaged. Customer service is consistently highlighted as outstanding, professional, and extremely helpful, with quick response times to inquiries and issues. However, some people occasionally received products with missing or damaged parts, including dents, scratches, or unfinished sections, and in some cases, replacement parts also arrived damaged. There were also instances where the delivered product did not match the ordered size, or the packaging was compromised upon arrival.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its quality, performance, and... See more

Quality

People report positive experiences with quality, with many reviewers strongly recommending the products and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, great, and... See more

Response time

Customers consistently note positive experiences with response times, with many appreciating the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I putchased one of Purpleleaf's 9 x 12 ft. Umbrellas along with a cover. This was putchased at different dates. Delivery was prompt. Unfortunately the umbrella had missing parts which I discovered upo... See more

Rated 5 out of 5 stars

I really appreciated the quick response to all my emails. I also appreciated receiving some extra screws to replace the ones that were lost I am so looking forward to the spring when I can put it... See more

Rated 5 out of 5 stars

Quick delivery, responsive customer service. Umbrella is well made and sturdy. Good base. 10ft Square shape provides larger area of coverage compared with circle of same diameter (10ft) that we replac... See more

Company replied

Rated 5 out of 5 stars

We ordered a Beige Retractable pergola with sun shade canopy Natural wood grain frame. It was delivered in 2 days, well packed, well labeled and no missing parts, easy to install, stylish, well built,... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Stool Supplier
  3. Carport and Pergola Builder
  4. Gazebo Builder
  5. Sunroom Contractor

Written by the company

PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 5 out of 5 stars

5* with no hesitation for delivery and the product

We ordered a Beige Retractable pergola with sun shade canopy Natural wood grain frame. It was delivered in 2 days, well packed, well labeled and no missing parts, easy to install, stylish, well built, attractive price for the fall sales. What more could you wish for?

September 26, 2025
Rated 5 out of 5 stars

I putchased one of Purpleleaf's 9 x 12…

I putchased one of Purpleleaf's 9 x 12 ft. Umbrellas along with a cover. This was putchased at different dates. Delivery was prompt. Unfortunately the umbrella had missing parts which I discovered upon putting it together about a month after purchase. I contacted Purpleleaf and explained the missing parts, they were very gracious in sending me the missed parts. Their customer service was outstanding and I would highly recommend to anyone therir poducts.

October 8, 2025
Rated 5 out of 5 stars

fast shipping

fast shipping
we will see the quality next year after reinstalling our umbrella outside

the fabric seems a little bit thin but we,ll see if it is strong enough after a couple of month under the sun.

October 3, 2025
Rated 5 out of 5 stars

Prompt service and even a "correction"…

Prompt service and even a "correction" email to inform me that the base I had ordered would not work well with the umbrella, saving the trouble of going through a return/exchange process later.

August 19, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the great review!

Rated 4 out of 5 stars

Its big

Its big, buy the base. Easy to assemble

August 19, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

We appreciate you sharing!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, responsive customer service. Umbrella is well made and sturdy. Good base. 10ft Square shape provides larger area of coverage compared with circle of same diameter (10ft) that we replaced.

August 8, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the great review! Your detailed comments mean a lot to us, and we look forward to continuing to provide you with high-quality outdoor products.

Rated 5 out of 5 stars

Great company to work with!

Great company to work with and their products are outstanding! We highly recommend them.

August 13, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Your high recommendation is the greatest encouragement for us. Providing you with excellent products and service is always our goal!

Rated 5 out of 5 stars

These umbrellas are great

These umbrellas are great. Bought 2. Very well packaged, easy to setup and use. Customer service is professional and extremely helpful. I highly recommend.

August 16, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the wonderful review. Your high recommendation is the greatest encouragement for us!

Rated 5 out of 5 stars

Awesome umbrella

Very impressed with our umbrella. It is well made and sturdy. It looks really good on our deck and gives us great shade where we needed it.

August 1, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the wonderful review! We're thrilled to hear that you're so impressed with your umbrella.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, fast delivery

August 15, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for the great review. Your positive feedback is a huge encouragement to us!

Rated 5 out of 5 stars

Great customer service

Great customer service! Love the products.

August 4, 2025
PURPLE LEAF CA logo

Reply from PURPLE LEAF CA

Thank you so much for your kind words. Your love and appreciation are the greatest encouragement for us!

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