We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
Company replied
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
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Company details
- Outdoor Furniture Store
- Bar Stool Supplier
- Carport and Pergola Builder
- Gazebo Builder
- Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Great product and fast shipping!!!
December 9, 2025
Reply from PURPLE LEAF
Thank you so much for the five-star review!
Impressive Quality
We purchased the double umbrella with stand. We are very impressed with the quality and merchandise we received. Outstanding product!!
December 9, 2025
Reply from PURPLE LEAF
Thank you for choosing Purple Leaf—we hope you enjoy many beautiful days under your new umbrella!
Everything went together very nicely
Everything went together very nicely. There were a few minor issues with the instructions where they were not clear on orientation. All in all this was everything I was hoping for.
December 5, 2025
Reply from PURPLE LEAF
Thank you so much for your feedback!
We appreciate you pointing out the minor issues with the instructions regarding orientation. Your feedback is invaluable to us, and we will share this with our product team to improve the clarity of our manuals for future customers.
Customer Service is Excellent
The customer service is unbelievable good. Zoey was incredibly responsive, and knowledgeable. Couple with what seems to be an excellent product, you have a winning combination. This is what customer service use to be but in today's world is sadly lacking. Kudos to the company and the employees
December 9, 2025
Reply from PURPLE LEAF
Thank you so much for the incredible review!
Product (umbrella) came without a base…
Product (umbrella) came without a base as was pictured in the ad.
No phone to get ahold of customer service.
December 8, 2025
Reply from PURPLE LEAF
We sincerely apologize for any confusion regarding your umbrella order. Many of our premium cantilever umbrellas are pictured with a base for stability in advertisements, but the base is often sold separately to allow customers to choose the best mounting option (such as an in-ground, cross-base, or weighted base) for their specific space.
We also apologize for the difficulty in reaching us. While we prioritize email to keep a detailed record of your requests, we do have a dedicated support team ready to help.
We would be happy to help you find the correct compatible base for your model and offer a special discount on that purchase to make things right for you.
I love my gazebo
I love my gazebo. The customer service was excellent. I wouldn’t hesitate to order from them again they offer a great quality product.
December 3, 2025
Reply from PURPLE LEAF
Thank you so much for the wonderful praise!
The product 12' x 24' Gazebo
The product was exactly what I had hoped it would be and was very easy to assemble. Be sure to inventory the parts individually. They bundle wrap some parts which caused me to think i had missing parts, but I was mistaken. However they were very fast to get me what I thought I needed! High integrity is my experience with Purpleleaf.
December 5, 2025
Reply from PURPLE LEAF
Thank you so much for the detailed feedback. We are here for you whenever you need us. Enjoy your spacious new outdoor living area!
Very fast response and shipment.
December 5, 2025
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Rip off…….
They shipped me the last available bar stools which were damaged. I paid $352 for them. They said that was the last set. They reimbursed me $80. That did nothing because my stools are still damaged. My present gift was ruined. This was my first time purchase from you. It is also my last. I made sure to warn people about your company. Now I have to find someone to make repairs. Thanks for nothing!
****Update
I want to thank PurpleLeaf for remedying this matter. They truly went all out to make this situation right. Thank you for responding!😊
December 1, 2025
Reply from PURPLE LEAF
We value your business and do not want your first experience with Purple Leaf to end this way. Even if that specific set was the last in stock, we want to find a better solution for you.
a bbq gazebo…
My father in law purchased a bbq gazebo for us and passed away before we were able to put it together. When we started to put it together we discovered there was a box missing. I sent a email to the company and was able to purchase the missing box of parts from them. They communicated every step of the was with me and a few days later it arrived and we were able to put this amazing gift together ❤️ Thank you
December 5, 2025
Reply from PURPLE LEAF
Thank you so much for sharing such a touching story. We are deeply sorry for your loss, and we are honored that we could play a small part in helping you complete this meaningful gift from your father-in-law.
Would have been much better if the…
Would have been much better if the brass female threaded inserts we in the correct spots as l hung my curtail to low.
December 2, 2025
Reply from PURPLE LEAF
Thank you for your feedback.
Quality product, great customer service
Love my big Purple Leaf umbrella which shades part of my pool here in AZ. I only had water in the base and the umbrella was completely up when a powerful dust storm blew the umbrella into the pool breaking one small part (my dog chewed another part). I contacted Purple Leaf's Customer Service and they were so helpful! Within a few weeks I had my new parts and the umbrella is as good as new. I now have sand and water in the umbrella base, a must in an area that can get strong winds.
December 2, 2025
Reply from PURPLE LEAF
Thank you so much for sharing your story! Your advice about using both sand and water in the base is spot on—it is definitely the best way to ensure maximum stability in high-wind areas. Enjoy your refreshed poolside oasis!
Reply from PURPLE LEAF
Thank you so much for the great review!
Great gazebo and customer service!!
December 2, 2025
Reply from PURPLE LEAF
Thank you so much for the great review!
The entire process was seamless from…
The entire process was seamless from start to finish. The correct product was shipped, it fit perfectly, and the final look is beautiful. I also appreciated the convenient local installation by two courteous professionals.
November 3, 2025
Unprompted review
Reply from PURPLE LEAF
We appreciate your business and hope you enjoy your new setup for years to come!
No stock after confirmation of…
No stock after confirmation of availability. No feedback nor communication for 5 days. Certainly very frustrating dealing with this company. Most certainly will not be dealing with them going forward and will encourage friends and family to do the same.
December 19, 2025
Unprompted review
Reply from PURPLE LEAF
This lack of communication does not reflect the standards we strive for. We value your time and your trust, and we clearly failed to meet them in this instance. We would like the opportunity to make this right immediately.
Reply from PURPLE LEAF
Thank you so much for the positive feedback.
Horrible customer service
Horrible customer service. I emailed them 4 times with no answer. They sent pillows that were too large for my outdoor sofa and won’t send me the right ones. Stay away!!!!!
November 18, 2025
Unprompted review
Reply from PURPLE LEAF
We sincerely apologize for the frustration this has caused and for the lack of response to your previous emails. This is certainly not the level of service we aim to provide. Your satisfaction is important to us, and we are committed to fixing this mistake.
Reply from PURPLE LEAF
Providing you with exceptional support is our top priority. If you ever need anything else in the future, please don't hesitate to reach out!
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