The product quality was excellent, and well packaged. Customer service was polite and professional. Pleasure to do business with. No stock held in the UK so lead times protracted but I was not in a hu... See more
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Took a little while to arrive, but was kept informed of progress so was delighted to receive a really nice well made product.
Company replied
The pendant light was lovely and looked exactly how it was shown on their website. The light is of sound quality and delighted with it over my new job in the kitchen.
Appalling company and appalling service. Never buy any lights from them. We ordered 5 lights and were informed that they would be delivered in a few days. They use Evri Parcel service. The tracking ke... See more
Company replied
Contact info
Westgate, 14 Western Gateway, London E16 1BJ, E16 1BJ, London, United Kingdom
- +44 7380152955
- support@purryhome.com
- purryhome.com
3.6
Average
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Broken order but quick replacement
Our order arrived broken but the team was prompt and immediately sent a new replacement.
December 6, 2025
Unprompted review
Reply from Purryhome
Thank you for your feedback.
We’re sorry that your order arrived damaged, but we’re pleased to hear that our team was able to respond quickly and arrange a replacement right away. Customer satisfaction is very important to us, and we’re glad we could assist.
Thank you for choosing Purryhome!
Fabulous product at a great price
Fabulous product at a great price. Would definitely recommend
December 8, 2025
Unprompted review
Reply from Purryhome
Thank you for your wonderful review!
We’re delighted to hear that you’re happy with your purchase and found it to be great value for money. Your recommendation means a lot to us and is truly appreciated.
Thank you for choosing Purryhome!
I recently moved to a new house and…
I recently moved to a new house and they helped me choose a design of ceiling lights that would go well with the current decor. But delivery could have been faster.
December 6, 2025
Unprompted review
Reply from Purryhome
Thank you for your feedback!
We’re delighted to hear that our team was able to help you find ceiling lights that complemented your new home’s décor. We also appreciate your comments regarding the delivery time and will continue working to improve our shipping experience.
Thank you for choosing Purryhome, and we wish you all the best in your new home!
We loved the floor lamp ordered
We loved the floor lamp ordered. The delivery took some time but the product was good.
December 7, 2025
Unprompted review
Reply from Purryhome
Thank you for your feedback!
We’re delighted to hear that you loved your floor lamp and that the product met your expectations. We also appreciate your patience regarding the delivery time and are continuously working to improve our shipping experience.
Thank you for choosing Purryhome!
I really love the lamp I purchased
I really love the lamp I purchased. It is very beatiful and high quality. The customer service is also very responsive.
November 14, 2025
Unprompted review
Reply from Purryhome
Thank you for your wonderful review!
We’re delighted to hear that you love your lamp and that you’re happy with its beauty and quality. It’s also great to know that our customer service team was able to assist you promptly.
Thank you for choosing Purryhome. We truly appreciate your support!
If you’re looking for nice home decor…
If you’re looking for nice home decor and good customer service, I’d recommend porryhome.com. My order arrived quickly and the packaging was neat. The quality of the items exceeded my expectations and the prices are fair. A trustworthy online shop, I’ll be back for more.
December 6, 2025
Unprompted review
Reply from Purryhome
Thank you so much for your kind review!
We’re delighted to hear that you were happy with the quality of your items, the fast delivery, and the overall shopping experience. It’s especially rewarding to know that our products exceeded your expectations and that you found our customer service helpful.
Thank you for your trust in Purryhome. We look forward to welcoming you back again soon!
Fast response by customer agents
I ordered a chandilier but one of the bulb was missing. I had immediate chat with the customer agent Michelle and she helped me dispatched the missing part the very next day. 5 star for Michelle though !
September 11, 2025
Unprompted review
Reply from Purryhome
Thank you for your feedback!
We’re sorry that part of your chandelier was missing upon arrival, but we’re delighted to hear that the issue was resolved quickly. It’s wonderful to know that our customer service team was able to assist you promptly and arrange the missing part right away.
Thank you for choosing Purryhome and for your kind words!
Simply wow!
December 3, 2025
Unprompted review
Reply from Purryhome
Thank you so much Nisha ! We try our best to make our customer happy. We feel so glad that you liked it.
Excellent 💖
December 1, 2025
Unprompted review
Reply from Purryhome
Thank you so much Ankita! Patrons like you gives us motivation to work harder. We are glad you liked
We bought some table lamps from them…
We bought some table lamps from them and the quality was good. Loved their designs.
November 18, 2025
Unprompted review
Reply from Purryhome
Thanks HT ! We so glad that you liked !
We bought a ceiling lamp from them
We bought a ceiling lamp from them. The quality was very good with classic finish. The delivery was sadly delayed but we were kept updated on the tracking. So decent experience overall.
December 1, 2025
Unprompted review
Reply from Purryhome
Hi Sanjiv! We are glad that you liked our product. We are trying hard to give your faster delivery next time. Thanks so much for the feedback.
It’s a scam do not use stay away…
It’s a scam do not use stay away ordered
Lights not received them cart get hold of
Them stay away
November 26, 2025
Unprompted review
Reply from Purryhome
Hi Keelie ! We tried finding order by your name but could not find such name in our database. If there is a genuine order issue then please write us at support@purryhome.com
We work very hard to make our customers happy and take customers feedback very seriously
Do not use this site it is a scam
Do not use this site it is a scam. No product delivered and no refund. I have had to ask my card issuer to investigate and refund my money
November 15, 2025
Unprompted review
Reply from Purryhome
Hello Alexandra ! We tried finding order by your name but could not find such name in our database. If there is a genuine order issue then please write us at support@purryhome.com We work very hard to make our customers happy and take customers feedback very seriously
This is a scam site
This is a scam site. They steal images from genuine websites (eg lights&lamps) and deliver sub standard copies. Beware and do NOT buy from this site.
November 13, 2025
Unprompted review
Reply from Purryhome
Hello En Dubya ! We tried finding order by your name but could not find such name in our database. If there is a genuine order issue then please write us at support@purryhome.com We work very hard to make our customers happy and take customers feedback very seriously
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