this company has no quality control Ive bought three jigsaws made by them pieces missing not one or two several deffo not fun to put together dont bother buying their puzzles because you will never co... See more
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I have not received any notification that my order has been dispatched, and using the 'shop' tracking app, this shows that the parcel has not been sent which was ordered 1 week ago, as a gift for... See more
Company replied
I ordered a gift with a 48hr delivery. After 8 days I emailed (I was patient, it is a pandemic). I received a prompt answer, but they could not guarantee delivery within the next *two weeks*. c'mon.... See more
Easy to order, however confirmation e-mail regards delivery did not arrive so not so good on that! First time I’ve used them, parcel did arrive safely.
Company replied
Company details
Information provided by various external sources
At home play specialists
Contact info
United Kingdom
- puzzles-and-games.com
1.5
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very easy to order and arrived quickly
January 24, 2021
The product I got was different to what…
The product I got was different to what was advertised on the website. It was like a different game.
January 23, 2021
Reply from Puzzles-and-games
Hey Sarah,
We are really sorry to hear that were disappointed by your game and that it was different to what you had hoped.
We play test nearly all of our games and those we can't, we use descriptions provided by the manufacturer - what we can do is look at amending the copy on this game if you contact us at webmaster@puzzles-and-games.com and ensure this is fixed.
Fast friendly knowledgeable and…
Fast friendly knowledgeable and efficient games supplier that i would highly recommend.
January 22, 2021
Great company, great service. Will be buying again.
Really pleased with my order. It came quickly, it was well packaged and it was at a good price, especially for such sought after games (Pandemic and Ticket to Ride) at the moment. Even got a free little gift in there!
I did a bit of research into the company beforehand and I much prefer the idea that I’m helping a small business (especially in these times) than lining the pockets of Bezos!
I would definitely buy from them again.
January 16, 2021
Very good!
The website was very easy to use. The games were fairly priced. When my package was delayed (post office's fault) the customer service team responded promptly and were extremely helpful. Would definitely recommend
December 12, 2020
Great service and beautiful gift wrap!
December 11, 2020
unable to fulfil order and no communication
I ordered a gift with a 48hr delivery. After 8 days I emailed (I was patient, it is a pandemic). I received a prompt answer, but they could not guarantee delivery within the next *two weeks*. c'mon.
Yes, you have given me a refund, but I still have a gift to find, now on shorter timescales
December 7, 2020
Five Stars
Five Stars
Competitively priced, easy to order, delivered when expected and (optional) gift-wrapping service was of a very high quality.
December 4, 2020
Reply from Puzzles-and-games
Hi Nikky, sorry we didn't get 5 stars for this! Let us know how we could have improved :) webmaster@puzzles-and-games.com
Arrived in good condition
November 22, 2020
Excellent service
Quick and easy to order and arrived amazingly quickly, we’ll packaged and with a little free gift! Excellent service.
November 19, 2020
Excellent thoughtful service
I ordered multiple of the same game for staff xmas gifts and they were thoughtful enough to phone to check the quantity.
The games quickly arrived and had been gift wrapped FOC - a lovely touch.
November 16, 2020
Very fast delivery
Very fast delivery, arrived in perfect condition and cheapest price I could find - great!
November 16, 2020
Great price and quick delivery
Great price and quick delivery. I found the website while searching for something specific but there looked like an interesting selection so I may be back to look for other gifts.
November 16, 2020
Clear website, great explainers fast delivery
Clear website with great explainers and reviews, speedy delivery, perfectly packed, great product! (I bought Ticket to Ride as a birthday gift... arrived with plenty of time to spare - even during lockdown) Will use the site again.
November 15, 2020
Excellent service
The service was very good, I recieved my game within 48 hours of ordering. Plus I love the game. Xx
November 11, 2020
Thanks to Puzzles And Games
The product was delivered very quickly and was undamaged. the game was great and will, I'm sure, become a family favourite. Thanks to Puzzles And Games.
November 4, 2020
Orderd a 3d puzzle for my daughter for…
Orderd a 3d puzzle for my daughter for xmas . Arrived really quickly after ordering . Think shes going to love it . Thank you
October 29, 2020
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