puzzleYOU USA Reviews 310

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the puzzles, noting sturdy pieces, vibrant colors, and a beautiful finish that brings images to life. People also frequently praise the ordering process, finding it easy to use and efficient, with quick turnaround times from order to receipt. The delivery service is often highlighted for its speed and efficiency. However, some people were dissatisfied with various aspects. Several customers reported issues with missing pieces in their orders, while others found the image quality to be poor, with blurry or distorted pictures that did not match the uploaded originals. There are also concerns about customer service, with some reviewers mentioning unresponsiveness to emails and phone calls, or a lack of support when issues arose. Additionally, some customers were surprised by unexpected customs fees upon delivery.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the high quality, vibrant colors,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the high quality of the puzzles,... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering, fast... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many consumers praise the fast processing and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can only blame myself, but if your workflow would have had a mechanism to prevent the image I submitted from being turned into a puzzle that would have helped. On your website, the puzzle image loo... See more

Company replied

Rated 4 out of 5 stars

Two different 15" x 20" 500 piece puzzles were made for me from cellphone pictures. Each piece has fitten perfectly exact and locks into place quite well. Ordering process was great which provided pic... See more

Company replied

Rated 4 out of 5 stars

I stumbled accross the sight while looking for a birthday gift. I was able to convert a family painting into a wonderful high quality puzzle that has been enjoyed immensely. The only big issue I had w... See more

Company replied

Rated 2 out of 5 stars

It wont work as a gift because they send it in packaging that screams exactly what is inside. I have never seen so much product branding to a person that already bought the product. Unless you wait... See more

Company replied


Company details

Written by the company

Custom Photo Jigsaw Puzzles made easy! Choose & upload 1-65 of your favorite pictures & select 2000, 1000, 500, 200, 100 or 48 pieces. 250+ puzzle templates & 80+ gift box designs to customize with your message. Fast 2-day UPS shipping from our friendly team in Pennsylvania, USA.


Contact info

3.4

Average

TrustScore 3.5 out of 5

310 reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

HORRIBLE Once you submit you can't cancel or…

Once you submit you can't cancel or change. Even within minutes..VERY unhappy with the final product. Half of the heads were cut off

June 25, 2021
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

Once you have ordered your photo puzzle it will be immediately put into production so that we can ship your product as soon as possible. During the design process we show an exact preview of your finished photo puzzle in several steps. Unfortunately, you did not pay attention to these previews and confirmed your order.

Rated 5 out of 5 stars

I have not physically seen it yet but…

I have not physically seen it yet but will. Was a very fun idea for a good friend that enjoys puzzles and I made it from a very special place for us. Thank you for making fun, fun.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful puzzel

Puzzel came out perfect. Quick and easy format, puzzle
arrived in just a few days, great packaging. Very happy with my purchase!

June 24, 2021
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy! In the past I have been very pleased but my last order I thought I was purchasing a gift card for a friend to order a puzzle as a birthday gift. Instead you made a puzzle out of it. Not willing to correct the error.

June 24, 2021
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

Unfortunately, you ordered the wrong product and also ignored our warnings during the ordering process. We even offered you a voucher for a new product as a gesture of goodwill.

Rated 1 out of 5 stars

There blurry even though it should…

There blurry even though it should great resolution.
I ordered 3 should have just tried 1.
I received the company’s response and they have the Nerve to put there is stars to show how your picture is uploaded sorry you overlooked that no I didn’t overlook it it said great resolution showed the stars were great for the resolution so no it wasn’t me over looking at it, it was a job you did.

June 24, 2021
Unprompted review
puzzleYOU USA logo

Reply from puzzleYOU USA

When you upload the photos on our website you will always see a star rating. Here you can see if your pictures are suitable or not. We are very sorry that you have overlooked this. If you are not sure about the quality of your pictures, please send them to our customer service next time and we will be happy to check the quality.

Rated 5 out of 5 stars

Sharp and beautiful!

The puzzle I ordered was from an old family picture. Although the photo was old, the puzzle was sharp and beautiful. It was a little pricey but made a fun gift for our 92 year old Mom’s birthday.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

I wanted to send my son(54) a puzzle.

I wanted to send my son(54) a puzzle made from a photo I took of him his brother and daughter. He’s recovering from a stroke and needs the therapy of hand eye coordination. I looked at the info of various puzzle makers on line. These guys seemed to know what they were doing and had reasonable pricing. My son said he is enjoying his 500 piece puzzle. UPS managed the delivery in a large apartment complex ok. The file prep instructions were clear. Uploading and order completion were easy for an 82 year old guy. The puzzle is over a thousand miles from me, I never saw it but an a satisfied customer.

June 24, 2021
Unprompted review
Rated 4 out of 5 stars

The delivery was fast

The delivery was fast. I was a little disappointed in quality of my puzzle but I also had a poor resolution photo. I plan to try another one with better resolution.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

This was Awesome!!

This was Awesome!!! It made a very unique gift. I would use this company again. Great quality as promised. I sealed the finished puzzle, sealed it then framed it. I had to cut off 1/2” totaling the sides. 1/4”on each side for balance. Got a frame at Michael’s. LOTS of complaints. The person getting the puzzle gift couldn’t say enough on how nice it was.

June 24, 2021
Unprompted review
Rated 4 out of 5 stars

Would do it again

+'s: so cool to turn my vac beach pic into a puzzle! Adding text which shows up on the puzzle, too. Nice box. Fairly quick delivery.
-'s: puzzle image is slightly dull/not crisp, but likely due to quality of pic I uploaded. A bit pricey.
We are really enjoying the puzzle. Would buy it again. Thanks.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Greatest Gift Ever

My sister and brother-in-law are in their mid-80s and told me they now build puzzles. I bought one 1000 piece for them for Christmas and then for my sis a picture of my mom, her dad and 6 of her siblings when they we just kids sitting on the running board of an old car. I haven’t delivered it yet but I am sure at age 86 she’ll love it. For my brother-in-law who is a Retired Navy Chief Petty Officer we bought him a bird house with Navy colors and Navy emblem at the entrance hole. We bought the beautiful bird house from Paradise Birdhouses in Youngsville NC. That have a wide selection of bird houses and their new bat houses.

June 24, 2021
Unprompted review

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