The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
Company replied
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
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Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
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Reply from qoctor
Hi Greg,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
These guys lie to you
These guys lie to you. They do not call . If you want anything done , go to the Ombudsman and submit your complaints.
This is a shady fraudulent service.
I read your reply. You are a bunch of liars , you are just a cash grab service that needs to be shut down and I encourage anyone who uses your service to report your malpractice to the appropriate agencies
March 2, 2026
Unprompted review
Reply from qoctor
Hi Dylan,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had a frustrating experience.
As per the confirmation emails issued to you, your orders have been refunded in full due to the safety concerns we have been discussing via email. We are sorry about any inconvenience caused by this, however patient safety and fostering routine follow up care is at the cornerstone of our values and practice.
Please do not hesitate to get back in touch with us if we can assist with or clarify anything further.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Huguette,
Thank you for your feedback.
We understand your concern regarding the callback. Upon review, we can confirm that your order has already been completed.
May we please ask the reason you are requesting a callback? We would be happy to assist you further.
Please also note that you can reach our customer service team via email at info@qoctor.com.au or through our live chat service for immediate assistance.
Kind regards,
Ron
Professional and Efficient Online Care
Professional, knowledgeable, and easy to talk to. The online consultation was seamless and I received clear, helpful advice. Would definitely use this service again.
February 16, 2026
Reply from qoctor
Hi Tom,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I never recieved my referral despite…
I never recieved my referral despite being called by a doctor and was told it would be emailed to me. What email address is on file for me?
February 19, 2026
Reply from qoctor
Hi Charlie,
Thank you for your feedback and we are truly sorry for the experience.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent you a separate email for your review.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Susan,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
It's so nice to feel heard.
It's so nice to feel heard.
Great service: prompt, thorough and concise.
February 16, 2026
Reply from qoctor
Hi Lis,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Great service but got charged twice for…
Great service but got charged twice for 1 appointment.
February 23, 2026
Reply from qoctor
Hi Rachael,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Please know that we have sent you a separate email for your review.
Kind regards,
The Qoctor Team
Prescription was never sent through to…
Prescription was never sent through to pharmacy. Gave address on the phone call. Waste of $60.
February 16, 2026
Reply from qoctor
Hi Abi,
Thank you for your feedback.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent a separate email for your review.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Sampath,
Thank you so much for your wonderful feedback! We’re truly grateful to hear that you found our service reliable and our communication helpful.
Providing consistent support and clear communication is something we genuinely strive for, so your kind words mean a great deal to our team. It’s always encouraging to know that our efforts are making a positive difference.
We appreciate you taking the time to share your experience and we look forward to assisting you again whenever you need us.
Warm regards,
The Qoctor Team
Reply from qoctor
Hi Gerson,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Sadly I never received my referral
Sadly I never received my referral, sent a follow up email to qoctor too. My appointment was one week ago but hopefully I’ll get it soon.
February 19, 2026
Reply from qoctor
Hi Julia,
Thank you for your review and we apologize for the trouble.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent you a separate email.
Kind regards,
The Qoctor Team
Very quick
Very quick, efficient and convenient service. It is a hassle free booking service.
February 20, 2026
Reply from qoctor
Hi Nanita,
Thank you so much for your kind words! We’re thrilled to hear that you found our service quick, efficient, and convenient. Making healthcare hassle-free is exactly what we aim for, and it’s wonderful to know we hit the mark for you.
Your feedback truly means a lot to us and motivates our team to keep providing the best possible experience.
We look forward to assisting you again whenever you need us!
Warm regards,
The Qoctor Team
easy to access and convenient
February 13, 2026
Reply from qoctor
Hi Arnel,
Thank you so much for your lovely feedback! We’re delighted to hear that you found our service easy to access and convenient, that’s exactly what we aim to provide for all our patients.
Making healthcare simple and accessible is very important to us, so it truly means a lot to know we’ve achieved that for you.
We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
Warm regards,
The Qoctor Team
My doctor was doing a referral for my…
My doctor was doing a referral for my son’s paediatrician and when I stated his birthdate was “20” he clarified 1920!!! No my son needing a paediatrician is not 105 years old. He then proceed to update the referral with my personal birthday in the 90’s. No common sense was used.
February 20, 2026
Reply from qoctor
Hi Amy,
Thank you for your review.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent you a separate email for your review.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Karuna,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I was required to spend more
I was required to spend more on my appointment for required medical treatment. But was just asked how long do you need off and no interest in reason of appointment.
February 20, 2026
Reply from qoctor
Hi Jason,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding your recent consultation.
Please note that Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. However, if you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au
, and we will be more than happy to assist you.
We truly appreciate your feedback, as it helps us improve our services.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Natasha,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Ankush,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy and efficient to use
The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour which was important as I have a vety busy work schedule. My referral was delivered promptly. This was my second time using qoctor and will certainly use again.
February 16, 2026
Reply from qoctor
Hi Vibeke ,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
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