Let’s talk about the shoes first — incredible quality, so comfortable, and they look absolutely fabulous! Now let’s talk about the company itself. I’ve now bought 3 pairs, and sadly one didn’t f... See more
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Amazing company - firstly for the price and quality of their items - AMAZING . Secondly the communication with staff, their understanding when a mistake was made, MINE not theirs and the way it was... See more
Company replied
Customer service is and absolutely the best. Quick answering times, very precise explanations on processes. The size I ordered for my clogs were too big, I contacted them, they right away gave me opti... See more
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I read lots of reviews prior to my purchase. I ordered the duo of suede clogs. After placing my order, I didn't get any order confirmation and my back account had been debited...my initial thought was... See more
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4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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I ordered a EU 46 and they were…
I ordered a EU 46 and they were marginally too small for me. I contacted Ashley and her team, and they told me they had a donations based scheme for exchanges, which is awesome and so positive. I gave my EU46 to a close friend and they sent me some 47. All timely communications. Would highly recommend the clogs and the company.
June 1, 2026
Unprompted review
Reply from Qomfort Co.
Hi Freddie,
Thank you so much for the 5 stars and for sharing your experience.
I’m really glad we could help you get the right size sorted quickly, and it’s especially nice to hear you were happy with our donation-based exchange process. Turning those pairs into something useful for someone else while getting you into the right fit is exactly what we aim for, so I’m glad that worked out well for you (and great that your EU46 went to a close friend too).
We also really appreciate your kind words about the communication and the recommendation - that means a lot to our small team.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Totally unreliable
More than three months of waiting since I placed the order, only to receive half of the goods. And in the end it's Made in China
May 15, 2026
Unprompted review
Reply from Qomfort Co.
Hi Marco,
Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience with your order.
We take delays and incomplete deliveries seriously, and I understand how frustrating this would have been after waiting for your items.
To all customers reading this, as stated on our website, this is exactly why we encourage you to reach out to us at hello@qomfortco.com if there are any issues with your order, so we can assist you directly with a return, exchange, or further support.
At this stage, we’re unable to locate your order under the Trustpilot name used for this review. Could you please email us with your order number and any relevant details so we can verify what happened and look into this properly for you?
Once we have that information, we’ll be able to investigate and resolve this as quickly as possible for you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Support this business, they are going great things
Great customer service. The returned item to be donated is fabulous. A generous company spreading the love. Thank you
June 2, 2026
Unprompted review
Reply from Qomfort Co.
Hi Sara,
Thank you so much for the 5 stars and for your lovely words.
I’m really glad to hear you had a great experience with our customer service and that you appreciated the donation-based return process. We genuinely try to make exchanges as easy as possible while also keeping perfectly good pairs out in the world where they can be used and enjoyed, so it means a lot that you saw the intention behind it.
Thanks again for your kind support and for being part of our community.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Such a good service from Qomfort!
Such a good service from Qomfort!
I ordered what I thought was the correct size, but unfortunately they were too big!
I contacted the customer service team and after donating them to the local clothes bank, and providing them with a photograph of proof of donation, Qomfort emailed to say my new size was ordered and on its way, free of charge!
Really, really good service - thank you 😊
May 31, 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience! I’m so glad we could help get you into the right size and make the exchange process as easy as possible.
We love hearing that the donation-based exchange worked well for you. It’s our way of making sure perfectly good pairs can go to someone who needs them, rather than ending up in landfill, so it means a lot that you took the time to donate your original pair.
Thank you again for your kind words and for supporting our little Aussie-based brand. We hope your new pair fits perfectly and keeps you comfy for years to come 😊
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
You Get What You Pay For
These shoes are a testament to the old adage - "you get what you pay for".
As much as I wanted to really like these dupes, I just don't. I ordered my normal size based on their sizing chart and they fit ok, however the footbed material they use does not form to my feet, I've been wearing the sandals for a month now and they are still flat.
The customer service is good, the courier company they use in Canada lost one of my orders and they sent me a replacement order which arrived quite fast. So for that they get the 3 stars.
I will continue to wear these around the house and in the garden but if I really want a good quality sandal that is made to last and can be refurbished I will always stick with Birks.
June 1, 2026
Unprompted review
Reply from Qomfort Co.
Hi Stacey,
Thank you for taking the time to share your feedback. While I’m pleased to hear that our customer service team was able to quickly resolve the issue with your lost parcel and get a replacement out to you, I’m sorry to hear that the sandals haven’t met your expectations.
Everyone’s feet are different, and comfort can be quite personal. While many of our customers find the footbeds become more comfortable with wear, we understand that not every style will suit every person in the same way.
We do appreciate your honest comments and are glad to hear you’re still finding them useful around the house and garden. Feedback like yours helps us continue improving our products and customer experience.
Thank you again for giving Qomfort Co. a try and for acknowledging the support you received from our team.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing customer service.
So, the clogs run a little bit small, but not a problem, the customer service is wonderful and replacement pairs were dispatched in an instant.
Brilliant. Thank you.
May 31, 2026
Unprompted review
Reply from Qomfort Co.
Hi Andy,
Thank you so much for the 5 stars! I’m really glad we could get the sizing sorted for you quickly and make the exchange process nice and easy.
Sometimes a small size adjustment is all it takes to find the perfect fit, so I’m happy to hear your replacement pair was dispatched straight away. Thanks as well for the kind words about our customer service - the team will love hearing this.
We really appreciate your support of our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
High quality company
I had to make an exchange, and instead of having me send the shoes back, they had me donate them to a local charity, which I really love. The shoes are great, comfy, and every bit as quality as the bigger name brand shoe, just way less expensive!
May 28, 2026
Unprompted review
Reply from Qomfort Co.
Hi Rob,
Thank you so much for the 5 stars and for sharing this! I’m really glad you’re loving the comfort and quality of the clogs, and it means a lot to hear you feel they stand up alongside the bigger name brands.
I also really appreciate you mentioning our donation-based exchange program. We wanted to create a process that’s easy for customers while also making sure perfectly good pairs can go to someone who needs them instead of ending up in landfill - so hearing that resonated with you is incredibly special.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered a pair of clogs and a pair of…
I ordered a pair of clogs and a pair of slippers in my usual size, when they arrived and I tried them on they were too small, I emailed to enquire how to return them. I was informed that as long as proof of them being donated they would then process an order for the next size, great providing you can take them to a charity shop or clothes bank. I then emailed again asking what would happen if these replacement ones were too big, but you can only do a return/ donation once. So to be on the safe side I have requested a refund as I don't want clogs or slippers I can't wear. I have now emailed them 2 possibly 3 times requesting this information and I still haven't received a reply. The delivery also took longer than I expected it to.
May 22, 2026
Unprompted review
Reply from Qomfort Co.
Hi Dee,
Thank you for taking the time to leave your feedback, and we’re sorry to hear this experience has been frustrating for you.
We do want to clarify for anyone reading that our donation-based exchange program is designed to save customers the hassle and cost of shipping items back internationally, while also keeping perfectly good pairs out of landfill. Many customers really appreciate this option, though we understand it may not suit everyone’s circumstances.
At the moment, we’re unfortunately unable to locate an order or active support ticket connected to the details on this review, so we can’t see the current status of your correspondence or refund request. We’d really appreciate it if you could contact us directly at hello@qomfortco.com with your order number so we can look into this properly and assist you as quickly as possible.
We also apologise if the delivery timeframe felt longer than expected. As noted on our website, shipping times can vary depending on destination and carrier processing.
To all customers reading this, if there are ever any issues with an order, we always encourage reaching out to us directly at hello@qomfortco.com so we can resolve things quickly and internally. If you’re unhappy with your purchase, we are absolutely happy to assist with a return, exchange, or refund in line with our policy.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Chemical smelling and feel cheap
Honestly the chemical smell when I first took these out of the packet was overwhelming. I just came back from Bali and they smell and feel like the knock off birks. I wouldn’t pay more than $40 for these.
May 28, 2026
Unprompted review
Reply from Qomfort Co.
Hi Kristina,
We’re sorry to hear you were disappointed with your purchase. A slight smell can occasionally occur straight out of packaging due to the materials being freshly sealed in transit, however this should air out quickly once opened.
To all customers reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and internally. If you’re not happy with your purchase, we can absolutely assist with a return or exchange.
We genuinely appreciate all feedback and always want the opportunity to help make things right.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing company
Amazing company - firstly for the price and quality of their items - AMAZING . Secondly the communication with staff, their understanding when a mistake was made, MINE not theirs and the way it was managed . The duplicate coloured item given to charity and a promise of an alternative item sent to me with no cost for item or postage. Never have I know such a company.
Simply the best - have already ordered some socks etc and spread ‘ the word’ with friends and family’. ❤️❤️❤️❤️
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Sandra,
Oh wow - thank you so much for this incredibly kind review. Reading this honestly means the world to us.
I’m so happy you’ve been impressed with both the quality and value of our products, and I really appreciate your understanding around the order mix-up too. These things happen, and we always just want to make sure our customers feel looked after and end up with the pair they truly want.
Thank you as well for donating the duplicate pair to charity - that exchange program is something we care deeply about, so hearing how much it meant to you is really special. And the fact that you’ve already ordered more goodies and have been spreading the word to your friends and family absolutely makes our day ❤️
We’re so grateful to have you in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Support this business!
Customer service is and absolutely the best. Quick answering times, very precise explanations on processes. The size I ordered for my clogs were too big, I contacted them, they right away gave me options; exchange or return. Didn't even need to send back the clogs. Donated them instead! Such a great initiative, this is a great company. Wow!
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Lana,
Thank you so much for the 5 stars and for such a thoughtful review! I’m so happy to hear our customer service team was able to help you quickly and make the sizing exchange process clear and easy.
We know getting the right fit matters, so we always want to offer flexible options and make things as stress-free as possible. And thank you for embracing our donation-based exchange initiative too - keeping perfectly good clogs out of landfill and giving them a second life locally is something we care deeply about.
Your kind words truly mean a lot to our whole team. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
My friend and I ordered 2 pairs and one…
My friend and I ordered 2 pairs and one was perfect. The other was a little too big so instead of returning, Qomfort encouraged us to donate the pair to a local homeless shelter and provide proof so they would then send a free exchange pair. This is a really cool program, was easy to do and helps the community in the process. Will be recommending Qomfort to anyone now and their great service is appreciated. Thanks a bunch! The clogs are really comfortable and high quality too!
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Bilal,
Thank you so much for the 5 stars and for taking the time to share this experience. I’m so glad one pair was perfect straight away, and that we could easily sort the sizing on the second pair for you.
It means a lot that you appreciated our donation-based exchange program too. We really wanted to create something that not only makes exchanges simple for customers, but also helps local communities and keeps perfectly good clogs out of landfill. Hearing that you thought it was a cool initiative honestly makes our day.
And thank you for the kind words about the comfort, quality, and service - plus the recommendations! Support like yours means everything to our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent customer service!
I ordered a pair of clogs each for my wife and I. At the price I thought it was worth a punt. I was surprised and delighted by the quality. Unfortunately mine were to small so I would recommend a size up from your usual size. I used their returns program and gave mine to a local hospice charity shop. A new pair in the next size are on their way. All round excellent customer service and a great returns policy to give to charity and save extra shipping miles.
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Steve,
Thank you so much for the 5 stars and for taking the time to share such a thoughtful review!
I’m so happy to hear you and your wife were pleasantly surprised by the quality of the clogs. We know trying a new brand can feel like a bit of a gamble sometimes, so feedback like this really means a lot.
Also really appreciate you mentioning our exchange program and the local hospice charity donation. We wanted to create a returns process that’s easier for customers while also reducing unnecessary shipping and keeping perfectly good pairs out of landfill, so hearing that you valued that is incredibly special to us.
Thanks again for your support, and I hope your new pair in the larger size fits perfectly when it arrives!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I have ordered taupe sandals and clogs
I have ordered taupe sandals and clogs. When they areived, i realistę that taupe for me is more like brown than beige, so I asked which way i can arrange exchange not to have additional shipping costs. The Company has a policy i could not believe at first- when you send a pair of shoes to someone in need (donate to charity), you get a new pair completely free of charge! After presenting the proof of the donation, which in my case was the movie with sending the package to the house of lonely mothers that i support regularly, i have just received a confirmation that a new pair has been sent to me and i look forward to see it in new colours, and for this experience i will always recomend this brand to my friends. The shoes are lovely, high quality materials, simple design and very , very comfortable!
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Ewa,
Wow - thank you so much for this beautiful 5-star review. Reading this genuinely made our day.
I’m so happy to hear you’re loving the quality, comfort, and simple design of the shoes, even if the taupe colour ended up being a little different from what you expected. And thank you for trusting us through the exchange process.
What an incredible cause to support as well - knowing your original pair went to a home for lonely mothers is exactly why we created our donation-based exchange program. Hearing stories like yours reminds us how much good can come from something as simple as a sizing or colour swap.
Thank you again for your kindness, for supporting our little Aussie-based brand, and for recommending us to your friends. We’re so grateful to have customers like you in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Shoes are very nice and super comfy
Shoes are very nice and super comfy. Customer service is brilliant! I would highly recommend supporting this small business.
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Limo,
Thank you so much for the 5 stars and for your kind words! I’m so happy to hear you’re loving how comfy the shoes are, and it means a lot to hear such lovely feedback about our customer service too.
We truly appreciate you recommending and supporting our little Aussie-based brand - customers like you are the reason we get to keep doing what we love.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Very fast and kind customer service
Very fast and kind customer service, thank you. Above and beyond. I appreciate you ❤️🔥
May 27, 2026
Unprompted review
Reply from Qomfort Co.
Hi Georgia,
Aww thank you so much for the 5 stars and your lovely words ❤️🔥 We’re so happy we could help and that our customer service felt fast and supportive for you.
Going above and beyond for our customers is always the goal, so this truly means a lot to our team. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Terrible fit
Terrible fit. Shockingly uncomfortable footbed. The width is much less than a normal shoe. I can't believe any of the reviews are real.
Added; The company is quicker to reply to bad reviews on this website than customer service. Looking to return and get a refund but the process is incredibly slow.
May 25, 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re really sorry to hear the fit and comfort weren’t right for you. Comfort can be very personal, and while many customers love the fit of our clogs, we completely understand they may not suit everyone’s feet or preferences.
To all customers reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and internally. If you’re not happy with your purchase, we can absolutely assist with a return or exchange.
We genuinely want every customer to end up with a pair they love, and our team is always happy to help.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
They are thoughtful and open in…
They are thoughtful and open in conversation. Great company!
I used the size gide and ended up ordering size 38, only it was to big. I now exchanged them with size 37
May 26, 2026
Unprompted review
Reply from Qomfort Co.
Hi Channah,
Thank you so much for the 5 stars and for your kind words! I’m really glad we could help get the sizing sorted for you and that the exchange to the size 37 was nice and easy.
Sizing can sometimes be a little tricky even with the guide, so we always want to make sure the process feels open, supportive, and stress-free. We truly appreciate your support and are so happy you had a great experience with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fantastic company
Fantastic company. Customer service is exceptional, unbelievable value for money and if incorrect item/wrong size ordered they ask you to donate to charity rather than send back to them, sending a replacement free of charge. Could not recommend more.
May 26, 2026
Unprompted review
Reply from Qomfort Co.
Hi Angus,
Thank you so much for the 5 stars and for such an amazing review. I’m really glad you’ve had a great experience with both our clogs and customer service.
We know mistakes with sizing or ordering can happen, so we’ve worked hard to make the exchange process as easy and stress-free as possible. Having customers donate their original pair to charity instead of shipping them back is something we care deeply about, so it means a lot that you appreciated it.
Thanks again for recommending us and for supporting our little Aussie-based brand - we’re so grateful to have you in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Love them
The product arrived in a week, they are so comfortable. Unfortunately I got the wrong size, had no problem exchanging. Team were wonderful!! Quick response time 😀
May 26, 2026
Unprompted review
Reply from Qomfort Co.
Hi Fran,
Thank you so much for the 5 stars! I’m so happy to hear your clogs arrived quickly and that you’re finding them super comfortable.
Sizing mix-ups happen sometimes, so I’m really glad the exchange process felt easy and that our team could help you out quickly. Thanks as well for the lovely words about our customer support - we truly appreciate it 😀
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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