Qonooz Reviews 22

I needed a birthday present for my son. Sarah explained all the nuances and subtleties, since I had no experience with Qonooz before. As a result, I made an order and paid for a gift for my son, Sarah promised additional packaging so that the order arrived intact. The second time I make a purchase in Qonooz, a professional team and an excellent seller. I recommend it to everyone!

To be honest and the beginning I was a little bit skeptical about ordering from Qonooz for the first time because of many comments I've read about, but then I make an order for a phone I was unable to find in any other website, but Qonooz having many models of it.
I make my order and I received it in the last estimated delivery day
I will order again from Qonooz for sure because also they are providing an after-sale prompt support which provide guide for me to install a specific software.
seems in a specfic period there was a problem with their website or in their staff and the response was weak but after that I am receiving a stable support over email. thank you

HIGHLY RECOMMENDED
I ABSOLUTELY LOVE QONOOZ

They refused to return my money. I'm not buying from those again. I don't recommend anybody or buy of them

I have had nothing but excellent service from Qonooz twice my order arrived 1 day late and they automatically compensated me with 10 AED credit. Affordable prices & quality products , nothing has arrived damaged and Qonooz is 100 times better. I have ordered dozens of times and will continue to do so.

I have had positive experiences with this website. I have purchased items from Qonooz about 5 times.
All items except one arrived in good working order, a smartwatch that did not work properly. After emailing Qonooz’s customer service department I received a refund for the malfunctioning watch.

Worst website cant even cancel the order after paying just scammers and cant even taking return tottaly waste website please save your money and dont order from websites like this

Delivered as promised, though with a slight delay. Add a customer support call line and this company will be top notch.

Don’t buy from them !!
They have the worst customer service ever ,
Nobody wants to handle my inquiry or even answer to me emails .
I hope the owner or someone feels petty of how they destroying this company to deliver this message to him

They have made my experience horrible with shopping. I ordered 3 mijia juicer of xiaomi and they sent me three juicers of local quality and brand. I feel cheated. I paid cash on delivery. They cheat people. I recommend not to buy anything from them. I need my refund and I have dropped an email. Please reply and refund my amount in cash. Order number : QZ-84986-AE. Order value : 327 aed

They don’t even respond to emails. Payed for express delivery and it’s been a week since my order. They just type like a bot saying we are extremely sorry and so on sounding like a machine typed it. So unhappy with this sites service. Will not purchase again.

Update it’s been 12 days since my order and still not arrived while the site says 12th on delivery date and they have not said anything

Its really stressful doing shopping nowadays, but I must say after being a customer of Qonooz they just made it horrible and more unfaithful for me to trust on online shopping, its been 96 hours since i made an order, which needs to be delivered in 24 hour after making an order as per their confirmation and written before making the order, I have made an online transaction with them via using my debit card and the amount was 2681.64GBP + 73.00GBP Taxes Additionally. as the amount left from account after 24 hours, yet they send me an email after 48 hours of asking my personal information as in a shape of picture.
They required Information Such as.

Please send us an unedited photo taken by a camera or a phone of the following below:

Passport Copy of the cardholder
A Selfie Holding your Passport

Which i forwarded them without asking any further questions, now after sending them they stopped responding for a complete 1 day, after that they send an email saying, they have send an OTP for further security check on my number which i didn't received until i send them an email (telling them i didn't received any after 5 hours) I must say, they are worst at responding or prioritizing their customers i must say everyone never ever buy with or shop with them. you have to beg for getting your order even after paying your own money.

Good packing and excellent delivery
I will repeat this experiment again and again

Great support received via WhatsApp Business Account - All my questions were answered and delivery was prompt within a day.

Literally perfect! Friendly customer service, they treated and handled my request efficiently & professionally!

Best online shopping platform, extremely helpful and kind staff!

Amazing customer service .. authentic products .. Qonooz are a major go 👌🏼

Excellent services and fast delivery, their prices are reasonable, and product quality is just perfect.