QONZER Reviews 146

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, highlighting exceptional customer service that goes above and beyond. Many people appreciate the personalized approach and the team's deep knowledge, which helps resolve issues efficiently and effectively, even for those less tech-savvy. The service is frequently described as reliable, stable, and providing excellent performance, with many users noting the ease of setup and management. However, some customers also noted occasional issues with the website being slow or buggy. A few other people also felt that the support system could be inconsistent, with some experiencing delays in response times or difficulties in getting advanced technical assistance, particularly during weekends or when specific staff members were unavailable. There were also isolated mentions of volatile servers and issues with billing transparency.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the awesome service, quick setup,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast and efficient support,... See more

Technology

Reviewers mention positive feedback about technology. Customers appreciate the powerful and stable... See more

Website

People report ambiguous experiences with the website. Some customers found the dashboard clean, simple, and... See more

Based on these reviews

Rated 5 out of 5 stars

Best Game Hosting out there. In comparison to others they are really transparent with what hardware you get in your package. 0 Issues for multiple months and instant support no matter the time and day... See more

Rated 5 out of 5 stars

Cost is good compared to other companies. They're very communicative when server issues arise and will do their best to help resolve. The servers run on pretty good hardware so you won't have to worry... See more

Company replied

Rated 5 out of 5 stars

Garry's Mod is a complex and demanding game. As we serve a large and active community, we’ve been facing intense DDoS attacks recently. For the first time in Turkey, we chose Qonzer for their DDoS p... See more

Rated 5 out of 5 stars

While experience issues with one of our game servers for our group I reached out to the live chat support. I am not good with technology and the person on the other end was incredibly helpful. Not onl... See more

Company replied


Company details

  1. Gaming service Provider
  2. Video Game Rental Store
  3. Web Hosting Company

Written by the company

Qonzer is a company formed by hosting industry experts and developers who, of their combined decades of profession, noticed negative trends such as overloading servers, bad hardware practice and generally ripping clients off becoming all to common place. Our mission is to stop and defeat these negative trends that we found to only benefit hosting providers whom focus is solely on money and not the quality of service clients are actually getting. In 2021 we started our market research, purchased game servers from over 20 separate providers and spoke to over a 100 game server clients who we found through open marketing. We decided to delve into this major gap (that shouldn't exist) in the market, identifying key problems and solving them with game-changing solutions. With Qonzer, there will be NO MORE, bad performance, costly services, lies about hardware and more specifically the amount of services running on machines. You deserve better and to know exactly what you are getting and this is how we've done it. We operate exclusively on premium hardware like the Ryzen 7950x and the 9950x. We don't engage in selling slots, and we believe in transparency and innovation. Our company ethos is Your Server, Your World. What we mean by that is you paid for the service, and we plan to let you set the limitations on what that hardware can do.

Your Server, Your World

Transparency and Innovation

We at Qonzer will always continue to set trends and push the bar of what this industry should do. Far to long have customers been ripped off by selling false hardware and underdelivering. Charging for slots, maximizing performance you already paid for. The formula is simple. Rent a server from us, you get what you paid for. Nothing less.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Qonzer has very excellent support

Qonzer has very excellent support, very friendly and helpful.

Performance is good. The panel is a bit confusing and could use a rework, but it's manageable.

January 1, 2026
Unprompted review
QONZER logo

Reply from QONZER

Hello Sam,

Im glad you are enjoying the service! If you are having issues navigating the panel, please let us know!

Rated 5 out of 5 stars

Top Notch Service

I've had problems with previous virtual server hosting companies, majority were just giving the services bought and lack of support. In Qonzer, no matter how annoying I was, they answered professionally and helped me until everything was resolved. All I can say is, don't settle for less. Pick qonzer as your main hosting provider, you won't regret it.

December 21, 2025
Unprompted review
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Reply from QONZER

Hello Em,

Thank you for taking the time to leave us a review! Im glad that we were able to get you setup and running!

Rated 5 out of 5 stars

Great Hardware

Everything runs smoothly, response times remain fast, and uptime is consistently reliable. The quality delivered here is far beyond what typical mass-market hosting provides.

Yes, the plans cost more than 2€, but they deliver performance that exceeds mass-hosting solutions by a factor of one hundred. The difference is clear, measurable, and noticeable in daily operation.

There is no comparable offer that matches this level of power for such a fair price. For anyone who needs genuinely strong and dependable hosting, this provider is the only sensible choice in this range.

December 9, 2025
Unprompted review
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Reply from QONZER

Hello Niclas,

Thank you for taking the time to write us a review. We totally agree, that you get what you pay for with us.

Rated 5 out of 5 stars

BEST HOSTING PROVIDER !!

I’ve been using Qonzer Hosting for a while now, and I’m genuinely impressed with the quality of their service. The performance is fast and reliable, with zero downtime so far. What really stands out, though, is their customer support. Whenever I’ve had a question or needed help setting something up, their team responded quickly, professionally, and with real knowledge—no copy-paste answers.

The dashboard is clean and easy to navigate, which made moving my sites over incredibly smooth. Pricing is also very fair for the level of speed, features, and security you get.

Overall, Qonzer Hosting has exceeded my expectations. If you’re looking for a trustworthy, responsive, and high-performance hosting provider, I highly recommend giving them a try.

December 2, 2025
Unprompted review
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Reply from QONZER

Hello JT,

Thank you so much for taking the time to leave us a review. Im glad the service is going great! Let us know if you need anything in the future

Rated 1 out of 5 stars

Unreliable Support System and Poor Transparency

I am disappointed with the support system. During hosting-side issues, ticket submissions are suspended, preventing timely assistance. Outage notifications are infrequent and often delayed, which makes it difficult for users to stay informed. Because resolving problems requires a certain degree of technical expertise, this service may not be suitable for all users.

November 1, 2025
Unprompted review
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Reply from QONZER

Hello,

I sincerely apologize for the untimely response. We do not suspend tickets during outages and try our best to keep support times as low as possible. With us being a small team this can be a challenge. We would like to invite you to open a Livechat so we can work on fixing this for you!

Rated 5 out of 5 stars

Amazing services

Amazing services, customer support, and prices are decent.

November 12, 2025
Unprompted review
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Reply from QONZER

Hey Kristoffer,

Thats awesome, and glad to have you!

Rated 5 out of 5 stars

Support staff is AMAZING

Server performance is great, the panel is very easy to use and configure, and they have probably the best, most chill, down to earth support staff I have ever seen -- and I work in IT support. The support tech Echo was incredibly personable and very helpful, and even went beyond the support I asked for and asked about general performance and gave some helpful advice. By far the best support staff I have ever spoken with!

October 21, 2025
Unprompted review
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Reply from QONZER

Hello Andrew,

With as crazy as the industry is, we know support is key. Glad we were able to get you guys setup!

Rated 5 out of 5 stars

Couldn't ask for more!

Support staff was very helpful with helping transfer save data from another provider. Every question I've had has been answered promptly and expertly!

October 20, 2025
Unprompted review
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Reply from QONZER

Hello David,

Yep we offer a free transfer. Glad the support team was able to get you setup!

Rated 5 out of 5 stars

Almost 1 month of use

Almost 1 month of use, I use VDS in Singapore and everything is fine, VDS performance is great, support team is quite genuine

Still looking for stability and performance, not overselling like many other vendors.

Thank you.

October 19, 2025
Unprompted review
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Reply from QONZER

Hello,

Glad you are enjoying the service!

Rated 5 out of 5 stars

Great Server Host

Cost is good compared to other companies. They're very communicative when server issues arise and will do their best to help resolve. The servers run on pretty good hardware so you won't have to worry much about too many add ons for your server. Other companies just make it difficult where you have to adjust and pay for every bit of hardware upgrade. Overall really good experience.

October 17, 2025
Unprompted review
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Reply from QONZER

Hey Shen,

Thanks for the review! Glad we were able to get you sorted out :)

Paying for upgrades really just feels like paying for the same thing twice.
Dont tell our competitors, we are happy to have their customers come over

Rated 5 out of 5 stars

Very good servers

Very good servers, but it's really the help and support service they offer, which is very fast and effective. Don't hesitate to sign up for this service. It's more expensive than the others, but it's well worth it.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier support team

One of the best support teams i've seen out there.

I rented a small game server, had some payment issues at the start due to my card provider, nothing to do with Qonzer, yet the support investigated the issue with me when i contacted them and went in depth to find out what happened and explained clerly what happened and how to proceed.

Then I upgraded the server to the next tier, but due to a back end process the upgrade didn't reflec ton the actual server, again i contact the chat support, and within less than 10-15 minutes, the upgrade is reflected.

I ended up requesting a cancellation within 5-7 days, due to the game not meeting my expectations, the cancellation had nothing to do with the server or service. i asked the chat team again what the cancellation process was, and they surprised me with a cancellation within 7 days gets a full refund. and did that immediatly without giving me any hassle at all.

the experience as a whole from the support team was absolutely stellar, I had some hickups with the server upgrade and payment, but both were promptly addressed in a very professional and satisfactory manner.

100/5 stars. fully recommend this hosting service

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company!

Best game server hosting service that I've experienced. Support staff answers within 10 minutes on the website and super fast and efficient support. Treat them well and they treat you the same. The servers are very reliable and always keep low ping for me.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Stable & Secure Hosting for Garry’s Mod Servers

Garry's Mod is a complex and demanding game. As we serve a large and active community, we’ve been facing intense DDoS attacks recently. For the first time in Turkey, we chose Qonzer for their DDoS protection solutions and server stability. Thanks to their solid infrastructure and responsive support team, we were able to overcome major issues smoothly.
I truly believe our long-term partnership will continue.
Big thanks to the Qonzer team — highly recommended.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best Game Hosting out there

Best Game Hosting out there. In comparison to others they are really transparent with what hardware you get in your package. 0 Issues for multiple months and instant support no matter the time and day. I run 3 servers so far, 2 for rust 1 for V rising, V rising was upgraded from diff host, and players noticed huuge diff in server performance no more complaining about random server crashes, lags or memory leak. Totally worth your money!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support

The website can be a little slow at times and buggy
However they have a extremely fast support team that is extremely nice
NOT bots they do not use AI you can actually meet the support staff in their discord
Genially recommend the hosting website
and if you cant do something in the website you can export all the files and then use that to make whatever changes you couldn't

overall amazing service

July 30, 2025
Unprompted review
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Reply from QONZER

Hey, thank you so much for reviewing us.

We'd love to talk to you more about the slow loading and bugs you mentioned in your review.

If you have the time please contact us on Live Chat and we can take a look at this for you, at the very least diagnose the delays you mentioned.

Rated 5 out of 5 stars

Consistent high performance

I used Qonzer to start a game server in Japan. The server TPS consistently stays at 20 at P99 level with around 50 player count and 4200+ in game entity daily average.

August 31, 2025
Unprompted review
QONZER logo

Reply from QONZER

Hey Lawrence,

Thats amazing! Glad we are exceeding expectations!

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