Quadient UK Limited (Formerly Neopost UK Ltd) Reviews 

Customer services was rude and unhelpful, didn't give me a chance to understand the issue or try to understand why i called.

We have not heard anything from you about cancelling the hire of your franking machine and your collecting the redundant machine for our premises.

The operator waited patiently while I was doing what I needed to do on the website. I was making an individual payment for some additional mail that we needed to post.
She was very helpful and did not rush anything at all.

If was very easy to request a refund after closing our account, excellent service with Ruby today - thank you

we've been a customer of Quadient for a good few years now, I've recently had several meetings with Jack Edwards regarding information on upgrading to new software, what amazed me was his eye for detail and knowledge, no question was left unanswered he would research or refer to his colleagues if he didn't know the answer and get back to me promptly with a reply, 10/10 for customer service and excellence he really put the customer first and nothing was too much trouble for him, the overall customer client experience provided by Jack was faultless

R Down

Tried to use three Quadient lockers a couple of days ago - the first one would scan the code but then didn't offer to print the label (despite having a label printer built into it), the next one would scan the barcode but the screen remained black and unusable, I then went to a third location to find it saying "Sorry, the drop off is temporarily disabled. Please find another place to drop your parcel."

Very frustrating and although the concept of supporting multiple couriers is good I'm yet to find one of these lockers actually working. In comparison the Amazon lockers just seem to work flawlessly.

Dreadful support, hard to get hold of.

Quick, easy, efficient

Impossible to get a refund for a failed print because Quadient request a download that is impossible to generate as the tabs are unavailable in our software. A screenshot of proof of the purchased postage was not good enough. Not impressed at all.

THE CUSTOMER SERVICE LADY WAS VERY HELPFUL AND TALED ME THROUGH IT STEP BY STEP

very helpful helpdesk staff.
I rang twice and and my problem got sorted out

Issue with registered email address. No communication given that the rules for characters contained in addresses was changing. Resulted in down time. This was made worse by more poor communication for the fix.

No-one answers any queries

Attentive and helpful.
Was able to speak to someone who quickly helped with an account query

Using Quadient at the office (an adminsitration) I am appalled by the service: our client counsellor delivered the WRONG machines, we needed auto feed and got hand feed on 2 different sites. He also promised us to put back the return adresses on the mails without charging us. THIS NEVER WORKED. The issues has been going on for 10 days. He does not reply to our emails or our calls. We need to find an urgent solution and to get auto feed machines with a return adress asap. We also ask for compensation given the lost time. I will file a litigation : please reply to this email to avoid this.

We were able to finally resolve the issue with the device being blocked. The bill was paid but records hadn't updated to reflect this. But the operative was able to resolve this promptly.

Easy to use and easy to follow instructions. Staff are always friendly and helpful no matter who I speak to.