Been struggling for a week to find brakepads for an obscure chinese bike for over a week now. The fella on the phone managed to find them, send me a photo and arrange same day dispatch all within 20 m... See more
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These guys were helpful, appreciate the advice. I ordered my spare parts over the phone, my order was delivered the next morning. Very impressed! Thank you. Reading the 11 reviews from the same on... See more
Company replied
Bought a Quadzilla R100 for my daughter. When it turned up, there were several defects including brakes that didn't work and incorrectly set up carb. The guy at Quadzilla wasn't bothered. Starte... See more
Company replied
I've been dealing with Harry H since I owned my UF1000, he's always responsive on ebay or direct email, just bought a new CVT belt via ebay from him, received it in 2working days, just a pleasure to b... See more
Company replied
Company details
Written by the company
Quadzilla Quads distribute a range of junior ATV's and buggies, 4×4 ATVs and UTVs. Quadzilla distributes through a strong network of dealers throughout the UK and Ireland.
Contact info
Business Park, LN9 4QZ, LINCOLN, United Kingdom
- 01507523900
- customer.service@quadzillaltd.com
- quadzillaquads.com
Awful experience
Bought a Quadzilla R100 for my daughter.
When it turned up, there were several defects including brakes that didn't work and incorrectly set up carb.
The guy at Quadzilla wasn't bothered.
Started court proceedings against the supplier and they're going into liquidation so it's looking like I've spent £1,729.00 on an unusable pile of ....
December 15, 2023
Unprompted review
Reply from Quadzilla
Hi Chris, please send an email to customer.services@quadzillaltd.com naming the dealer that you purchased the quad from, and the vehicle VIN number near the footpeg of the quad. We will investigate this as a matter of urgency, and if that dealer has gone into liquidation, then we may be able to help fix the vehicle at another dealership. We at Quadzilla Ltd are the distributor, and it sounds like the dealer hasn't PDI'd the vehicle properly. Please email us ASAP so that we can fix this issue.
Kind regards,
Jasmine - Marketing Manager
Another company selling things they…
Another company selling things they don't have.
July 3, 2021
Unprompted review
Reply from Quadzilla
Hi Neil, We apologize if you couldn't find what you were looking for.
We distribute our stock of ATV's, UTV's and junior off-road vehicles from here in Lincolnshire, UK, via our network of dealers throughout the UK and Ireland.
We also stock a vast supply of spare parts from our UK warehouses, for next day delivery, quickly and efficiently.
We do hope your issue was rectified.
look up QuadWTF
April 20, 2021
Unprompted review
Reply from Quadzilla
This review unfortunately doesn't make any sense so we are unable to reply to this review.
Think twice about buying from them
I have brought both a Quadzilla quad and a Storm bike and both don’t work and have never worked properly from new.
I have tried to resolve things with the dealer and spoken to Quadzilla yet no one cares or will deal with this issues. They are under warranty yet I cannot get any reply.
They now just ignore my emails and don’t respond even thou they are under warranty.
I will have to report them to trading standards and take legal action as I am left with no choice.
January 15, 2021
Unprompted review
Reply from Quadzilla
Hi Gareth, firstly thank you for your review. Here at Quadzilla we do not sell any vehicle called a "Storm Bike". This may have been another manufacturer.
Regarding the ATV, we apologize that you had some difficulties with the dealer. As the distributor, the dealer is the first point of contact with any issues, and the ATV should have been working before you purchased the vehicle.
If the vehicle was under warranty, then it is the dealer's responsibility to rectify the issue and claim the costs from Quadzilla under warranty.
It sounds like you had some issues with the dealer, and we can only apologize for the inconvenience caused.
Don’t touch
Still waiting for my problem to be resolved how long don’t touch this company
January 4, 2021
Unprompted review
Reply from Quadzilla
Hi Richard, we apologize that you problem took a long time to be resolved.
We have many loyal customers who would disagree, and are incredibly pleased with their Quadzilla vehicles and service, hence why we have been in business for 30 years.
Given that you have taken the time to write 12 bad reviews, suggests that you may have had a bad experience previously. The company has been under new management for the last year, and can only apologize for the inconvenience caused.
These guys were helpful
These guys were helpful, appreciate the advice.
I ordered my spare parts over the phone, my order was delivered the next morning. Very impressed! Thank you.
Reading the 11 reviews from the same one person below, cannot say I received the same service.
Would recommend them.
November 18, 2020
Unprompted review
Reply from Quadzilla
Hi Tom, Thank you for your positive review. We really appreciate the feedback as our parts team distribute hundreds of parts from our UK warehouses quickly and effectively every week, as you would expect.
We pride ourselves on stocking every part here in the UK for all our current models, plus a very large stock of parts for old models too.
We hope you rectified the issue with your vehicle and look forward to hearing from you next time you may require a new part (or a new ATV/UTV!)
Failings in basic knowledge and customer support
Customer service point you towards the independent product dealers. The dealer in my area are not knowledgeable about the products and do not explain properly the extras required for the vehicles to be used. Starting to see why I should have bought a Polaris or Can-Am again.
May 28, 2020
Unprompted review
Reply from Quadzilla
Hi Eddy. We at Quadzilla Ltd are the distributors of the product, and do not deal directly with the customer, this is the job of the dealer that supplied the vehicle.
However, we do appreciate the feedback regarding our dealer network, and should be informed when a dealer is not up to standard.
Polaris and Can-Am, similarly would require the dealer to be the first point of contact with any queries. Despite of this, we do hope the issue got resolved, and apologize for any inconvenience caused.
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