Quality Bath Reviews 259

I placed an order and heard back from Dov. He kindly asked it I had doubled the strainer order, which I had. Very nice thanks.

Think twice before you order from them. You will pay a 20% restocking fee - that's high. And you will also pay the shipping fee to get it back to them. The entire fee, not just a Return Label Fee. When you buy remodeling items, they are heavy, and often expensive. I ordered one item from them, and it will be my last. I bought a Baldwin doorknob from them, for $20 less than Amazon..... but now I will pay over $60 to get it back to them. I would not recommend doing business with Quality Bath.

Ruthie in returns dept was very efficient and helpful.

Ruthie was incredibly helpful with my warranty replacement. She responded quickly, kept me updated, and had everything processed quickly. Thanks again for reminding me why I buy from qualitybath.com!

Great company. Good prices. Customer service was great. Quick shipping.

I was initially drawn to Quality Bath by great pricing, but became even more impressed with their prompt response. I made an inquiry about delivery times and within an hour, I had an answer via email from Akiva, who quickly followed-up with a quote. The product arrived as promised and exactly what I wanted.

Lea was able to help me resolve my issue. She reached out to the manufacturer on my behalf and let me know my options, all done promptly and efficiently. Thank you!

Dov from Quality Bath called me to tell me that I had ordered an extra item that was already included with the primary product, and he saved my client quite a bit. I appreciate that he caught the mistake and took action.

Dov is truly AMAZING. Fabulous customer service, knows his product inside and out, plus great prices! A truly unexpected fabulous experience when you are paying for expensive bathroom fixtures. When we ran into a problem that I had ordered something incorrectly, he had a reasonable alternative fix. Just great!

Great customer service! Quality Bath helped me get a replacement faucet right away!

Great selection of top brands, good prices, and top-notch customer service. Working with Josh, Adina, and the rest of the Quality Bath team is always a pleasure, and they truly go above and beyond. Highly recommend!

Dov contacted me that one of the items I had chosen was the wrong finish and corrected it for me! Very helpful

Akiva has helped us with several purchases for a historic building that we are restoring. He is all things that are missing in the construction trades... fast, honest and absolutely lives to help. It has been such a pleasure working with Akiva and the Quality Bath team.

100 percent follow through with an exchange - seamless experience.

Chaya was so responsive to our problem with a two year old Newport Brass faucet. The single lever faucet was leaking. She was able to identify the issue and get the appropriate part ordered and sent to us (under warranty) to resolve our problem. The process was fast and efficient. Thank you Chaya!

Chaya did a great job hunting down my questions with Buster+Punch as the assembled product in box was not clear on needing to disassemble it prior to installation. They did me a solid favor making an exception returning some items unopened as well. Very responsive and supportive.

I am in the process of renovating my property and dealing with many vendors and merchants. So far, Layla at Quality Bath has been the most attentive. She has responded in a timely manner with a great attitude. This has made a big difference. I would shop at Quality Bath again.

Akiva responded quick and provided the information I requested

Haven't received the item yet but the customer service (Akiva) was prompt, helpful and a good communicator.

Everyone at Quality bath are professional, but Akiva goes above and beyond. He is always attentive, knowledgable, and precise, while processing orders at lightening speed!