Quality Bath Reviews 259

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and extensive product knowledge, making the shopping experience smooth and manageable. Many people highlight the outstanding customer service, noting quick responses, personalized assistance, and a willingness to go above and beyond to resolve issues. The quality of the products and the overall service are frequently described as excellent, with consumers appreciating the efficiency and ease of their interactions. However, some customers also noted dissatisfaction with their recent experiences, particularly regarding the company's policies compared to competitors and issues with damaged items upon delivery, despite timely reporting.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the outstanding quality of... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional and attentive service,... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, Quality Bath’s prices beat Ferguson’s, and second, when we had an issue with our tub, they took care of communication with the vendor (Thank you Adina), which helped us tremendously. Top no... See more

Rated 5 out of 5 stars

I was fortunate to have Akiva as my Sales rep who meticulously helped me add the long list of needed items to my cart after discussing the pros and cons of the available options. I am extremely satisf... See more

Rated 5 out of 5 stars

Quality Bath consistently provides excellent products and service alike. They employees communicate quickly and well. Here, when I realized that a product I ordered had a long lead time, Tziporah mo... See more

Rated 5 out of 5 stars

Dov was great to work with. I appreciate him taking the extra time to call after an order I placed looked incomplete. He was attentive and thoughtful without being pushy. I will certainly look to Q... See more


Company details

  1. Home & Garden

Written by the company

QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Adina was excellent

Adina was excellent! Timely with communication, helpful and friendly. I’ve had nothing but excellent experiences with QB since I started using them in 2021. I will go nowhere else!!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Aron

Excellent service from Aron for our order of Bath Tub and Freestanding Faucet with great pricing.
He was amazing with following up on shipment as we needed on time delivery.
Highly recommend Quality Bath to all for low cost, high quality & on time delivery without any damages at all.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Quality Bath is awesome! Great selection of professional grade designer plumbing fixtures. Aron helped me by building my shopping cart with all the necessary parts I needed for my project. I highly recommend Quality Bath for your next plumbing project.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Akiva do a very great job

Akiva do a very great job, answers very quickly to my questions and try to help me with my requests that we can find solutions together.
As well it is great that he help me with the toilet paper holder to get these to Austria.
The supervision of the MTI bathtub was as well very good, here the supplier MTI should provide better installation instructions and informations about this bathtub but this is nothing Akiva can change or influence.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the customer…

Very satisfied with the customer service
Ruthie ( Returns) is very professional.
She helped me with the return and full refund for order placed by mistake
Good communication with customers

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Bath was transparent and…

Quality Bath was transparent and upfront the entire time. They gave an accurate estimate of when the product would arrive and it did. The prices were excellent and what arrived was exactly what I ordered. The faucets are absolutely beautiful. I would strongly recommend Quality Bath and Aron was great to work with.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Dov is great!

Dov spotted that I’d ordered the wrong item and contacted me to verify. Then he changed the order to the correct item for me.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great and responsive customer service!

Akiva was so helpful getting me the info I needed about one of the drains offered with the tub I purchased, along with helping me get the right drain purchased as well-we needed to get things done quickly and it made all the difference!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Josh Fischi--Quality Bath starts with quality service

As far as I'm concerned this company is all Josh! Those 5 stars are for Josh Fischi.
I called him with an order that needed to be rushed. He was polite, cheerful and helpful on the phone and placed my order right away. We discussed expediting costs and I paid for the rush delivery. Then he called back a few days later to say that he could send the fixture more quickly than expected and offered to return my expediting fee. Which he did, promptly. And the fixture arrived ahead of schedule!
I would hands down recommend Quality Bath as long as Josh is at the helm!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick response from Akiva

Very quick response from Akiva. I had a couple of questions about what products I need with my tub and their lead time and he got back to me very quickly. Great service!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased a plumbing part that I ultimately had to return due to a size miscalculation by my plumber. Quality Bath’s customer service for the pricing, order and shipping information, as well as guidance through the return process, was excellent. There is a restocking fee but it was clearly communicated and there were no issues. Thank you Aron and Ruthie!

September 9, 2024
Unprompted review

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