Quality Diamonds Reviews 

2,382
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing expert advice and making the entire consultation process completely stress-free and enjoyable. Consumers note that the team is incredibly knowledgeable, helpful, and patient when guiding them through selecting engagement rings and wedding bands. Some people also felt that the wide availability of different sizes, alongside clear product descriptions, made finding the ideal piece straightforward. Reviewers consistently highlight the seamless customisation options and prompt delivery times for their unique, beautifully crafted bespoke jewellery. Buyers appreciate the transparent pricing and welcoming office environment during their visits.

What people talk about most

Staff

Customers report deeply satisfying experiences with staff, highlighting their exceptional knowledge,... See more

Product

Reviewers highlight positive aspects of product quality, describing top-tier diamonds that are immaculate and... See more

Quality

People report positive experiences with quality, highlighting stunning craftsmanship and flawless stones that... See more

Service

Reviewers mention positive feedback about service, noting that everything from initial contact to collection... See more

User experience

Users describe positive interactions with user_experience, highlighting exceptional and enjoyable encounters... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options ava... See more

Company replied

Rated 5 out of 5 stars

Amazing service from all staff. Paul helped with the engagement ring, reassuring me along the whole process. Daniel with the wedding rings, once again the service was outstanding. Filled with knowledg... See more

Company replied

Rated 5 out of 5 stars

I purchased a trilogy ring with three 2 carat diamonds set in a simple platinum design. What arrived exceeded my expectations and was totaly stunning. Daniel and the team at quality diamonds were fa... See more

Company replied

Rated 5 out of 5 stars

Exceptional company to deal with and worth more than 5 stars! From beginning to end it was a pleasure to deal with such a professional organisation. Danial gave me expert advice and help, and nothin... See more

Company replied


Company details

  1. Diamond Dealer
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Store
  5. Wedding Service

Written by the company

Quality Diamonds are wholly committed to providing the very best diamond buying experience. Specialising in diamond engagement rings, diamond earrings and wedding rings, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, and we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(2,382)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a fantastic experience initially…

We had a fantastic experience initially ordering an engagement ring followed by wedding bands. Daniel was great to work with, incredibly friendly and helpful and the product was top class and a good price
Thank you!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

professional

Paul was professional. I am gonna get my engagement ring from quality diamond.

August 1, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind words! We’re happy to hear that you had a great experience with Paul and that he was able to assist you. We’d love to welcome you back when you’re ready to take the next step : )

Rated 5 out of 5 stars

Chris

The service was brilliant and Paul was very insightful and was really helpful through the ordering process

July 14, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your rewview, Chris! We’re delighted to hear that you found the service brilliant and that Paul was insightful and helpful throughout the ordering process. Your kind words mean a lot to us and we appreciate your trust!

Rated 5 out of 5 stars

Amazing service

The whole process with Quality Diamonds was fantastic. With little to no knowledge Daniel’s expertise advised me to get the most perfect engagement ring. Amazing service throughout and would highly recommend to anyone!

July 1, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your wonderful review, Steven! We’re thrilled to hear that you had an amazing experience with us and that Daniel’s expertise guided you to the perfect engagement ring. Your recommendation means the world to us and we truly appreciate your trust!

Rated 5 out of 5 stars

Very easy to navigate website

Very easy to navigate website, easy purchasing process, Paul reached out after purchase to ensure a smooth delivery on a day of my choosing. Very pleased with the service provided and the diamond was as advertised, fantastic all round will definitely come back for any future purchases

July 23, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your kind review, David! We’re delighted to hear that you found our website easy to navigate and the purchasing process seamless. We’re thrilled that you’re happy with your diamond and the service provided. Your trust means the world to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service from initial contact…

Excellent service from initial contact through to collection . Polite , helpful and flexible. Great communication and the ring was top quality and absolutely beautiful.

July 23, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your review, Ross! We’re thrilled to hear that you had such a positive experience from start to finish, and that you’re happy with your beautiful ring.

Rated 5 out of 5 stars

Excellent service

Excellent service! Paul was brilliant from start to finish when ordering an engagement ring, so good we even went back for our wedding bands. Would highly recommend.

June 20, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your lovely review! We’re thrilled to hear that Paul provided excellent service from start to finish and that you trusted us again for your wedding bands. Your recommendation means the world to us!

Rated 5 out of 5 stars

An Absolute 5-Star Experience from…

An Absolute 5-Star Experience from Start to Finish
We found Quality Diamonds purely through an online search for loose stones, and it was incredibly refreshing to see transparent pricing upfront without the usual "call us for prices “ hassle
We approached them to create two custom wedding bands inspired by a design we fell in love with at Graff. The value comparison was staggering the price difference was over £100k for just one of the rings! Quality Diamonds delivered the exact same high-calibe quality, using GIA-certified, Excellent cut, E-colour diamonds.
To ensure everything was perfect, Paul recommended creating 3D prints of the rings so we could test the size and feel beforehand. These arrived in about two weeks. Once the final rings were ready, arranging a collection appointment at their London location was seamless, and the finished rings were absolutely amazing.

We were so impressed that we decided to explore lab-grown diamonds for our other wedding jewelry. Paul listened precisely to our requirements and sourced certified lab-grown stones for custom cufflinks, shirt studs, and earrings. Their efficiency is unmatched, we had approached our local jewellers for quotes and ideas , but by the time they even responded to our initial enquiry , Quality Diamonds already had most of our pieces in production.
On top of all this, I trusted them to set a rare pink diamond I had purchased into a trilogy engagement ring. This delicate process was handled with total professionalism, and I received thorough updates at every single stage
I cannot recommend Paul and the team at Quality Diamonds highly enough. Their transparency, craftsmanship, communication, and exceptional value are second to none

June 30, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your exceptional review, Chris! We’re truly humbled and grateful for your kind words. It’s wonderful to hear that our transparent pricing, craftsmanship and communication made such a positive impact on your experience.

We’re thrilled that every step met your expectations. Your trust means everything to us and we’re honoured to have been part of your special journey. Thank you so much for your wonderful words and recommendation!

Rated 5 out of 5 stars

A 'flawless' diamond service

I made an appointment to discuss and view diamonds at their London office rather than make my choice on-line and the experience was just what I wanted. From my initial phone call to the delivery of my diamond, the service Quality Diamonds gave me was first class.

June 15, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review! We’re delighted to hear that our service met your expectations perfectly. It’s truly rewarding to know that your experience from the initial consultation to the delivery of your diamond was first class.

Rated 5 out of 5 stars

Ordered a blue diamond

Ordered a blue diamond and had it set for a pendant in less than a week. Great quality and delivered by Special Delivery to my home address.

June 18, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, George! We’re so pleased you received your order swiftly

Rated 5 out of 5 stars

I had the best experience

I had the best experience. I ordered a loose diamond for my engagement and was in communication with staff during the whole process. The staff are very kind and helpful and the process was very quick from when I ordered and when I received my package. The packaging was also very nice and organised and the diamond itself was immaculate! Thank you for this experience.

June 17, 2026
Unprompted review
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Reply from Quality Diamonds

That’s wonderful to hear, thank you for trusting us with your special purchase and for your lovely review!

Rated 5 out of 5 stars

Happy customer

That was my first experience with Quality Diamonds and I did thorough research before making a decision where to buy. I finally opted to this service and I am happy I did. Their website have wide range of diamonds so you can choose whatever you like and get that installed into your jewellery, this customisation is great. Also, all diamonds have very good description/certificates so you understand what you buy.

All services provided by the whole team of Quality Diamonds were excellent, communication was great, I was provided with all details about my order, I was kept posted about progress, I got my order delivered even much faster than it was expected, and of course my wife likes her new diamond necklace - so do I!

Thank you for your work, I recommend you to my friends!

May 11, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Yury! We’re so glad your first experience with us was a positive one and that you found our wide range of diamonds and customisation options helpful. It’s lovely to hear that everything went smoothly and that your wife loves her new necklace. We truly appreciate your trust and your recommendation to friends.

Rated 5 out of 5 stars

Exception service. Well recommended

I have been dealing with Paul and Quality Diamonds for quite a while now and each time the service has been exceptional and the quality and price of stones fantastic. The advice given by Paul is first class. This time was no different. Great stones. I look forward to many more transactions with Paul and Quality Diamonds.

May 16, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your review, Bob! We’re thrilled to hear that Paul and the team continue to provide exceptional service and value. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great experience with Daniel

Great experience with Daniel. We went back to purchase our wedding bands and he was so patient with us

April 27, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your review, Lawrence! We’re delighted to hear Daniel provided such a great experience.

Rated 5 out of 5 stars

Absolutely wonderful…

We had the pleasure to have a consultation with Lauren at the Birmingham branch and we couldn't have asked for a better experience. Lauren was charming, friendly and exceptionally knowledgable and incredibly helpful. We felt under no pressure and after our visit Lauren took time to send me some recommendations. The whole process has been wonderful and we couldn't ask for better service. Thank you!!

April 25, 2026
Unprompted review
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Reply from Quality Diamonds

We’re absolutely delighted to hear about your wonderful experience with Lauren at our Birmingham branch. We're so glad to hear that her expertise and attentive service made the process smooth and enjoyable. Thank you for trusting us with such an important purchase!

Rated 5 out of 5 stars

Fantastic experience.

After researching engagement ring styles and companies in Hatton Garden, I chose Quality diamonds.
And I haven’t been disappointed. The experience has been exceptional from start to finish.
Daniel’s experience was obvious. He was knowledgeable and very professional.
Daniel guided us through selection and was respectful of our budget. There was no hard sell which I appreciated.
It was only 13 days from our appointment to receiving the ring. Each stage of production, from Paul Sitton, Sales Director, Daniel Ferragamo, sales advisor and Amber Rees Wyatt production coordinator, was speedy and problem free.
I now own a beautiful emerald cut diamond ring, which was a very good price that I can’t stop looking at.
Thank you so much to all of you at Quality Diamonds for a fabulous experience.
I can’t praise Quality Diamonds enough.

April 26, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your fantastic review Frances and for choosing Quality Diamonds after your research, it means a lot to us!

We’re delighted to hear your experience was exceptional from start to finish. It’s wonderful to know the whole process ran smoothly and that you’re pleased with your beautiful ring.

Thank you again for your trust and recommendation, we hope you enjoy your ring for many happy years to come.

Rated 5 out of 5 stars

Excellent service

Excellent service
Lauren is so knowledgeable and helpful person

April 19, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your review! We’re so pleased to hear you received excellent service and found Lauren to be knowledgeable and helpful throughout your experience.

Rated 5 out of 5 stars

Quality Diamonds were brilliant👏

Quality Diamonds were brilliant. They helped & supported with choosing the right diamonds for the earrings, and with the design aspect too.
Their support via email and phone was very good- answering all the relevant questions to posting the items to reach us for the big day.

April 2, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review! We’re delighted to hear that you felt supported throughout the process, from choosing the right diamonds to finalising the design. It’s great to know our team could assist you every step of the way and ensure everything arrived in time for the big day. We truly appreciate your kind words and hope you enjoy your beautiful earrings for many years to come.

Rated 5 out of 5 stars

Thoughtful

Thoughtful, professional and friendly service from Paul, every step of the way! Thank you!

March 14, 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your review, Ryan! We’re delighted to hear you had such a positive experience with Paul and that you felt supported throughout the process. We really appreciate you taking the time to share this.

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