Quality Diamonds Reviews 2,366

Excellent service
Lauren is so knowledgeable and helpful person

Quality Diamonds were brilliant. They helped & supported with choosing the right diamonds for the earrings, and with the design aspect too.
Their support via email and phone was very good- answering all the relevant questions to posting the items to reach us for the big day.

Thoughtful, professional and friendly service from Paul, every step of the way! Thank you!

Daniel was great from start to finish. Buying an engagement ring can be a stressful process, Daniel at Quality Diamonds was professional, helpful and not pushy at all. He helped put my mind at ease and guide me to the perfect ring. Me and my Fiance are now engaged and she couldn't be happier with my choice. Thanks Daniel!

From start to finish, the entire experience was exceptional. I purchased a loose diamond (from Quality Diamonds) and then visited their Birmingham Jewellery Quarter office, where the team scanned my original Tiffany engagement ring so it could be replicated to sit perfectly alongside my existing wedding band and eternity ring. Even at that stage, I was impressed—I received detailed CAD designs and a 3D-printed model to review.

That said, I wasn’t the easiest customer! I later changed my mind about the diamond size, then changed the design to include a hidden halo due to the diamond height! Despite all my indecision, Lauren remained incredibly patient, supportive, and accommodating throughout. Nothing was ever too much trouble, and my very fussy nature didn’t phase her at all.

The level of customer service I received was truly second to none. I felt listened to, supported, and reassured every step of the way.

And the final result? An absolutely stunning ring that exceeded all my expectations. It’s beautifully crafted, fits perfectly with my other rings, and feels completely unique to me.

A huge thank you to Lauren and the entire team for bringing my vision to life—I couldn’t be happier!

Fantastic service would highly recommend so helpful in every way possible

I had an excellent experience working with Paul and Lauren from Quality Diamond. From start to finish, their service was outstanding. They kept me updated every step of the way, making the entire process smooth and stress-free.
What really stood out was their attentiveness, they were always available to answer my questions and made sure I felt confident in my decisions. Most importantly, they delivered exactly on what they promised, which is rare and truly appreciated.

I would highly recommend Paul and Lauren to anyone looking for reliable, professional, and genuinely caring service.

I had a great experience with Quality Diamonds. Daniel, the salesperson, was very helpful and provided clear information with excellent communication throughout. The rings are of very high quality, and the customer care team was fast and responsive. Overall, a very positive experience and I would definitely recommend them.

My partner and I visited Quality Diamonds to choose our wedding rings, having already had a wonderful experience here when I bought my engagement ring with Paul's help. Coming in person made all the difference on both occasions - invaluable for sizing and working out what suited us best.

For our wedding bands, Daniel was fantastic - warm, friendly and knowledgeable. He made the whole experience genuinely enjoyable from start to finish. We are absolutely thrilled with our choices.

Thank you to both Daniel and Paul for helping us find the perfect rings.

Lauren made my experience a smooth and easy one. I was hesitant at first about buying on line but it's definitely the way forward to to get what you want at a good price. Lauren will give good advice to find you the best match to what you want for you budget. Highly recommended and I will return for an upgrade in the future.

Daniel was a brilliant and trustworthy advisor through the process of hying our engagement and wedding wings. The quality is terrific and prices are reasonable.

I couldn’t be happier with the incredible service I received. From start to finish, the level of care and professionalism was consistently outstanding and nothing was ever too much to ask.

Paul and Daniel are exceptionally knowledgeable and truly put your mind at ease throughout the whole process. They took the time to answer every question, offered thoughtful guidance, and made what can feel like a big decision such an enjoyable experience.

Everything was handled super quickly and efficiently without ever feeling rushed. I felt completely supported the entire time.

I would absolutely recommend them to anyone looking for an engagement or wedding ring. You’ll be in the best hands!

All as promised. Great coms. Great packaging. A+++++

I’ve been a customer of Quality Diamonds since 2013 when I found my wife's engagement ring, we both got our wedding rings the year after and this year and eternity ring. The team at QD are just brilliant, always able to find the best options, very much looking forward to ordering some ear rings in the future.

This was everything I hoped for. Helpful and communicative staff, competitive pricing and, of course, an on-time end result that I was delighted with.

Receipt no QD260688.
Oval 2.02 carat D VVS2.order date
28/01/2026.
I saw Daniel at the london studio, he and the staff were Very welcoming.
He was very informative,helpful and extremely knowledgeable.
I must add that at no time was i pressured into upselling as a matter of fact he found me a better diamond at a cheaper price than I had picked myself.
You are kept informed of your stones progress and when it is ready for collection you are also under no obligation to accept if your not happy, with a full no quibble refund.
I was needless to say absolutely delighted with mine.
I would thoroughly recommend Quality Diamonds and indeed will be purchasing from them again
P.j.Langston

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options available. We would confidently recommend the Quality Diamond team to our friends (and have done so!)

Paul and Lauren were absolutely brilliant from start to finish. Both were friendly, professional, and incredibly helpful, making the whole process smooth and stress-free. Communication was excellent and they went out of their way to accommodate us. Fantastic service all round — highly recommend!

Paul and Lauren we're absolutely brilliant from start to finish.The quality of the diamonds for the price i paid i couldn't get them cheaper anywhere else.Thank You once again.

Stunning Ring & Exceptional Service from Daniel

​My fiancé and I are absolutely thrilled with the engagement ring that was purchased here, and the entire experience, especially with Daniel, was truly exceptional.

​The ring itself is a masterpiece. I have to be honest, I provided my fiancé with no description on the type of ring i wanted but alongside Daniels help, the end result was amazing. It’s elegant, secure, and catches the light exactly as I hoped it would. The quality is flawless and clearly superior.
​However, the real highlight of the experience was the service provided by Daniel. From our first consultation with my fiancé, he was patient, knowledgeable, and genuinely invested in helping him find the perfect ring without any pressure. He walked him through the different settings and cuts, patiently answering every question and providing expert advice that made him feel completely confident in his choice.

We highly recommend this jeweler, and especially Daniel, to anyone looking for a world-class ring and personalized service. We will definitely be purchasing our wedding rings from here