The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Many thanks,
Many thanks,, very good service, also thanks for the Gift.
I have questions
1) Do you have delivery to Oman ??
2) Do you have shops in Oman ??
Thanks
September 6, 2021
Reply from QualityFood
Hello حاتم! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you.
We dont have shops for now in Oman, but we deliver to Oman
1st time customer. Very happy!
Tried QualityFood for the first time because they were the only place that had organic grass fed beef.
They delivered the same day as the order and the quality of the meat was really good 👍
September 4, 2021
Reply from QualityFood
Hello Swetha l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you we look forward to serving you again soon. THANK YOU,
Reply from QualityFood
Hello Elif, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
I received spoiled fruit
August 28, 2021
Reply from QualityFood
Hello Aisha, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Hashim! Thank you so much for your review. Customer satisfaction is a priority here at QualityFood and we know we can do better. Please let us know what we can do to improve to get a 5-star rating from you!
I scheduled for Saturday but I didn’t…
I scheduled for Saturday but I didn’t receive my order and they said they been contacting with me which they didn’t and they said I didn’t give them the right location well how about the previous orders was at the same location and you did deliver it why this time it’s fail location huh? I’m so ashamed u used to be my favorite store so disappointed it’s Sunday now and I’ll get it by Monday while I pre schedule for Saturday :).
August 22, 2021
Reply from QualityFood
Hello Maitha, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
My order has not arrived.
August 21, 2021
Reply from QualityFood
Hello Amor! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share your contact details so we can investigate and make it up to you?
For two months the orders are always…
For two months the orders are always late. I order the 6am to 9am delivery and never arrives. I complained and they apologized but there is no improvement. Sad.
August 20, 2021
Reply from QualityFood
Hello Elsa, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Thank you for the best service and fast…
Thank you for the best service and fast delivery , i advice every body to order from this app✅
August 19, 2021
Reply from QualityFood
Hello Esra! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Reply from QualityFood
Thank you for your wonderful review Mr Ralph ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again
Great customer service
August 17, 2021
Reply from QualityFood
Hello Piyush! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
I spend money to order coconut and I throw it becouse of the bad smill and color
I order açaí it’s very good
And I order coconut but I throw it because the color of the water inside dark not good to drink even the shall from insid dark color it’s seemed old one
August 17, 2021
Reply from QualityFood
Hello Khawla, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you
Reply from QualityFood
Hello Louise, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
I didn’t receive it yet
August 14, 2021
Reply from QualityFood
Hello Saif, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
False advertising!
The watermelon was not seedless! So disappointing as I only purchased thinking it’s seedless
August 11, 2021
Reply from QualityFood
Hello Sophie, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you
Late in delivery 24 hours and so be we…
Late in delivery 24 hours and so be we are a cafe shop this quite risky for us
August 11, 2021
Reply from QualityFood
Hello ! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share your contact details so we can investigate and make it up to you?
My first purchase went very smoothly
My first purchase went very smoothly, delivered as requested, thank you.
August 10, 2021
Reply from QualityFood
Thank you for your wonderful review Marketa! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Disappointed
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly soft sides that indicates it bad, the strawberry had mold on it. The gelato is very sensitive and dairy free ice cream arrived in yogurt consistency which was disappointing. It felt the cooling wasn’t optimal for these products. For a pricy site like Quality Food I hoped for a better service I wouldn’t recommend it
August 8, 2021
Reply from QualityFood
Hello A.A, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Delivered my item in good condition
August 8, 2021
Reply from QualityFood
Hello Mohammed l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you we look forward to serving you again soon. THANK YOU,
ORDER NUMBER (LQF81953) VEGETABLE IS NOT EATE ABLE
ORDER NUMBER. LQF81953, I COMPLAIN SO MANY TIME IN THIS DELEVERY 1) OKHRA 2) baby aggplant is not good condition it’s very dirty and bad Smell, BUT NO ONE REPLY PROPERLY NEXT DAY MY DELEVERY COMMING AND YOUR PERSON COMMITTED HE SENT NEW AND TAKE IT BACK OLD (durty) but their is no reply and no one is responding again because you get money,
This type of practice is not good
Thanks
Mit
050 516 4749
August 7, 2021
Reply from QualityFood
Hello Mit, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
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