The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from QualityFood
Hello Karim, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Excellent food product and service
Through all my orders made with you, i had no single issue to make make unhappy. The product and delivery as well as services were fully satisfied.
June 14, 2021
Reply from QualityFood
Hello Essa, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Reply from QualityFood
Hello Emma, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
A bad experience
For me it was a very bad experience..I will not re-order from this store and the application has been deleted
June 12, 2021
Reply from QualityFood
Hello Saeed, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Very poor and bad customer service
Very poor and bad customer service . I chose a 3pm to 6pm delivery window . They called and got my address and didnt deliver until 10 pm and that was when i already left my hotel
Room and asked the guy to leave it in the reception and he didnt even replied and left .
Next day they promised to deliver but they never did . Its the worst company to order from they dont have respect for you nor your time . The guy i was in contact with lied to me all the time saying its on its way .
The worst experience .
June 12, 2021
Reply from QualityFood
Hello Mehrazin! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share more details so we can investigate and make it up to yo
The delivery was on time and the fruits…
The delivery was on time and the fruits were nice and fresh.
June 11, 2021
Reply from QualityFood
Thank you for your wonderful review Aasma! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
First-class quality of food
First-class quality of food, perfect delivery, utmost friendly people! Anytime again!
June 10, 2021
Reply from QualityFood
Thank you TM for your wonderful review ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
The right product in excellent…
The right product in excellent temperature maintain and delivered ontime.
June 9, 2021
Reply from QualityFood
Hello Sultan! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Expire soon
I ordered butter 7 pieces it’s delivered on 06/06/2021
And all pieces I order will be expire on 20/06/2021
The production date is 25/05/2021
Until this time I didn’t open any of these butter pieces
June 9, 2021
Reply from QualityFood
Hello Moza, we apologies for the late reply, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
The driver didn't call me
The driver didn't call me , and he keep saying no one open the door for him ,until the next day , it happen the same as yesterday i have chosen from 3 to 6 to receive the order , unfortunately i have received it at 9 evening after i had called them many times
June 9, 2021
Reply from QualityFood
Hello Anoud ! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share more details so we can investigate and make it up to you?
Reply from QualityFood
Hello Aisha! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you
Thanks for the products !
June 7, 2021
Reply from QualityFood
Hello Zainab, thank you so much for sharing your awesome shopping experience with us. We are absolutely delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you even better.
Amazing
Amazing, the quality of the food + the Delevery guy was understandable and he came on time five starts ⭐️⭐️⭐️⭐️⭐️
June 7, 2021
Reply from QualityFood
Thank you for your wonderful review ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Fantastic Service
June 6, 2021
Reply from QualityFood
Hello Andre, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Everything from ordering
Everything from ordering, delivery, and freshness were excellent.
June 6, 2021
Reply from QualityFood
Hello Ana, Thank you for your awesome feedback and for trusting QualityFood, We are super excited to know you've enjoyed the shopping experience with us and looking forward serving you again soon
Excellent service and fast delivery
June 5, 2021
Reply from QualityFood
Hello l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you. THANK YOU,
On time easy to order and well priced
June 5, 2021
Reply from QualityFood
Hello Aslam, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Quality was very good
Quality was very good! Delivery was not in the timeframe planned! Why can I choose a time when the delivery comes whenever it suits them? Luckily a neighbor took my goods and kept them until I was home.
June 3, 2021
Reply from QualityFood
Hello Maria! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share more details so we can investigate and make it up to you
Reply from QualityFood
Thank you for your wonderful review Nora ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
I received the order incomplete
I received the order incomplete. And I paid the full amount
May 30, 2021
Reply from QualityFood
Hello Marwa, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
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