Choice Hotels Reviews 57

I made reservation back in November 2018 at Quality Inn park, sleep and fly package for August 2019. When I inquired on March 2019 for my reservation for August 2019 reservation, I found out that park, sleep and fly package has poor service because the drop off to airport is covered with the package but we have to pay for our pick up at the airport. I also found out that Quality Inn charge extra for rollaway bed which is ok but the park, sleep and fly package is really not a good service and not a good deal. So I cancelled my reservation at Quality Inn via telephone conversation and I emailed the PSF.com to cancel my reservation at Quality Inn and requested refund for the deposit. I got proof of emailed from Park, Sleep and Fly and I got my refund deposit.
However, I still got charge for the cancellation reservation as no show for August 28th even though I cancelled the reservation. I called and emailed the Quality Inn choice hotel for refund and sent them my proof of cancellation but they still have not refunded the charge.
We have stayed at choice hotels before but this is the first time that I have to deal with this issue.

Quality Inn Bangor South was a great decision. Staff was courteous and helpful. Good breakfast, comfortable room, very clean. I will choose this location again next year.

Good quality / value
Good service
Good experience

This location is in Detroit/Romulus area near the airport. Let me start by saying I checked in to the hotel Quality Inn on Saturday. The first room was decent until I noticed the stained bed spread on the bed followed by a dated side chair covered with stains. No way should either be in a clean room period. So I went down to the front desk and asked for a room change. The clerk granted my request telling me I was allowed one. I'm thinking to myself this next room better be emaculate. I look at the room before moving from the previous after making sure it was clean. The bed is very comfortable linens were fresh. Thank God! Unfortunately, if you run out of toilet paper in the middle of the night you're going to have to buy a roll or wait until the morning because the night clerk does not know where they keep it. The location is great near the airport and the complimentary breakfast is decent. The breakfast attendant doesn't seem to know how to mix waffle batter, it's a bit watery and sticks to the waffle iron which ends up being a waste.

Quality Inn in Eureka Springs. Operated independently but Choice hotels has untrue reviews on all there companies. Hotel.com etc... The hotel is given 4 stars and excellent reviews. The reviews must be from employees. The hotel is old, rundown, dirty, cold pool, poor quality breakfast food. Nothing like photos. Employees smoke all around the hotel. And we were robbed. The gun was taken out of hidden compartment then replaced under the mattress the following day. We never took it out of hidden compartment. Stay at your own risk.

Quality Inn Pigeon Forge
2708 Parkway
Pigeon Forge, TN 37863

The hotel is average. 1-2 Stars by hotel rating systems.
Standard Beds, Dresser, Microwave, Mini-Fridge, Shower. There is an Indoor Pool that you have to enter from outside as there are no "indoor" hallways. The floor around the pool is tile and extremely slippery with poor drainage so simply walking in the area is a slip hazard. The beds are not comfortable. The room was clean. You can hear other rooms anytime you enter the restroom through the exhaust fans. They do have a decent free breakfast which is a nice perk.

The customer service after the stay has been PATHETIC from both Quality Inn and their parent company Choice Hotels!

Sunday. We checked out on a Sunday and that afternoon realized we had left a small cinch bag in the room. While still in the area we contacted the hotel by phone to inquire about coming to get the bag. The front desk informed us that if it was found then it was locked up by housekeeping and that NO ONE could access the housekeeping area and they would have to call us back the next day if they found the bag but that we could not come to collect the bag while we were still in town.

Monday, I receive a call that they found the bag and that someone will be picking it up to ship to me the next day. I provided my phone and address at this time.

Tuesday, I receive a call from the Express Package and Shipping company asking me to provide payment details to ship my bag.......that Quality Inn would not let me pick up while I was still in the area...... I contact the Quality Inn and the front desk informs me that I will need to pay for the shipping.

Wednesday, I contact ChoiceHotels.com customer service line who informs me that they understand my concern and that the hotel should ship this bag to me since I was not allowed to pick it up on Sunday before leaving. They contact the location and the Manager is in a meeting and then informs me that the Manager of this location would be contacting me today.

Thursday, I did not receive a call from the manager on Wednesday. I call back to Choice Hotels customer service line and they inform me that they contacted the location and they stated "I agreed" to pay to have my bag shipped. I explain that this did not happen and that I repeated to them for clarity that they were saying "So since you would not allow me to pick up my bag Sunday while I was still in the area, you are now also having me pay to ship my bag back to me?". They attempt to reach the Manager again to transfer me and the Manager refuses to accept the call and states that I will be contacted by them this day.

Friday, I did not receive a call from the manager on Thursday. We are now 6 days into this situation. I call back into Choice Hotels with my reference number to inform that I have not received a follow up from the Quality Inn Manager regarding this situation. Choice Hotels, CUSTOMER SERVICE line (btw, Choice Hotels owns Quality Inn) informs me that I need to contact the Quality Inn to speak with the Manager as this is the best way to resolve this. I call Quality Inn back and the manager is in a meeting again.

This is a stellar example of Customer Service. I am now trying to reach the shipping company to pay to ship for my bag that Quality Inn would not allow me to pick up and writing this review to warn you before you decide to stay here as well.

Quality Inn Nicevilla Fl.....total dump...great staff....The only reason they got 2 and I mean THE ONLY!!!

Recently stayed at the Quality Inn in Kent, Wa. The first room we got had a cockroach on the desk still alive. We got moved to the second room and found dirty socks and a lighter in the bed. Was moved to a 3 room and found empty wine bottles in the cabinet, the maid just walked out minutes before. Finally got to a room and it only took an hour. Worst experience at a quality inn. Rude employees and horrible managers. Stay away.

Recently stayed at Quality Inn in Oxford, MS and it was excellent! The room was clean, the bed was like sleeping in a cloud, I slept so soundly! The complementary breakfast every morning was exceptional. Nice friendly staff and great service. Will definitely stay at a Choice Hotel again.

Do not go to the Quality Inn formerly known as La Quinta off Ashley Phosphate I am a black woman in the black lady there is very rude she will put you on the no rent list and not even have an explanation for why so do not complain about their bed bug situation or you will be on the no rent list I am currently trying to call corporate about how rude that lady is she's the kind of heavy set lady I forgot her name but she's very nasty and she thinks she has full control because she's been there for years but she does not know I will complain to corporate and I will make more reviews until she's gone I have no care in the world to go back there anyway because I got bit up bad with their bed bugs

Had wonderful experience at there quality inn hotel in boldon Tyne and wear 5* treatment all way rooms immaculate leisure facilities amazing food fantastic best of all staff very very friendly nothing is a problem for them I've lost count how many times I've stayed and can't wait to return

Quality Inn on Panam Expressway in San Antonio, TX has charged my credit card extensively and refuses to take off the charges. I have contested them with the credit card company. The manager, actually all the staff, is rude and refuse to help. Choice Hotels refuses to help as they say all hotels are owned privately. If you stay at any Choice Hotel, I recommend you watch your credit card carefully. The hotel has been charging my card for weeks after we checked out!!!

Quality Inn location in Hayward CA looks beautiful from the outside but the rooms are so noisy and they smell. The rooms are spacious but we had to ask for air freshener. We had a room close to the kitchen and then changed to a different one but still loud noises coming from somewhere. Also, breakfast advertised waffles but the machine was broken for the week we were there and who knows how long it had been that way.

After two stays at the Quality Inn and Suites WinnipegManitoba I finally found the time to yel about my stay.First of all "Cleanliness" is way above anywhere I have ever stayed for a lengthy visit both times the staff bece like Family...so nice ..so helpful..and that was from the very first night.Particularly one of the manager named Simack.
The breakfast were wonderful and Carol, the girl in charge helpful and very courteuous and friendly.

The Winn City Pub, their Lounge-became like my second family and still go there, staff are great.I was able to do laundry...exercise in their Gym if I chose to,
And both facilities werw spotless.
I Could say a lot more but wherever you come from in the world you will have a wonderful stay when you choose the Quality Inn and Suites in Winnipeg Manitoba Canada.

Sincerely,
Darlene Mc.