Quality PX Reviews 

43
TrustScore 2 out of 5

1.9

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Rated 3 out of 5 stars

I recently bought a car from Quality Part X, and while the vehicle is in mint condition, I’m quite upset with the service I received. The team assured me that the service had been carried out, but aft... See more

Rated 1 out of 5 stars

Buyers beware This company are con artists selling warranty’s that are a complete waste of time Luckily for me I was in the process of taking them to court and they soon paid my money back min... See more

Rated 4 out of 5 stars

Update on my previous review. My car was repaired 2 days later. They did everything they could to accommodate what I needed and fitted in with my timings for getting to work etc. All in all, every... See more

Rated 1 out of 5 stars

Do not buy from here Best people when they trying to get a sale once they have sold you a car that's not fit to be on the road but gets an mot from the garage right beside them With a list of de... See more

Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Detailing Service

Written by the company

Fantastic range of second-hand or used cars from professionals at competitive prices. Established in 2006.


Contact info

1.9

Poor

TrustScore 2 out of 5

43 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.9

All reviews

(43)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't bother! Scammers with a shop front

Don't bother, they don't check cars over. They're falsely advertising that they are AA approved used cars with a 39 point check. Going through investigations there are numerous reviews of the same happening. We took car back after an approved garage done a report and found numerous faults which apparently don't exist to these frauds. They charged me mileage+ admin fees+ an oil change I didn't request. I am now taking them to court to recoup fees and now my loss of earnings + diagnosis fee. They're now ignoring emails from my solicitor, so a tracked postal letter is advised.

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

STEER CLEAR!

I would advise everyone to steer clear of this dealership.
The car I bought had lots wrong with it within days of my purchase. Including bolts missing from the wheels and no oil. The car clearly did not have the AA 39 point check or the service I was told it had. However, the garage did not want to help despite it supposedly having a warranty. I was lied to and fobbed off and treated like an idiot. I was accused of swapping the engine in the car. I was accused of continuing to drive the car and causing more damage. It took weeks for me to get my money back. It caused me untold stress. I had to pay £170 to get the car towed back to them. They would not give me back the admin fee either. £300!
If I can save one customer from the terrible experience I had then I will be happy. Please read and the other reviews that are saying the same as me. This is a dealership that is not to be trusted.

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Something dodgy here!!

I bought a car from them only about 4 weeks ago and all of a sudden the dashboard is lit up like a Christmas tree. I now have to arrange for another form of transport to get about my day and it's not as though the car was cheap either. I have emailed them and expecting a response soon.

June 18, 2023
Rated 5 out of 5 stars

perfect

Very friendly and great service

May 27, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Thank you for your kind words and we're sure that you'll enjoy your new vehicle!

Rated 5 out of 5 stars

Great service

Great service! Very friendly and helpful!

May 13, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Thank you Mr Smith, we appreciate your feedback a lot. We try to offer as friendly, convenient and fast service as possible.

Rated 1 out of 5 stars

Absolutely shocking!

Absolutely shocking!
Car was riddled with faults which were not disclosed at the time of purchase, promising to provide the AA report to us but never did.
Complete engine failure within weeks but Quality PX said it was our fault/problem.
The small claims court decided otherwise and awarded us a refund and court costs.
They shouldn’t be allowed to trade based on our experience and reading the other reviews!

May 13, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Dear Ian,
Thank you for your feedback, we will use it to improve our services!

The vehicle in question was 9 years old at the time of sale. Based on independent reports it was running fine and was fit for purpose when sold.

You have reported 3.5 months and 4000 miles later that it suffered a "catastrophic engine failure". It was inspected by Scotia Vehicle Inspection -one of the most prominent inspection companies in the UK- and they found that there was an "audible noise" caused by a "lazy timing chain tensioner" and found the faults were not present at the time of sale.
They also stated that the vehicle was fit for purpose when sold and the errors came up due to general wear and tear.
Still, we wanted to get it repaired for you at trade cost, which was declined as you claimed you would want to get it done at a 3rd party for a lot more, for over £4000.
We got it to an independent garage and the total cost would have been £1700 which you declined to pay and also, we offered to buy back the faulty vehicle for the trade price, which was also declined.

We understand that the judge ruled against us, but we feel we did everything in our power to get the vehicle repaired, even though it was roadworthy and fit for purpose when sold.

We are sorry if we caused any inconvenience, but we must rely on the independent reports and verified trade quotes, hence why we could not accept a straightforward return or your alternative options.

We wish you all the best and we will use your feedback and experiences to improve our services.

Rated 5 out of 5 stars

Very happy

Wet happy , nice car they have must say . Big selection too .

May 5, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Hi Jey, Thank you for your custom and review! As we have more than 150 cars in our courtyard we hope that everybody will be able to find one they like, just as you did.
Enjoy your new car!

Rated 5 out of 5 stars

Flat Tyre help

Drove straight up with a flat tyre. Tyre was repaired very efficiently. Very helpful friendly service.

April 6, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Thank you for taking the time to leave a review, it was a pleasure to sort out this for you! Let us know if there is anything else we can help you with.

Rated 5 out of 5 stars

great service

great service , great people , love my new car .

March 28, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Thank you for your custom Rubi, we're sure you're going to enjoy your new vehicle!

Rated 5 out of 5 stars

New car

I was really impressed with the service, all my questions were answered and I felt reassured I was making the right choice in buying the car.
Looking forward to picking it up soon.
Highly recommend.

March 21, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Thank you Shirley, we really loved that car and we're glad it found a new owner. Thank you for recommending us!

Rated 5 out of 5 stars

Car purchase

Helped me to find an Audi with low milage for the right price two weeks ago. Drives well, happy with the purchase. Thanks

February 21, 2023
Unprompted review
Quality PX logo

Reply from Quality PX

Your review is much appreciated, it's a really great car and we're happy to hear that you like it!

Rated 1 out of 5 stars

DO NOT GO NEAR

Terrible experience dealing with this company in Surbiton. They take no responsibility in faulty unroad worthy cars. They do not follow or adhere to there terms and conditions. Make up charges has They go along. When they were asked for a breakdown of costings they couldn't. Manager is rude has no idea about customer service. Just have to look at the emails I received from him, shockingly rude, when he decided to reply to my many emails. Completely ignores emails and text. If you do phone your quickly told "we will call you back at 6pm" it never happens. I thought the days of dodgy cardealers were a thing if the past, there still out there.

January 21, 2023
Quality PX logo

Reply from Quality PX

Please contact us, we can't find your details.

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