Quantum AV Reviews 

97
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

It's 1* because there's no zero! Contacted the company yesterday and arranged to visit today between 10-16.00. Took me a 40 minute drive but the store was still closed at 10.15 . Phoned the same guy w... See more

Rated 5 out of 5 stars

A friend recommended quantum av to me when I needed some decent cables for my existing av setup. I didn’t have to wait long, they seemed to magically appear at my door the next morning like some so... See more

Rated 5 out of 5 stars

Don't know how I missed commenting on my latest dealings with "quantumAV"....apologies. Again an easy and trouble free transaction PX'ing my amp for a Anthem MRX-310 all completed within 5 da... See more

Rated 5 out of 5 stars

I recently bought a new Amp and Bluray player from Quantum. When I called Andrew it was with a view to buying particular items I'd already researched, but I ended up buying two different ones. There w... See more

Company details

  1. Hi-fi shop
  2. Home Audio Store

Written by the company

Quantum AV is a UK specialist in high-fidelity audio and home cinema, established in 2007 and now under new management with a renewed commitment to outstanding customer experience. Based in Catterick Garrison, North Yorkshire, with a dedicated showroom, we offer an extensive range of separates, speakers, headphones, turntables, projectors, and more from the world's leading audiophile brands. We believe great sound should come with great service. Every order over £60 includes free fast delivery, and selected products carry our exclusive 6-year warranty, well beyond the industry standard. Our Q Club membership rewards loyal customers with 10% off Warehouse Deals and extended warranty benefits. Whether you're a seasoned audiophile or just beginning your hi-fi journey, our team of genuine enthusiasts is here to offer honest, expert advice, not just a sale. We stock what we sell, with transparent availability so you always know what's in hand. New management, new North Yorkshire showroom. No longer based in Colwyn Bay.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

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4.4

All reviews

(97)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding professional service and very friendly too

Returned my call promptly and were really helpful and friendly on the phone. Answered all my questions clearly and knowledgeably and provided good advice. The loudspeaker I bought was dispatched that day and delivered the next as promised. An exceptional personal service that I'd fully recommend. I will be back when it's upgrade time! Many thanks.

August 12, 2014
Unprompted review
Rated 5 out of 5 stars

As always Five Star service

Once again service is second to none with great communication and helpful advice which made my PX and upgrade of speakers a trouble free experience.

Wouldn't hesitate in recommending "quantumAV" and will be doing business again very soon - thanks for all your help Andrew.

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

I had a problem with the order with another company hence had to cancel but then delivery time became a critical factor, called Quantum explained my situation plus had some technical question also, they were very patient and deeply knowledgeable and kept to the promises they made - I genuinely could not have asked for a better service - Just excellent all round!

June 20, 2014
Unprompted review
Rated 5 out of 5 stars

Buy with confidence :)

Had a long chat with them before purchasing as I wasn't sure on which model I wanted to buy, Oppo.

Arrived next day and have great confidence in the back up service which was offered if I needed help.

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

Get it next day......no problem

Helpful with good email communication made my shopping experience a happy one. Add to that a next day, 1hr timed delivery spot and you can't go wrong. Thanks to Andrew for his advice which pretty much cured a small problem with my Oppo 103D.

I will be looking for a new amp and speakers so Quantum will be my first port of call.

May 3, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service, very considerate.

Wanted to buy an Oppo DVD blueray player. Did it by phone from America. They phoned me back, couldn't have been more helpful. Suggested I buy a less expensive model. Timed the delivery perfectly. Couldn't speak more highly of the service.

March 27, 2014
Unprompted review
Rated 4 out of 5 stars

Fast, great service.

I wasn't informed my order was shipped and I had to ask to get my tracking number, but the package arrived impressively quickly. Also, great prices.

March 26, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome - Kef T305 System

Ordered a Kef T series system from QuantumAV the sales rep - Andrew was very helpful and generous.

The system was just as described and delivery was quick.

Would recommend everyone to purchase from QuantumAv.

Regards

March 20, 2014
Unprompted review
Rated 3 out of 5 stars

Customer service?

Good price matching and item received in acceptable time. Got order confirmation but no shipping information nor reply for emails / phone call about shipping/delivery.

March 10, 2014
Unprompted review
Rated 2 out of 5 stars

The Okyo UWF-1 USB I bought does not work

I received the order onkyo uwf-1 usb.
I have an Onkyo TX-NR609, and when I try to install the UWF-1, it informs on the display - NOW INITIALIZING, and after a few seconds appears No Storage.
I think that the UWF-1 is without information or does not work for damage.
How can we solve the problem?

March 8, 2014
Unprompted review
Rated 5 out of 5 stars

Very good service

All went well,arrived on the date given by the store,Only a minnor issue,the tracking number of the order was not provided.,this make me think that the order was not yet sent.But i recomend this store to anyone.
Thank you quantumAv.

February 19, 2014
Unprompted review
Rated 2 out of 5 stars

Sent to another place

After register the address and re-check everything, quantumAV sent the package with a wrong address. I had to contact with quantumAV and with SEUR personally and spend my own money to finally (and late), get my package.

January 28, 2014
Unprompted review
Rated 4 out of 5 stars

Very Good, will definitly buy again

Excellent choice & prices, free delivery to mainland Europe, very good; will buy again from them, could just wish for a bit more communication regarding ongoing orders, like an email stating processing or shipped :-)

January 5, 2014
Unprompted review

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