I want to give a shout out to Scott Kidwell
I want to give a shout out to one of your tech supports. Scott Kidwell was fantastic. I was on the phone with him for 2 hours working on a very stubborn chair. He was very determined to get the chair working. I felt like we worked as a team and the call was actually fun. Even joked about tossing the chair in the nearest lake if it barked at us on the final power cycle. Good news for the chair, it worked perfectly! There were a ton of issues trying to get to the auxillary menu and writing the CTL to the chair. He was patient and actually seemed excited to be helping me work on this chair. It really was one of the best calls I've had with tech services in the 24 years that I have been doing this. Listen to the call and make it a training example! Thanks Scott! You made a therapist, mom, and kiddo very happy!
Thanks,
Brian Shelly
Numotion Service Tech II
Kimberly, WI
Reply from Quantum Rehab
Our technicians really enjoy hearing how meaningful the work is that they do. Thank you too Brian, for the great work you do for your clients and for taking the time to write this review for us.