Unacceptable!
Firstly, Dani (head of operations), Laszlo (manager) and Rafal (mechanic) all have given their own company 5 star reviews. That's not how reviews work unfortunately. The lack of professionalism at this establishment is unacceptable. They claim to be emission free, yet they charge 200+ batteries a day 24hrs a day. They think a catchy slogan about emissions miraculously covers their carbon footprint. I only wonder how TFL gave them a tender for their contract. They recently had to have a surveyor come in as, even though they had been there for years, they had many many safety hazards that needed to be addressed before TFL came in to review their company. So all that time my life has been at risk due to no fire exit, no safety measurements, no fire hazard equipment etc. The workers are very much treated as disposable. There isn't even a seating area to eat your lunch. The management is passive aggressive and it is clear that they have no experience in that field. They claim to train staff in manual handling with no documents to certify it. Only a picture chart on the wall with instructions. I had worked there around 3 months and asked for a helmet to be provided with no avail whatsoever. Safety of their staff is not a priority at all. There are 2 duties there: Delivering parcels or changing batteries on lime bikes. They have riders who make up to 6k a month doing only batteries. This leaves the parcel delivery staff with no chance to make even a fraction of that. Many times I had asked to do batteries to make a little extra but they make sure to pack on deliveries so you have no chance. The staff that were there from the beginning only get that luxury. Any staff from Hungary get a special race based treatment which is appalling to see in my multi diverse London! They threaten to cut your salary (not even a couple quid, I'm talking £20-£30 per trip) if you are late to a delivery in the ever so busy, traffic congested streets of London. Ultimately leaving you with no choice but to run red lights just to save your pay. The inequality in this establishment is absolutely disgusting and a cause for concern. A human being should not be riding an electric trike for 8hrs a day. The potholes and uneven riding space will eventually take its toll on your vertebrae and hip bones. They provide a semi waterproof jacket in a country that has quite heavy rain and you are expected to carry on a shift with fully soaked clothes which could certainly lead to hypothermia. In summary, this is a company that should be very carefully reviewed if their contract is to be extended as I believe they shouldn't exist in a country like the UK because their practises do not meet the high level standards of this country. The labour can be compared to that of a sweat shop. They may argue this with their £12 per hour pay however as a previous employee I can hand on heart say that even £100 an hour isn't enough to do such dog work. Beatrix is not equipped to manage any staff at all. Take a prince2 management course and maybe you can live up to the high level standards expected in the UK.
