Quartzily Reviews 

Purchased a beautiful gift for my daughter in August and there must have been a flaw in the wood because the whole item one day just split right down the middle through the beautiful wording. I contacted them and they said it was outside the 30 days so no refund. I tried my case saying it is a manufacturing flaw and i wanted a replacement but they stood firm. I wish i had read the reviews before i purchased from them. I understand conditions but this was their error not mine. They are dishonorable as far as I am concerned. never will I purchase from them and for anyone out there..buyer beware.

The items received are TRASH! One item not received and not given a tracking number to locate it. My rating is 0.

Total BS!! Said my item was received. Never got it. Bot emails saying " tracking says it was delivered", it was NOT. Sounds like I'm getting a piece of crap anyway. Contacted PayPal for refund. These people don't know what customer service is.. never shop here!!!

Just received Dad to Daughter jewelry boxes. I am crying. They are total cheaply made junk! Have emailed them all day asking for a refund...to no avail. Our son passed from cancer, and he has to young daughters. I purchased these as a Christmas gift from him...
As my budget is small, I cannot get them anything else. I cannot send them this junk. Paid almost $60, they are worth about $5....not sure what to do about it. I should have read the terrible reviews of this company before I purchased. I so wanted my granddaughters to have a beautiful memento from their beloved Dad.
They have offered a 20% refund...not a return. At this point I will take anything. Let’s see if this happens.

Horrible ordered for my Husband the greatest catch of my life. Paid 30 dollars for a A piece of paper and approximatly 3 by 3 and a small trinket. In the picture thought it would have come in a frame. What a rip-off never order from this company.

I ordered two “Love You To The Moon And Back “ globe lights for my daughters. Shipping was fairly quick.
The globes I received are absolute garbage. I’m unable to even read the script with the naked eye.
The globes are not even worth $5.00 each in my opinion. I paid 8X that. I totally got ripped off. I contacted customer support and they told me they would send out another pair. When I rechecked the next week to see if they shipped them. She regurgitated the same information in the first email. Telling me my three choices. Even though we were replying to the original email. I’m assuming there’s a language barrier.
One offer was a complete full refund excluding shipping. Return the goods back but I must pay for shipping.
The second offer was keep the lights and order two more for 50% refund.
The third option was a replacement. However when I followed up on the status of the replacement. She started the whole process all over again.
I have photos of what I was supposed to receive and what I did receive.
I will never shop through this company again. They are selling cheap imitation knock off products.
Don’t be fooled like I was.

Update:
They responded to this review claiming they don’t sell the item I described. That’s a lie. I have my PayPal receipt showing Quartzily as the vendor. I have email from “Amanda “ from Quartzily admitting the products were low quality and they should of checked products before sending them.
I also got an email from “Stella” sending the exact same email from Quartzily. Again repeating everything the first email.
Two things are obvious.
One. I’m dealing with a bot.
Two. They are killing as much time as they can to get me over the 30 day threshold so I won’t be able to get a refund.
I wish I could post photos then I could show everyone I’m not lying.

Email from Quartzily
##- Please type your reply above this line -##
Your request (71392) has been updated. To add additional comments, reply to this email.


Stella (Quartzily)
Nov 20, 03:47 PST

Hi Philip,

I am Stella from Quartzily,

I am sorry to hear that you are not satisfied with our product. We acknowledge that the engraving using laser method is not efficient and this is our mistake for not checking thoroughly the item before shipping it out. We hope you can give us a chance to rectify this.

After discussing with the manufacturer, we would like to send you a replacement with no extra fee as our sincere apology (you do not need to return the old one). The new one will be applied the 3D engraving method. Its feature is that the words are clearer when it is on ON mode and the writing is larger. Please see the sample for 3D engraved moon lamp in the attachment.

Please let me know if you agree with this so that I can process the replacement right away.

Hope to hear from you soon.

Best regards,

Quartzily Inc.

---We rise by lifting others---

I ordered the moon lamp for my daughter I have not received no email no tracking number nothing from you I'm going to stop payment if I don't get something from you I have tried five times to get ahold of you and you would not send me anything

I bought a music box. Definitely not worth the money. I have emailed 5 times to get an address to return. The only email I got back is the one saying what is the issue. Which I already said in my 1st email. Still no address. Dont waste your money.

UPDATE: I heard back from customer service that after considering my case they will send me a replacement. I appreciate the effort made to help us. I have suggested that they make the charging cords available as I honestly would have purchased one. My daughter absolutely loves this moon globe and uses it every night. She charges it during the day and it lasts all night long providing a gentle light for her to sleep. I would highly recommend the product. Despite the “challenge” I had with customer service!

I ordered the daughter moon globe for my daughter last Christmas. She absolutely loves it and uses it every night. That said, the cord became very week and broke off at the end and can no longer be charged. I have tried for the last four days to contact customer service. Their “online person” took an entire day to respond and her response was “someone will be in touch” then 24 hours later I hadn’t heard from anyone and I reached out again. I then got an email “not to worry someone would be in touch” a day later I got an email asking for the order number, email I used to purchase the globe which I gave immediately. 24 hours later I got another email asking for the same information PLUS a photo AND a video of the broken cord. Are you kidding me? All I need is the cord replaced and I am being asked to jump through hoops. My daughter loves this product but can not use it without a working charger. The two stars is a compromise. She loves the product but your customer service is no stars at this point. This should not be so difficult to resolve yet here I am....

Ordered music box to give my wife for anniversary week ago to give to her today. Have not received it nor any emails back for customer support which have contacted on the day of purchase

Huge disappointment in the Mother Daughter Music Box. Overpriced piece of trash certainly not worth the money charged. The printing was almost illegible that is after I used a magnifying glass to read it.
This one is certainly buyer beware. Will not purchase from them again.

I ordered the music box for my granddaughter in July. This is now October 1st and I still have not received it. I heard from Alex regarding my order in August and I was told that my first order was lost and that a new one would be shipped to me. Like I said this is now October and I have not received the second order. Can anyone at this company tell me when I might receive my order. You have my money but I don’t have the music box, is this fair.

Item was 1/3 of size pictured and requires constant winding. It’s a music box and very tiny but return to Vietnam is $15 post for a $30 item and the emails from customer service are auto generated...

I would not order again. Pretty poor quality and not much value for money. When I attempted to write a review on their website after they invited me to do so, the button to write the review was non functional. I tried a different browser to no avail. I contacted them and they advised me to click the button (something I had already done twice without result). I can now presume that virtually all reviews of their products on their website cannot be believed and are faked. Once burned twice shy- never again.

I give ONE star because I need it to review... this is a JUNK Company... they send products from California but if you want to return it because their products are trash, you will need to pay shipment to Vietnam!!! Please DONT buy this trash!!!

SCAM, DONT BUY HERE!!!
THE ITEMS ARE JUNK!!
Also there are NO RETURNS unless its there fault.
DONT BELIEVE THERE REVIEWS....They are all 5 stars and after purchse there is no way to leave a review on there site...ONLY THERE FABRICATED REVIEWS DO CONSUMERS SEE.

I had to write 1 * to leave a review total rip-off cheap made don't work properly and even if it did you can get the same product on Amazon for $9 versus the $34 that I had to pay can't return product junk do not buy

I got this gift for my daughter and when it arrived it was rubbish small cheap nasty looking not handmade at all such a scam dont buy from this company their products are rubbish in a box and way over priced what a scam and we fall for them

I purchased the inscribed baseball, from a mother to a son, on this website. The item was received and was inscribed so small I could barely read it even when squinting. There is no customer service phone number and you’re never able to talk to a real person. When by email, I asked to get a refund they offered me a 10% refund, approximately $3.70 back on the $38 that I spent for the ball. When I refused that they offered to give me 20% or a full refund after I shipped the item back to Vietnam. The cost to ship the item back exceeded the amount of the purchase, therefore, I am stuck with receiving six dollars back for something that I would not give away. It is a scam and a rip off four items that are not reflected properly on the website. I wouldn’t purchase anything from them again.