Quatarairways Reviews 81

I am still waiting for a refund from Qatar Airways for a seat I paid for but never received.

The airline stated that the amount was refunded. To this day, no funds have arrived. There is no payment confirmation, no transaction reference, and no clear answer despite several follow-ups.

This process has been frustrating and unnecessarily time-consuming. A straightforward refund should not turn into a months-long issue.

Until this is resolved properly, I cannot rate this airline positively. CAS-179393-Y5B8T9 CRM:0312000002950

We had a frustrating experience with Quatar. After a delayed flight that wasn't even communicated via email or text,we had to find out by coincidence when my sister just decided to go on google to check on flights updates.We were disappointed again when we were called at 5 minutes to 3pm by someone saying if we don't reach there by 3 to check in baggage they will be closing. We told them we were walking from the car park coming. We got in exactly 3pm only to find that we had missed the baggage check-in. While I understand that airlines must adhere to strict schedules, we were disappointed by the lack of communication and flexibility from the airline staff. They were unable to offer any assistance or alternative options after making several calls.We were left feeling frustrated and helpless,We asked if we could go on to board the plane which was departing at 16:30 and then see how the baggage will follow, no one helped. We had to buy another one way ticket from another airline all because of Quatar's unprofessionalism and bad response. In the future, I hope that Quatar will prioritize clear communication with their customers and be more understanding of unforeseen circumstances."Won't recommend anyone to use it at all.

cheaters... after applying the 10% birthday code I received the price is higher than booking regular - SHAME ON YOU!!

Terrible customer service, avoid !!! Qatar airways are the worst airline to be with if there is a delay or cancellation!!!

Mistreatment of Our Charity and Passenger by Qatar Airways

Dear Qatar Airways Customer Service,

I am writing on behalf of our charity, which works to support Palestinians through education and healthcare. We recently booked a flight for a scholar offered a last-minute opportunity to attend a medical training course in Qatar, organized by Geneva University. Her flight is scheduled for tomorrow.

This morning, we received an unexpected request to provide a credit card statement to verify the transaction. Unfortunately, we do not have online access to the card, and our bank informed us they cannot provide a statement for at least three days due to processing times.

I called your help centre four times and eventually spoke to a supervisor named Mohammad around 7:00 AM. Despite explaining the urgency and offering extensive documentation—including years of bank statements, IRS filings, Swiss tax returns, and proof of charity status—he refused to help or escalate the matter. He declined to call your finance team, saying he would only email them and respond if they replied.

We are now urgently trying to gather cash for the passenger, uncertain if her ticket will be cancelled. This lack of flexibility and empathy—especially toward a humanitarian organization and a scholar from a conflict zone—is deeply disappointing.

We fully understand the need for security protocols, but our offer of extensive official documentation was more than reasonable. The rigid and unhelpful response we received reflects poorly on Qatar Airways and contradicts the values of global service and compassion.

We ask that you urgently review this case and intervene to prevent this scholar from missing a life-changing opportunity. We also request a formal response regarding the handling of this situation.

Unacceptable Negligence

I am absolutely disgusted with Qatar Airways’ lack of professionalism and accountability. During my recent booking, I was not informed about the visa requirements for a long layover in Qatar, despite this being a critical piece of information under the Montreal Convention Article 17.

Due to their negligence, I was forced to purchase a new ticket at a significantly higher price, causing unnecessary financial strain and emotional distress. Qatar Airways’ failure to communicate this crucial detail is unacceptable and has left me deeply dissatisfied.

To make matters worse, their customer service has been unresponsive and dismissive. I demand full compensation for the additional costs incurred and immediate improvements to their communication practices to prevent this from happening to others.

If this issue is not resolved promptly, I will escalate it to regulatory authorities and share my experience widely to warn other passengers. Qatar Airways must take responsibility for their actions.

Avoid this airline if you value transparency and customer care.

Case Reference: CAS-2928024-X7Z6H8 CRM:0467000013806

I mistakenly booked a flight for March 12, costing $800. A few days later, I realized the error and contacted the airline to see if I could change the date or transfer the ticket to another person. Unfortunately, I was told that neither option was possible. Instead, the airline offered me the option to change the flight date for an additional $1,200—making it more affordable to simply book a new ticket. I am truly surprised that the airline provided no alternative to recover any portion of the original fare.

experienced a problem on our flight Manchester to Qatar (booking KKDQCA) - asked by flight crew to raise a concern which I did 22/11 (  CAS-3226825-D3D8C4) - despite chasing them 3 times 8 weeks later I am still waiting for a response. for the world's best airline I am utterly shocked at how poor their aftercare support is

We booked business class to Maldives in April 2024.
Great service at check-in at Heathrow, offering refreshments while checking in and the speed getting through security was great. We could not fault the service there. We thought we were in for a fabulous time. We always book business class for long haul as it's part of the enjoyment of our holiday.

Their lounge is mediocre. The food is very limited in selection. There are no newspapers, magazines etc., available. They do not announce the boarding. I think there's one screen in the lounge so you must keep getting up to see what's going on. Instead you must rely on one of the staff coming to tell you when you should board. And our experience was that we had to rush to the aircraft.
The toilets are small and dingy. Unlike the toilets in the Emirates lounges.

The flight was delayed an hour due to probelms with Isreal and Iran. Not their fault...
We had the Q suite on the plane and I must say was fantastic. The service on this aircraft 737 was great! Wonderful staff. They couldn't do enough. We had a connecting flight in Doha and missed it by 15 minutes. The staff assured us that the connecting plane would wait as it was only a few minutes, but instead they didn't hold the plane so we had to wait for 7 hours in Doha Airport without sleep to get the morning flight. Their business class lounges there are passable. They have a few, and one is better than the other. I think they put design first and comfort for their clients 2nd. Again not a great deal of choice in food in the two that we tried. The main airport outside the lounges is fantastic. It's like being in an amazing village.
Again the staff on 737 flight to Male were wonderful. Couldn't do enough for us as we had to be separated for the final 5 hour leg of the flight. Not exactly what we wanted on our anniversary! We got the last seaplane to our destination. Phew!
On the way back we waited in a horrible windowless room they called their business class lounge in Male. It was pathetic! The seats and tables dirty and sticky. The lighting was depressing. The food consisted of a few sandwiches and other stuff that was open to flies and people coughing and spluttering all over it. A total mess and no alcohol allowed to lessen the efffects of the grim surroundings and cries of small children. The 2 miniscule toilets were a disgrace. Dirty and soiled. Nowhere to put a bag down or change. I wasn't surprised that there were so many unhappy crying children. I pitied the parents trying to cope in those surroundings.
The first leg of the flight back was okay. The air con wasn't working properly, but we were looking forward to getting on the Airbus 380 for the second leg back to Heathrow.
It was so, so disappointing! The staff were truly horrible! We asked for an aperitif once the seatbelts were off. You'd swear we asked them to cut their heads off! The steward on my husband side told him to go to the bar for it, so we did. When we got there, our presence seemed to put the nose out of the steward there! She completely ignored us and almost cut my toes off pushing a trolly past me. The thing is you can't say anything because you know they will twist it, so you must put up and shut up. This set the tone for the whole flight home. I felt we were treated like alcoholics for having the audacity to ask for a drink!
They obvioulsy feel they are the 'elite' ones, because they work on this aircraft. They actually acted like BA staff, who are generally rude and ignorant anyway! But these two airlines have merged. So they probably were BA staff!
I have flown business class on numerous occasions and I can honestly say that this was THE worst experience I ever had. I would never, ever use Quatar again. How they have a reputation for being one of the top three is beyond me! In my opinion, they really don't deserve this accolade and I am a seasoned traveller.

Use Emitates before these anyday though these can be tempermental with staff attitude too, but nowhere near as bad.

Emirates also offer a free chauffer service. Quatar don't anymore.

Worst air line company. They advertise that if you need extra leg room they will give it to you for free but they do not they charge the absolute earth for extra leg room seat. Also they only give you one meal on a long haul flight. Half the staff are not qualified. I had both my knees bashed badly by their trolley which spoilt my holiday I was iunable to walk and I wrote to them and they never cared.incompetent staff. They never tried to fix anything’s avoid this airline terrible

Flight was all fine, no problem. We did however pay over £250 for upgraded seats for a family of 4 on a 15 hour flight from Doha to Brisbane. As we boarded the flight we were told our seats were not available and would we kindly sit here instead and assured it had the same space. It did not. We viewed the seats we gave up - and paid for. Difference prices. We've now emailed 6 times and called (but that goes nowhere). Were given a case number but they've just never delt with it. Once they have your money they're not interested. I think I'll need to waist my time in the small claims court to recover the money.

Qatar Airlines, used to be one of the best airlines to travel. Now they have become the easyjet of premium airlines. They will suddenly remember extra charges or limitations on your tickets. If I want a budget experience I would pick a budget airline.

I contacted these people to book a flight for two people,
One from London to St Kitts via New York, the other person from Ghana to New York then St Kitts.

My second question to James Norton was is visa required for my finance.
He replied no.
I asked this question 3 times.

Based on his response I went a head with the booking.

I Paid over four thousand pounds including a deposit for a hotel.
Only to be told at the end of it all by James oh a visa is needed for your fiance.

What has transpired has caused even more distress, as I now had to request a refund after searching for an alternative even to the point of sending James information.
Now steps in Abhi. James manager, I requested he play back the recording of the conversation, they sent a summary of a recording but both have lied and omitted the parts where I asked about the visa and repeatedly said but I asked you James.

Now the airlines are refusing to give a full refund for the flights wanting to take £800.00 from my total wedding budget.

Don't use these people who cannot admit a mistake,

Now Quatar airlines are refusing to give a full refund.

This does not speak well of the airline.
Business wise or customer service wise.

I don't understand on a moral level you can justify £800.00 fee in a matter of hours especially when the full information was not given by the agents, not days or weeks but hours.

I am so distressed over this.
Embrassed as my family were now waiting in St Kitts for our arrival.

We are a no show

Dee Banner

They have a very exceptional experience. I am writing this also because there was an emergency on my last flight and the flight attendants handled it exceptionally well.

I was flying from Kathmandu to Doha. Great service. Ma Kawtar gave good hospitality

Trip to Malaysia Feb 2023. Used Turkish Airlines awful plane for a 10-hour ordeal outbound. Decided to invest in extra legroom seats for return paid £170 clicked on seats on a seating plan with extra legroom. Different plane was squashed in a middle seat - no extra legroom- for both 7+ hour return legs. Asked for a refund for payment for extra legroom- fobbed off with " cannot guarantee seats"- no refunds. So no extra room, no refund, no satisfaction at all. very poor service and very poor customer service afterwards. Singapore airlines much better bet.

Visiting quatarairways.com, you notice easy 'airline of the year for 7th time' But I ask myself on what ground.

Flying to Dar es Salaam, the airplane makes a 'technical stop' in Arusha and while guests are on board, cleaning staff comes inside to clean. You gotta be kidding me. Staff tries to steal my headphone, i can interrupt. But arriving in Dar es Salaam, I realize my jacket is gone. On board staff is friendly and they advise me to get assistance fro ground staff, they can easily interrupt and communicate in Arusha.
But the ground staff in Dar es Salaam is extremely rude. Zero competence.
I reported the case at customer service, not one mail I got back. It's been 5 months now. Not my style of how I should be treated.

We recently left an item onboard one of quatarairways planes, during our transfer we immediate got in touch with the nearest member of staff working for quatarairways. We asked the member of staff if they can check and was rudely told there's nothing they can do, and the item will be taken to lost property if found.
We knew exactly were the item was and yet still nothing could be done.
2 weeks later after constant emailing, I am now have my emails ignored and contacting regarding this matter is totally being dismissed.
Customer service is shocking with this airline.