Quay Facilities Ltd Reviews 

1
TrustScore 3.5 out of 5

3.7

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Company details

  1. Industrial Door Supplier
  2. Door Supplier
  3. Fire Protection Service
  4. Security Equipment Store
  5. Security System Supplier

Written by the company

Quay Facilities Ltd is a specialist engineering company providing the installation, servicing, maintenance and repair of industrial doors, roller shutters, fire shutters, fire curtains, automatic doors, security doors and access systems throughout London and the South East. Established in 2012, we work with facilities management companies, local authorities, schools, NHS sites, commercial landlords, retail outlets, industrial premises and private businesses, delivering both planned preventative maintenance and emergency breakdown support. Unlike many contractors, our approach goes beyond simply repairing equipment. We place a strong emphasis on safety, legal compliance and protecting our clients. During every inspection we assess whether assets continue to comply with current legislation, relevant British Standards and manufacturer recommendations. Where issues are identified, we provide clear advice together with practical recommendations, allowing our clients to make informed decisions regarding their legal responsibilities. Our engineers are experienced across a wide range of manufacturers and systems, enabling us to support everything from a single roller shutter through to large multi-site maintenance contracts. We believe in honest advice, transparent pricing and long-term relationships. If a repair is possible, we'll recommend a repair. If replacement offers the safest or most economical solution, we'll explain exactly why. Our services include: • Roller shutters and security shutters • Fire shutters and fire curtains • Automatic doors and entrance systems • Steel security doors and fire doors • Sectional overhead doors • Gates, barriers and access control • Planned preventative maintenance (PPM) • Emergency call-outs and repairs • Compliance inspections and safety notices Whether you're responsible for a single property or a nationwide portfolio, Quay Facilities Ltd is committed to delivering reliable workmanship, honest technical advice and a professional service that helps keep your buildings safe, compliant and operational.


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3.7

Average

TrustScore 3.5 out of 5

1 review

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3.7

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(1)

1 review in the last 12 months

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Rated 5 out of 5 stars

We had no idea what was wrong with our…

We had no idea what was wrong with our fire curtain system in Gravesend. Quay Facilities diagnosed and fixed it first visit. Can’t thank them enough for the quick turnaround.

July 9, 2026
Unprompted review
Quay Facilities Ltd logo

Reply from Quay Facilities Ltd

Hi John. Thank you for the 5 star review. We really appreciate you taking the time to write the review. Were here whenever you need us. Thanks again.

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