SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
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Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
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Replied to 6% of negative reviews
Typically replies within 48 hours
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If I could give 0 stars I would
If I could give 0 stars I would. NEVER BUY FROM THIS COMPANY! They said 8-10 day shipping - yeah actually it took 2 months. And then all that for them to send me the wrong size dress. So, I wasn’t going to make a big deal because I was going to return it. I stuck to their return policy and emailed them to confirm that I could return it and sent pictures of how it was the wrong size. Their customer service is god awful. They answered me 15 days after I received the dress and said it is too late because returns are inside 14 days. But, that’s on them for not answering me on time! Then they tried to just give me 10% refund? Then they tried ghosting me, making me email them five times and having me wait a week. All that and they said I could get store credit if I return and I would have to pay for shipping?! That’s a JOKE. Why would I want store credit? NEVER buying from them again. It’s a scam.
February 9, 2025
Unprompted review
Reply from Queendancer
Dear Nic,
Thank you for your feedback to us.
We would like to clarify that the estimated delivery time, as indicated on our website, encompasses both the order processing time and the logistics transportation time. We strive to maintain transparency in our shipping policies, and we appreciate your understanding in this matter.
Furthermore, we take great care in ensuring the accuracy of our products and have a comprehensive return process in place. We encourage you to provide your order number in your response so that we can assist you more effectively and offer a suitable solution for your situation.
Thank you for your cooperation, and we look forward to resolving this matter promptly.
Best regards,
Queendancer Customer Care Team
Is it a scam or they delay everything???
I have purchased a dress, saying 8-10 days delivery, and the tracking system doesn’t work. Okay, I went to their website and my order says unfulfilled. It’s been a week and that status hasn’t changed, so I message them using their own form and nobody replied to me. I emailed them again a few days after, since they took my money but don’t bother to respond back to me, and haven’t heard anything yet. I don’t know what else to do and I fear it’s a scam and therefore I’ll never receive a refund or my dress.
February 3, 2025
Unprompted review
Reply from Queendancer
Dear Christina,
Thank you for reaching out to us regarding your recent order. We would like to inform you that your order has been shipped via 4PX Logistics. You can track your shipment using the following tracking number: https://t.17track.net/en#nums=4PX3001627274796CN
We would also like to clarify that our website clearly states that the order processing time is between 7 to 14 days, and the shipping time is estimated at 8 to 10 business days. We are pleased to confirm that your order is within the expected delivery timeframe.
Furthermore, we have been actively responding to customer inquiries during this period, and we apologize if there has been any delay in our communication with you.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Queendancer Customer Care Team
Don't buy anything from them ever!!!
I purchased my dress and accessories on Dec,16 and as of today I still did not get anything, but they took my money with no problem. 2 emails sent with no response at all. Not possible to contact the carrier they use as it is a China company. The tracking record is lost after Jan 5th. The only thing left for me to do is to open a dispute on transaction with my credit card. Which I will gladly do.
Update: I don't know how I can contact you, as I said 2 emails have been sent already with no response from you. The order number is WBQDUS3950
January 20, 2025
Unprompted review
Reply from Queendancer
Dear Yelena,
Thank you for your feedback to us regarding your recent order. We sincerely apologize for the inconvenience you have experienced. Please be assured that our standard response time is within 24 hours, and we appreciate your patience.
We understand that your order has encountered issues during transportation, and we regret to inform you that the logistics company responsible for your shipment has lost the item. We have taken this matter seriously and have already negotiated a full refund on your behalf, which was confirmed in our email correspondence dated January 24. We are pleased to inform you that the refund has been successfully processed.
If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to help.
Thank you for your understanding.
Sincerely,
Queendancer Customer Care Team
Marin was excellent
Marin, was first class. I needed an item before today 15th and he responded to my emails and helped me track the item which thankfully arrived yesterday. Thank you Marin
January 15, 2025
Unprompted review
Reply from Queendancer
Dear Lynne,
Thank you for your kind review of Queendancer. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Queendancer.com soon!
Best regards,
Queendancer Customer Service Center
Garbage company
Garbage company! Ordered an XS dress and it’s HUGE. They said they wouldn’t take it back because I emailed them 8 days after it was delivered. Absolute trash of a company! Don’t care about people one bit. Garbage product, garbage customer service.
January 13, 2025
Unprompted review
Reply from Queendancer
Dear Lauren,
Thank you for your feedback to us regarding your concerns. We sincerely apologize for any frustration you have experienced during this process.
We would like to clarify that our website clearly states our return policy, which allows for returns within 7 days of receiving your order. We strive to ensure that our customers are satisfied and are always open to discussing any issues prior to the return process to reach a mutually agreeable solution.
We appreciate your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best regards,
Queendancer Customer Care Team
Lovely website
January 11, 2025
Unprompted review
Reply from Queendancer
Dear Customer,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Queendancer again soon for all our latest deals.
Many thanks,
Queendancer Customer Service Team
This is a horrible company
This is a horrible company. I ask for a return address and they are refusing to provide it for me. Now, they are ignoring my emails. Please don’t do business with them.
January 6, 2025
Unprompted review
Reply from Queendancer
Dear Ingrid Brown,
Thank you for reaching out to us regarding your concerns. We sincerely apologize for any frustration you have experienced during this process.
We would like to clarify that our website clearly states our return policy, which allows for returns within 7 days of receiving your order. We strive to ensure that our customers are satisfied and are always open to discussing any issues prior to the return process to reach a mutually agreeable solution.
We would also like to inform you that we provided you with the return address this morning. Once we receive the returned item, we will promptly process your refund.
We appreciate your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best regards,
Queendancer Customer Care Team
Avoid!!! Don’t buy!!!
After the order arrived much later than expected, they tried to make it seem it was not late and changed delivery terms on the site. And when I asked a refund nobody answers. Don’t buy as you won’t be able to receive a refund if you don’t like the product or it doesn’t fit.
December 18, 2024
Unprompted review
Reply from Queendancer
Dear Customer,
Thank you for your feedback regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered with your order.
We would like to clarify that our website explicitly outlines the delivery timeframe, which includes both the order processing time and the logistics transportation time. Additionally, our return policy is clearly stated, indicating that if you are not satisfied with the product or if it does not fit, you may initiate a return within 7 days of receiving the item.
In order to assist you further, we kindly request that you provide your order number in your response. This will enable us to investigate your concerns more thoroughly and offer you a satisfactory resolution.
Thank you for your understanding, and we look forward to your prompt response.
Best regards,
Queendancer Customer Care Team
very helpful customer service and…
very helpful customer service and really nice dresses . i recommend this place
January 5, 2025
Unprompted review
Reply from Queendancer
Dear Naya,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Queendancer again soon for all our latest deals.
Many thanks,
Queendancer Customer Service Team
Queendancer is amazing
Queendancer is amazing! Their products are stylish, high-quality, and comfortable. Shipping was fast, and the customer service is excellent. Highly recommend!
January 5, 2025
Unprompted review
Reply from Queendancer
Dear Archie,
Thank you for your kind review of Queendancer. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Queendancer.com soon!
Best regards,
Queendancer Customer Service Team
Reply from Queendancer
Dear Terrie,
We would like to thank you for your kind review. We at Queendancer will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Queendancer again soon.
Many thanks,
Queendancer Customer Service Team
Fraudulent company. Avoid at all costs!!!
I wanted to put a zero....but had no option!!!
I ordered MY WEDDING DRESS back in August. I had it 'made to measure' and got charged an extra £25 for the 'privilege'. My dress turned up three weeks later ......measured from breast to floor a whacking 6ft 10 inches!!!!! (I am 5ft 6!!!). Beads falling off, completely not like the picture used to market it.
I paid an additional £45 to return it to CHINA!!!!!!..... A CHINESE COMPANY TRADING UNDER A UK NAME. Nowhere does it state this on purchase.
After hours of my life wasted emailing the company, they still haven't refunded me my £225.00 now nearly 5 months later!!!! Every email it's a different reason, lies of an 'attempted' refund and am just fed lots of bollocks each time.
They are a despicable company to deal with and should be held responsible for fraudulent activity and money laundering. I am looking to take them to court at the moment over theft of my money.
DO NOT GO NEAR THIS COMPANY. AVOID AT ALL COSTS, THEY STEAL YOUR MONEY, DESTROY YOUR TRUST AND LIE REPEATEDLY.
KEEP HOLD OF YOUR MONEY, STAY AWAY!!!!!
August 24, 2024
Unprompted review
Reply from Queendancer
Droga Tanio,
Dziękujemy za kontakt i podzielenie się swoimi doświadczeniami. Chcielibyśmy wykorzystać tę okazję, aby wyjaśnić kilka ważnych kwestii dotyczących Twojego zamówienia.
Po pierwsze, chcemy zapewnić Cię, że Twoje zamówienie zostało dostarczone w oczekiwanym czasie, zgodnie z naszą polityką wysyłkową. Nie pokrywamy kosztów wysyłki zwrotnej przedmiotów, które zostały zwrócone.
Nasz magazyn znajduje się w Chinach i z dumą oferujemy wysyłkę na cały świat, aby sprostać potrzebom naszej zróżnicowanej bazy klientów. Aby ulepszyć Twoje doświadczenia zakupowe, utworzyliśmy zlokalizowane strony internetowe dla wielu krajów, umożliwiając naszym klientom dokonywanie zakupów w ich własnej walucie.
Bardzo nam przykro, że nie byłaś zadowolona z sukienki i zdecydowałaś się ją zwrócić. Niestety, nie możemy przetworzyć zwrotu pieniędzy z powodu ograniczeń systemowych, które uniemożliwiają wydawanie zwrotów po 180 dniach od daty płatności.
Skontaktowaliśmy się z Tobą za pośrednictwem poczty e-mail, aby zaproponować potencjalne rozwiązanie Twojej sytuacji i uprzejmie prosimy o sprawdzenie skrzynki odbiorczej w celu uzyskania naszej wiadomości. Bylibyśmy bardzo wdzięczni za odpowiedź, abyśmy mogli Ci pomóc dalej. Dziękujemy za zrozumienie i mamy nadzieję, że rozwiążemy tę sprawę w sposób satysfakcjonujący.
Z poważaniem
Zespół ds. obsługi klienta Queendancer
I never received my dress
I purchased my dress the beginning of November it is now 12 December I still have not received my address, but they took my money with no problem. If I don’t receive this dress in the next few days, I’m putting a dispute into my checking account.
December 12, 2024
Unprompted review
Reply from Queendancer
Dear Heather,
We apologize for this inconvenience and empathize with your frustration.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Sincerely
Queendancer Customer Care Team
JUST DON’T
I ordered the wrong dress by accident, (I had several in my cart originally, and was narrowing it down). I realized this well within the 24hr refund/cancellation time, and they still shipped the dress the following day! Then I ordered the dress I originally wanted, trying to give them a second chance, and they cancelled it for no reason. This was AFTER I asked about the cancellation for the first dress they said they already shipped. These dresses are different colors and styles entirely. I put the order number in the subject line of the dress I wanted to cancel and NEVER mentioned the second dress until they issued me a refund. When I tried again to get the situation resolved, they offered me $10.02 for a dress that was $126.00 w/shipping. I am FURIOUS. I have still yet to have it resolved and customer service responds once a day. DO NOT ORDER FROM THIS COMPANY. Also, everything is 3 sizes too small. My daughter is a standard size 2, (5’4, 100lbs) and she barely fit in their medium.
December 6, 2024
Unprompted review
Reply from Queendancer
Dear Customer,
We appreciate you bringing these matters to our attention and apologize for any inconvenience you've experienced with your recent orders (WBQDUS3852 and WBQDUS3857).
Regarding Order WBQDUS3852:
The order was purchased on December 2nd
The goods were shipped at 6 pm on the same day
Unfortunately, your cancellation request on December 3rd could not be processed as the items had already been shipped
We have initiated a return order, allowing you to return the merchandise to our address
Regarding Sizing Concerns:
If you are experiencing any issues with the dress size, please contact our customer service team. When reaching out, kindly include:
The dress size label
Measure dress's size pictures
We are committed to finding a suitable solution to ensure your complete satisfaction.
Regarding Order WBQDUS3857:
This order was canceled due to the dress being out of stock
A full refund has been processed for this order
We understand that the orders were placed using different email addresses and names, which may have caused some confusion in tracking your purchases.
We value your feedback and appreciate the opportunity to address your concerns. We hope to continue serving you in the future.
Sincerely,
Queendancer Customer Care
Total scam!!!
Total scam!!!
I have paid for express delivery 20£ and the order has arrived 5 days later than it was expected. I did not get them in time for the event.
Then I tried to contact customer service to talk about return and refund. The option were:
They do not refund the express delivery fee + you have to pay for the return shipping yourself.
They were not very helpful and willing to satisfy the customer.
About the products: VERY BAD SMELL. Very bad quality.
November 16, 2024
Unprompted review
Reply from Queendancer
Dear Cat,
Thank you for your feedback regarding your recent order.
We would like to clarify that the delivery time for your order consists of both the order processing time and the shipping time. We strive to provide accurate estimates.
Regarding the issue of odor associated with the newly purchased dress, it is not uncommon for garments to have a slight smell due to the manufacturing and packaging processes. We assure you that this odor will dissipate after washing the item. We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
We understand your concerns about the express delivery fee and the return process. Please note that, as per our policy, we do not refund the express delivery fee, and customers are responsible for return shipping costs. We appreciate your understanding in this matter.
We kindly request that you provide your order number for further assistance. Alternatively, you may contact us through our customer service email at service@queendancer.com.
If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help.
Thank you for your understanding.
Best regards,
Queendancer Customer Care Team
SHOCKING SERVICE-SCAMMERS
SHOCKING SERVICE
Ordered a dress over 5 weeks ago. Tracking details given never worked. Emailed to ask for them as needed the dress for an event. Same details given no joy. I was also charged extra only £6 but still….this was added on at payment but didn’t realise until I was getting the details to complain. Delivery date came and went nothing…..again emailed in to be told it had been delivered? Not to me it hadn’t. Again tracking details didn’t work and now telling me to contact the delivery company who have advised me to go to Queendamcer as the tracking details are none existent! £56 down the drain! STAY AWAY SCAMMERS
November 4, 2024
Unprompted review
Reply from Queendancer
Dear Lyndsey,
Thank you very much for your comment! We truly appreciate your concerns regarding the logistics information of your order. Generally, if there are any delivery failures or issues with your local logistics, it may be due to challenges in accurately locating your address, difficulties in contacting you at the time, or adverse weather conditions. We understand that you mentioned having trouble retrieving information with the provided tracking number, which could be a result of network congestion or the agents not providing the correct tracking number. To assist you more effectively in resolving this matter, we kindly ask if you could share your order number or the email address used when placing the order. We sincerely thank you for your understanding and patience!
Queendancer Customer Care Team
Hello
Hello, I would like to know how do I return the dress I bought and it didn't fit? I have already sent an email to service@queendancer and have not received any response! please I need to return the dress and get my money back! I don't want another dress, I want my money back!! ORDER WBQDUK6231
June 22, 2024
Unprompted review
Reply from Queendancer
Dear Francielly,
Thank you very much for your comment! We truly understand your concern regarding the refund issue. After carefully searching with your order number and email, we were unable to locate any communication records. We would like to kindly remind you that our email address is service@queendancer.com. Additionally, we noted that your order was placed on April 14. Please rest assured that our dedicated customer service team will address your issue promptly. We sincerely thank you in advance for providing us with your specific question!
Queendancer Customer Care Team
Terrible and they dont refund money
They emailed me telling me i would recieve my 100% refund once i returned the item. I have, its been 3 days since they received the item i returned, theyve not answered any if my emails regarding the return, its a scam honestly and i had bought from them in the past.
October 23, 2024
Unprompted review
Reply from Queendancer
Dear Anderson,
We are sorry for any inconvenience or frustration your experience may have caused you.
We would like to update you on the status of your order. We have processed the refund for your order. If you have not received the refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions regarding your refund, please do not hesitate to contact us. We are here to help.
We are writing to express our sincerest apologies for our delay in responding to your email and for any inconvenience this may have caused you. We sincerely apologize for any frustration or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.
Thank you for your understanding.
Queendancer Customer Care Team
DO NOT BUY FROM QUEENDANCER!!
DO NOT BUY FROM QUEENDANCER!!! I purchased a dress on September 29th, and I have yet to receive it. The tracking updates say the same thing everyday, and now I am out $150. All I wanted was my package on time, and It hasn't come in. and I have tried to reach out via email and instagram DM. I needed it for an event on the 26th, and its looking like I will not receive my package. SCAM SCAM SCAM SCAM. not worth wasting your money.
September 29, 2024
Unprompted review
Reply from Queendancer
Dear Hannah,
We regret any inconvenience or frustration that your experience has caused you. We believe there may be a misunderstanding regarding your order. Please note that it typically takes 8-12 working days for your order to be delivered. You placed your order on September 29th, and our records indicate that the package was delivered on October 10th. Additionally, we discovered that your email was inadvertently marked as spam by our system, which is why we did not receive it. Thank you for your understanding.
Queendancer Customer Care Team
If I could give zero stars....
If I could give zero stars, I would do so. We were sent the wrong dress. When contacting service@queendancerdotcom to see if there had been a simple mistake made and we could get the correct dress, I was offered a discount to use on future purchases. Ummm... No thanks. We just wanted the correct dress.
I was then offered a larger discount on a future purchase or a 35% refund (to keep the incorrect dress). Again, hard pass. No longer interested in doing business with the company at this point.
Requested return shipping label. They will not provide a label. You will be given a return address and have to pay to ship and track your dress. Even though their policy states that returns are Queendancers responsibility if the return is due to an error on their end, service informed me that return costs are "shouldered by the consumer".
The dress was returned to the address provided in two days (which I knew thanks to the tracking number I had shared with service). I was informed that after it was received it would be inspected immediately and my funds returned.
Followed by two weeks of nothing. They would not return my emails, would not respond to the live chat, the phone numbers they provided did not work, I even reached out on their social media account. Nothing.
I filed a report with the FTC and my credit card company for a charge back which was granted. Only then did I receive a follow up email from the service department saying they would honor the chargeback. How gracious of you.... After all, the credit card company could see the dress had been returned and had already dismissed the charge ....
Save yourself a lot of stress and learn from our mistakes. DO NOT ORDER from Queendancer. Complete sham.
October 1, 2024
Unprompted review
Reply from Queendancer
Dear Amanda,
We sincerely apologize for any inconvenience or frustration you may have experienced. After confirming with our production department, we can assure you that the dress you received is indeed correct and matches your original order. We regret that your expectations were not fully met, as we strive to provide our customers with both affordable and high-quality products.
We appreciate your understanding regarding the shipping costs associated with returns, as outlined in our return policy on our website. We also apologize for the delay in processing your refund, which was due to an increase in order requests during the peak season. Our customer service team has processed your refund for you on October 4th.
If you have any further questions or require assistance, please feel free to reach out to your bank or let us know. Thank you for your valuable feedback; we will share it with the relevant departments to enhance our service and product quality.
Queendancer Customer Care Team
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