Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrance provided amazing service…
Terrance provided amazing service installing our water coolers. He was professional, efficient, and incredibly helpful. On top of that, he has a great personality and made the whole experience pleasant. Highly recommend!
-From the Raymond James Team!
January 27, 2026
Unprompted review
Reply from Quench Culligan
Thank you, Lily! We're thrilled to hear about your positive experience with Terrance. Our team strives for professionalism and efficiency, and it’s wonderful to know he made such a great impression. We appreciate your recommendation and support!
Colgan has the best water
Colgan has the best water, especially the service representatives Seth Cole he’s the man takes care of us. Make sure our water is clean and good. Thanks for all you do.
January 27, 2026
Unprompted review
Reply from Quench Culligan
Thanks, Danny! We're thrilled to hear you love our water and appreciate Seth's outstanding service. Your satisfaction means everything to us, and we’re here to ensure you always have clean, refreshing water. Thanks for being a valued customer!
Excellent Service
I recently had the pleasure of meeting Gioacchino Cinquemani who services our Bevi water dispenser at Northwell North Shore Hospital, and I must say, the experience exceeded my expectations. From start to finish, the process was seamless, and the professionalism demonstrated was commendable. Very happy with our Bevi unit and the service we consistently receive.
January 21, 2026
Unprompted review
Reply from Quench Culligan
Thank you, Carlo! We’re thrilled to hear about your positive experience with Gioacchino and our Bevi water dispenser. Providing seamless service is our priority, and it’s great to know we met your expectations. Your satisfaction means a lot to us!
Derek Smith
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to explain everything clearly, answered all my questions, and ensured the job was done efficiently and correctly. His expertise and friendly demeanor made the entire experience seamless. I highly recommend Derek for anyone in need of top-notch service—he truly goes above and beyond!
January 20, 2026
Unprompted review
Reply from Quench Culligan
Thank you, Randy, for sharing your recent service visit with Derek Smith. Derek continues to provide excellent service and valuable expertise to our Culligan Quench customers. We’re happy to hear that your experience met the expectations of both you and your company.
Thank you for choosing Culligan Quench, we truly appreciate your trust.
Fast response and great service
Terrence was super friendly and knowledgeable. He was able to find the issue quickly and explain the cause. He was a 10 out of 10.
January 7, 2026
Unprompted review
Reply from Quench Culligan
Thank you, Rudy! We're thrilled to hear about your positive experience with Terrence. Our team takes pride in their knowledge and customer service. Your feedback motivates us to keep delivering top-notch support!
Service rep Via call
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service questions. I appreciated how helpful and easy she made getting my concerns addressed.
December 10, 2025
Unprompted review
Reply from Quench Culligan
Thank you, Blanca! We're thrilled to hear about your positive experience with Allyson. Providing excellent service is our priority, and it’s great to know that she made your concerns easy to address. We appreciate your feedback and look forward to serving you again!
Patrick Greer answered our question and…
Patrick Greer answered our question and made the updates to our account immediately! Thank you Patrick!
December 1, 2025
Unprompted review
Reply from Quench Culligan
We're thrilled to hear about your positive experience with Patrick! Providing quick and helpful support is what we strive for. Thank you for your kind words, Pamela!
you come yearly to change the filter on time when i call for anything ya right there to help
all ways there when i need help with anything or concern. you change the filter on a yearly base with out me call to remind you .
November 10, 2025
Reply from Quench Culligan
Thank you so much for your kind review! We’re always here when you need help or have any concerns. I’m glad to hear you appreciate that we take care of the yearly filter change without you having to call or remind us. Your satisfaction means a lot, and we’re grateful for the trust you place in our service.
switched from5 gallon bottles to the…
switched from5 gallon bottles to the dispenser and we are very happy that we did. no lifting the bottles no more. happy with the quality of the water.
November 10, 2025
Reply from Quench Culligan
Hi Judy,
Thank you so much for your feedback! We're thrilled to hear that switching from 5-gallon bottles to a dispenser has made things easier for you. No more lifting is a big win, and we’re glad you’re enjoying the quality of the water as well.
If there’s anything else we can do to support you, we’re always here to help!
It took over a week to get the machine…
It took over a week to get the machine fixed. The answer i got from Quench was that they are not doing any service calls the week that it was broke. I am not really sure why. I never got a clear answer.
Technician was great though and when he came out to fix it, it works perfect.
November 10, 2025
Reply from Quench Culligan
Hi Donna,
Thank you for sharing your experience with us. I sincerely apologize for the delay in getting your machine serviced. I understand how frustrating it must have been, especially without a clear explanation at the time. We appreciate your patience while we worked through that period.
I’m glad to hear our technician provided great service and that your unit is now working perfectly. If you ever need anything in the future or have additional feedback, please don’t hesitate to reach out. We’re here to help and are committed to providing a smoother experience moving forward.
ACTUALLY LISTENS & Kind
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He was able to resolve my concerns in a timely matter. There were no sales pitch or additional information at the end. Thank you for getting it done!
October 29, 2025
Unprompted review
Reply from Quench Culligan
Thanks you for taking the time to leave a thoughtful review! Glad Thomas was able to help you.
Phil was amazing!
Phil was very professional was very efficient and nice and friendly. He did an awesome job and even explained to me how everything works. 10 out of 10 excellent service.
October 28, 2025
Unprompted review
Reply from Quench Culligan
Amazing! Thank you so much for sharing your experience with Phil.
Thomas M gets 5 stars
Thomas M gets 5 stars
I spoke with Thomas M today and he was helpful and genuinely kind. It was a pleasure talking with him.
October 28, 2025
Unprompted review
Reply from Quench Culligan
That's great to know! Thank you for sharing your experience with Thomas. We're glad he was able to help you.
Several items I prefer have been out of…
Several items I prefer have been out of stock for over 2 months.
October 13, 2025
Reply from Quench Culligan
Thank you for your feedback, Mid-Atlantic Packaging. We apologize for the inconvenience with stock availability. We're actively working to restock popular items and appreciate your patience. We also requested to have a team member reach out to you.
When do you change the filters
When do you change the filters? It hasn't been done in two years. I think we pay for this service, don't we?
October 13, 2025
Reply from Quench Culligan
Hello,
We apologize that your unit has not been service, we have informed our service team and your location will be contacted with a scheduled date. Please visit https://portal.culliganquench.com/login
to access our customer portal to request a service vist.
Thank you
Affordable options
My experience has been great so far. Brittany C. was my sales lady, and she assisted me with switching to Quench from bottle service. My team love the water, we have more space in the breakroom, and it's affordable! Great company and team.
September 7, 2025
Unprompted review
Reply from Quench Culligan
Thank you for your fantastic feedback, LaKeila! We're thrilled to hear that Brittany provided excellent service and that your team is enjoying the benefits of our water solution. We appreciate your support and look forward to continuing to serve you!
Garrison was our Rep
Garrison was our Rep. who came out today to change our filter. He was very pleasant and also told me the other machine wasn't due for a new filter yet. He's an asset to your company.
August 11, 2025
Reply from Quench Culligan
Thank you for your fantastic feedback, Lynda! We're thrilled to hear about your positive experience with Garrison. Our team is dedicated to providing excellent service and it's great to know he's making a difference. We appreciate your support!
Leon Knight was the technician who came…
Leon Knight was the technician who came out and installed the new water cooler in my clinic. He was helpful and easy to work with.
September 25, 2025
Unprompted review
Reply from Quench Culligan
Thank you so much for sharing your experience! We’re thrilled to hear that Leon made the installation of your new water cooler smooth and easy. We’ll be sure to pass along your kind words. Feedback like yours means a lot to us and to our team members.
Water cooler replacement
The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
September 8, 2025
Reply from Quench Culligan
Thank you! We’re so glad you had a great experience with our customer service and installation. We look forward to serving you again!
Amazing customer service and timely…
Amazing customer service and timely installation of equipment.
September 8, 2025
Reply from Quench Culligan
Thank you, Luis! We’re thrilled to hear you had a great experience with our customer service and installation. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark for you!
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